Charlia Pence | President of Diamond Business Services
In this episode of the Get the Picture podcast, host Luke Rettstatt joins Charlia Pence, President of Diamond Business Services, to explore her 34-year career in the identification and security industry. Charlia tracks the fascinating evolution of ID badges from metal plates to modern smart cards, arguing that physical credentials remain essential for visual identity and secure access control. The two dive into the hidden complexities of executing an organizational "rebadge," explaining how cloud software and remote photo capture can streamline what is traditionally a major logistical headache. Beyond technology, Charlia shares how a commitment to the Golden Rule has sustained her family business for over 40 years, alongside her deep personal passion for supporting adoption and foster care initiatives.
20 Mar 2026
Don Campbell | VP of Product at HID Global
In this episode of the Get the Picture podcast, host Luke Rettstatt welcomes Don Campbell, VP of Product at HID Global and former U.S. Marine Corps captain. The episode explores how to transform security from a rigid cost center into a seamless, inviting business advantage through better Physical Identity and Access Management (PIAM). Don shares expert insights on product design, explaining why teams should prioritize user experience (UX) over just "pretty" UI and why he celebrates failures as a way to encourage rapid iteration. From the "creepiness" of facial recognition to the rise of "vibe coding" with AI, this conversation offers a fascinating look at the future of identity and leadership.
13 Feb 2026
Grant Wilson | Healthcare Manager at ColorID
In this episode of Get the Picture, Luke and Grant unpack the hidden complexity behind large-scale rebadges. What looks like a simple badge replacement project is actually a high-visibility, cross-functional operational event involving security, HR, IT, marketing, and leadership.
5 Oct 2025
Read Winkelman | VP of Campus ID at Transact & CBORD
In this episode of the Get the Picture Podcast, Luke sits down with Read Winkelman, VP of Campus ID at Transact and CBORD, to explore the future of campus credentials. With 30+ years in the industry, Read shares leadership lessons, the shift toward mobile-first ID solutions, and how technology—especially mobile credentials and AI—is transforming the student experience. From career advice to trends shaping higher education, this conversation is packed with insights for campus card officers and tech innovators.
15 Sept 2025
John Ogle | Member Experience and Education Director at NACCU
On the latest Get the Picture Podcast, John Ogle, Membership Experience & Education Director at NACCU, shares how campus credentials have become the gateway to campus life—powering access, dining, and student services. He highlights the accelerating shift toward mobile credentials, the lessons from COVID that pushed innovation like online photo submission, and why adaptability, security, and support are crucial for vendors entering higher ed. At the heart of it all? The student experience.
3 Jun 2025
Josh Bertelson | Director of Security Systems & Technology at HealthPartners
Josh Bertelson, Director of Security Systems and Technology at HealthPartners, discusses standardizing ID badges across a large healthcare system, improving efficiency and automating onboarding in this interview.
21 Apr 2025
Mike Piana | Partner and VP of Sales & Marketing at J. O'Brien
In this episode, Luke chats with Mike Piana, VP of Sales and Marketing and Partner at J O'Brien, about building a solutions-focused business, transitioning into leadership, and driving customer experience in the security industry.
24 Feb 2025
Jeff Toler | Global Badging at Salesforce
Luke chats with Jeff Toler, the Senior Manager of Secure Space Technology and Global Badging at Salesforce. Learn about Jeff's day to day overseeing such a large operation and how RemotePhoto has played a crucial role in elevating the employee experience at Salesforce.
13 Jan 2025
Angie Barnes | Former EVP of NAVCO
Angie Barnes, former EVP of NAVCO, shares expert insights on securing stellar partnerships in the security space by emphasizing sales discovery, mutual benefit, quality products, and authenticity.
3 Dec 2024
Joshua Bodnar | Director of BuckID at Ohio State
Ohio State's Director of BuckID Joshua Bodnar shares his career journey and insights on implementing mobile credentials on campus, enhancing student experiences.
3 Nov 2024
Lindsay Martin-Nez | CEO of BadgePass
Luke talks with Lindsay Martin-Nez, CEO of BadgePass, about the recent release of her book called Badge Passion, shifts in the ID badge industry, and the exciting things coming at BadgePass.
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