Your go-to source for real conversations on IT, cybersecurity, cloud, and the tech decisions shaping today’s business landscape. Powered by GitsTel, this channel helps leaders cut through the noise and stay ahead of change. If it impacts your operations, you’ll hear about it here—clear, direct, and always relevant.
What Is IT Procurement? A Practical Guide To Smarter IT Buying
In this episode, we examine how business leaders transform ad-hoc technology purchasing into a controlled, growth-ready procurement process.
Learn how aligning hardware orders, VoIP systems, and cloud subscriptions with pre-approval security checks and lifecycle tracking eliminates hidden invoice waste and prevents shadow IT.
Discover practical steps for implementing standard request workflows and vendor accountability to ensure every technology purchase strengthens operational continuity and helpdesk readiness.
Read more: https://www.gitstel.com/what-is-it-procurement/ (https://www.gitstel.com/what-is-it-procurement/)
Connect with us:
https://www.gitstel.com/ (https://www.gitstel.com/)
https://www.facebook.com/gitstel/ (https://www.facebook.com/gitstel/)
https://www.linkedin.com/company/gitstel (https://www.linkedin.com/company/gitstel)
https://open.spotify.com/show/38MYXtoCuUSBsn5EwsjRef (https://open.spotify.com/show/38MYXtoCuUSBsn5EwsjRef)
https://www.youtube.com/@GitsTel-ca (https://www.youtube.com/@GitsTel-ca)
Paul Gaponov, Founder and President of GitsTel - https://www.linkedin.com/in/paul-gaponov-268a38ba/ (https://www.linkedin.com/in/paul-gaponov-268a38ba/)
Have questions? Reach out to us: https://www.linkedin.com/in/paul-gaponov-268a38ba/ (https://www.linkedin.com/in/paul-gaponov-268a38ba/)
8 Sept 2026
IT Support Vs Helpdesk: How To Route Tickets Faster And Reduce Repeat Issues
This podcast episode examines how defining clear boundaries between helpdesk troubleshooting, broader IT support, and integrated service desk management resolves daily ticket friction.
We explore how forward-thinking leaders structure SLA-backed ticket routing, 24/7/365 US-based technician coverage, and proactive network monitoring to eliminate recurring operational bottlenecks.
Discover how connecting everyday helpdesk triage with strategic Microsoft 365 governance, VoIP communication management, and cybersecurity oversight transforms reactive support into a high-performing, scalable IT foundation.
Read more: https://www.gitstel.com/helpdesk-vs-it-support/ (https://www.gitstel.com/helpdesk-vs-it-support/)
Connect with us:
https://www.gitstel.com/ (https://www.gitstel.com/)
https://www.facebook.com/gitstel/ (https://www.facebook.com/gitstel/)
https://www.linkedin.com/company/gitstel (https://www.linkedin.com/company/gitstel)
https://open.spotify.com/show/38MYXtoCuUSBsn5EwsjRef (https://open.spotify.com/show/38MYXtoCuUSBsn5EwsjRef)
https://www.youtube.com/@GitsTel-ca (https://www.youtube.com/@GitsTel-ca)
Paul Gaponov, Founder and President of GitsTel - https://www.linkedin.com/in/paul-gaponov-268a38ba/ (https://www.linkedin.com/in/paul-gaponov-268a38ba/)
Have questions? Reach out to us: https://www.linkedin.com/in/paul-gaponov-268a38ba/ (https://www.linkedin.com/in/paul-gaponov-268a38ba/)
8 Sept 2026
IT Helpdesk Best Practices For Faster Tickets And Less Downtime
This podcast episode examines how implementing structured IT helpdesk best practices transforms daily support requests into proactive operational control.
We explore how establishing clear ticket intake parameters, defined escalation paths, and categorized routing prevents everyday technical issues—such as password resets, Office 365 permissions, and VoIP failures—from creating widespread business friction.
Discover how transparent user communication, 24/7 U.S.-based technician availability, and continuous root-cause analysis help organizations streamline ticket resolution, strengthen cybersecurity controls, and maintain seamless daily operations.
Read more: https://www.gitstel.com/it-help-desk-best-practices/ (https://www.gitstel.com/it-help-desk-best-practices/)
Connect with us:
https://www.gitstel.com/ (https://www.gitstel.com/)
https://www.facebook.com/gitstel/ (https://www.facebook.com/gitstel/)
https://www.linkedin.com/company/gitstel (https://www.linkedin.com/company/gitstel)
https://open.spotify.com/show/38MYXtoCuUSBsn5EwsjRef (https://open.spotify.com/show/38MYXtoCuUSBsn5EwsjRef)
https://www.youtube.com/@GitsTel-ca (https://www.youtube.com/@GitsTel-ca)
Paul Gaponov, Founder and President of GitsTel - https://www.linkedin.com/in/paul-gaponov-268a38ba/ (https://www.linkedin.com/in/paul-gaponov-268a38ba/)
Have questions? Reach out to us: https://www.linkedin.com/in/paul-gaponov-268a38ba/ (https://www.linkedin.com/in/paul-gaponov-268a38ba/)
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
51
Score snapshot 15 Sept 2025
Podcast Authority Score: 32 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
39
Social presence
0
YouTube
63
Engagement
0
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