Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.
The New Front Door of Customer Experience with Declan Ivory
In this episode of Getting to Aha!, Darshan Mehta sits down with Declan Ivory, VP of Customer Support at Fin, to explore how AI agents are reshaping customer support and why empathy, ownership, and human judgment remain essential. Declan explains why support should be viewed as an investment and a source of customer insight rather than a cost center, and how the “acknowledgement, ownership, resolution” framework builds trust at every touchpoint. They also discuss measuring customer experience beyond traditional satisfaction scores, testing support journeys from the customer's perspective, and removing friction early to accelerate time to value, reduce churn, and drive expansion.
2 Oct 2026
[Greatest Hits] How Great Leaders Grow Through Challenges: A Conversation with Arielle Lechner
In this Greatest Hits episode of Getting to Aha!, host Darshan Mehta welcomes Arielle Lechner, Executive Coach and founder of NewPO, to explore the deep personal transformations that define great leadership. Arielle shares how leaders can evolve from hands-on founders to strategic visionaries, why embracing discomfort drives growth, and how reframing failure accelerates learning. She also explains the power of intuition in decision-making and the importance of confronting imposter syndrome. This conversation offers practical wisdom for anyone seeking to unlock authentic, resilient, and purpose-driven leadership.
25 Sept 2026
From “Me” to “You”: Rethinking Customer-Centric Marketing with Susan Rose
In this episode of Getting to Aha!, Darshan Mehta sits down with Susan Rose, VP of Strategic Marketing & Advisory Services at GovExec, to explore why understanding customers at a deeper human level matters more than simply refining products or messaging. Susan shares how empathy, active listening, and validation can reveal the motivations behind buyer decisions and help businesses move from “me-focused” messaging to outcome-driven storytelling.
Who has been a guest on Getting to Aha! with Darshan Mehta
Names identified in recent episode analyses. Showing up to five guests.
Adam Bai
Michael Price
Abdul Khaled
Teresa Low
Marc Saxer
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
252,598
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
5 ratings
Spotify
5.0 / 5
4 ratings
Podcast Authority Score: 75 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
86
Social presence
0
YouTube
93
Engagement
68
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