Generation AI: Automating Better Business is a podcast for those who understand that the technology decisions of today will shape the world of tomorrow. Each episode tackles the most exciting developments in AI and the ways it can drive business outcomes — while never losing sight of the people it serves. If you're looking for a community of bold builders, daring innovators and curious humans, you’ve found it. <br /><br />Welcome to Generation AI!
Generation AI: Automating Better Business
Claim This Podcastby LivePerson
5.0(13 reviews)
32 episodes
Updated Bi-weekly
Accepts GuestsHas Sponsors
Podcast Overview
Generation AI: Automating Better Business is a podcast for those who understand that the technology decisions of today will shape the world of tomorrow. Each episode tackles the most exciting developments in AI and the ways it can drive business outcomes — while never losing sight of the people it serves. If you're looking for a community of bold builders, daring innovators and curious humans, you’ve found it. <br /><br />Welcome to Generation AI!
Language
🇺🇲
Publishing Since
6/26/2023
1 verified contact email on file for Generation AI: Automating Better Business
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Recent Episodes
December 24, 2024
How to Avoid the Billion-Bot Fallacy in CX
In a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience?<br /><br />In this episode, we’re joined by <a href="https://www.linkedin.com/in/johnsabino/" target="_blank" rel="noreferrer noopener">John Sabino,</a> CEO of<a href="https://www.liveperson.com/" target="_blank" rel="noreferrer noopener"> LivePerson</a>, to discuss how data and generative AI are revolutionizing customer interactions—without falling into the trap of over-automation. John shares insights on how integrating CRM, ERP, and marketing systems can create personalized, seamless customer journeys.<br /><br />We’ll also dive into the "crawl, walk, run" approach to AI adoption, explore how brands are using AI to deliver hyper-personalized service, and highlight why the key to smarter, more empathetic customer service lies in balancing automation with the human touch.<br /><br />We also discuss:<br /><ul><li>How combining data from voice signals, emails, and digital interactions helps match customers with the right agents and sales reps.</li><li>Why a "crawl, walk, run" strategy is key to effective AI adoption, ensuring solid infrastructure and human oversight.</li><li>How blending AI with the human touch improves service quality and creates genuine value.</li></ul>
December 10, 2024
From Mortgages to Diamonds: AI-Powered Personalization in Sales
LivePerson's Chris Moloney & Madhura Deshpande share how AI-powered personalization in sales is driving real results, from increased conversions to improved customer experiences.
November 26, 2024
Generation AI LIVE: Frost Bank Takes the Stage at Money 20/20
Frost Bank's EVP Laura Miller shares how her work with AI and automation empowers agents to work smarter and deliver exceptional customer experiences.
32 total episodes available
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Frequently asked questions
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- What is Generation AI: Automating Better Business?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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