Where can I listen to this podcast?

This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

No, this podcast does not typically feature guests.

Global Services: FDI, CX, BPO & Tech

Claim This Podcast

by Loren Moss

14 episodes

Updated Weekly

Accepts GuestsHas SponsorsLocation 🇺🇸

Podcast Overview

Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.

Language

🇺🇲

Publishing Since

3/18/2024

Visit Website View on Apple Podcasts RSS Feed

2 verified contact emails on file for Global Services: FDI, CX, BPO & Tech

Pitch yourself as a guest, propose sponsorships, or reach out directly to the host.

See contact details

Recent Episodes

July 21, 2026

How Colombia's Brands Train You to Expect Bad Service

AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to Colombia's biggest service providers, here's what businesses keep getting wrong—and what great customer experience actually looks like. Do you think AI has improved customer service, or made it more frustrating? Let me know in the comments. #bpro #cxsummit #colombia Watch the video version here: https://youtu.be/3lVvrmR45ys Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts The Clerisy: https://www.youtube.com/@theclerisywithlorenmoss The Clerisy Shorts: https://www.youtube.com/@ClerisyShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

June 11, 2026

ICMI's Brad Cleveland on Leading the Customer Experience

What does great customer experience leadership look like in the age of AI? At the CX Summit in Cartagena, Colombia, I sit down with customer experience expert Brad Cleveland, founder of ICMI and author of Leading the Customer Experience, to discuss the future of CX, the role of leadership, and why so many companies risk repeating the mistakes of the past. Watch the video version here: https://youtu.be/AnKaXTs3q4g Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

May 7, 2026

NAB Show 2026: The Tools That Are Changing Content Creation

Today I’m at the NAB Show 2026 in Las Vegas, one of the biggest events in media and broadcasting, and there’s a lot changing. Walking the floor, you can really see how fast things are evolving. From NDI and IP workflows starting to replace traditional broadcast infrastructure, to smaller and more powerful camera setups, to AI tools that are beginning to automate parts of production and distribution. I'll share what I’m seeing here on the ground, the biggest trends from the show, and what it all might mean for the future of media. Watch the full video here: https://youtu.be/wEfGb4NDy_o Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

14 total episodes available

Deep-dive analytics for Global Services: FDI, CX, BPO & Tech

Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is Global Services: FDI, CX, BPO & Tech?: Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.
How often does this podcast release new episodes?: This podcast updates weekly.
Where can I listen to this podcast?: This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: No, this podcast does not typically feature guests.

Legal Disclaimer

Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.

All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.

We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.

While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.

By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.