Generation AI: Automating Better Business is a podcast for those who understand that the technology decisions of today will shape the world of tomorrow. Each episode tackles the most exciting developments in AI and the ways it can drive business outcomes — while never losing sight of the people it serves. If you're looking for a community of bold builders, daring innovators and curious humans, you’ve found it.
Welcome to Generation AI!
In a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience?
In this episode, we’re joined by John Sabino, (https://www.linkedin.com/in/johnsabino/) CEO of LivePerson (https://www.liveperson.com/), to discuss how data and generative AI are revolutionizing customer interactions—without falling into the trap of over-automation. John shares insights on how integrating CRM, ERP, and marketing systems can create personalized, seamless customer journeys.
We’ll also dive into the "crawl, walk, run" approach to AI adoption, explore how brands are using AI to deliver hyper-personalized service, and highlight why the key to smarter, more empathetic customer service lies in balancing automation with the human touch.
We also discuss:
How combining data from voice signals, emails, and digital interactions helps match customers with the right agents and sales reps.
Why a "crawl, walk, run" strategy is key to effective AI adoption, ensuring solid infrastructure and human oversight.
How blending AI with the human touch improves service quality and creates genuine value.
10 Dec 2024
From Mortgages to Diamonds: AI-Powered Personalization in Sales
LivePerson's Chris Moloney & Madhura Deshpande share how AI-powered personalization in sales is driving real results, from increased conversions to improved customer experiences.
26 Nov 2024
Generation AI LIVE: Frost Bank Takes the Stage at Money 20/20
Frost Bank's EVP Laura Miller shares how her work with AI and automation empowers agents to work smarter and deliver exceptional customer experiences.
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Apple Podcasts (US)
5.0 / 5
5 ratings
Spotify
5.0 / 5
8 ratings
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