Good Morning BSS World

About Good Morning BSS World

"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry. My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations. In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World. Get ready for a cycle of interesting and short episodes. If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues. Welcome to my World! Welcome to "Good Morning BSS World"! Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support (https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support?utm_source=rss&utm_medium=rss&utm_campaign=rss).

Publisher

Wiktor Doktór

Category

business

Language

en

Explicit

No

First episode

10 Nov 2019

Latest episode

14 Oct 2026

Latest episodes

154 episodes in the feed.

1. 

   14 Oct 2026

   Why Lebanon and the Levant could be the next outsourcing destination

   Hi! Hello! What makes the Middle East an interesting destination for outsourcing, and why should businesses look beyond traditional locations such as India, the Philippines, Eastern Europe and Latin America? In this episode of Good Morning BSS World, I travel from Warsaw to Miami to talk with Fayez Nicolas Chaar, Founder of OEG Outsourcing, about the opportunities, challenges and untapped potential of the Levant region in the global outsourcing market. Fayez shares the story behind his entrepreneurial journey, from building an online tutoring platform that attracted more than 10,000 students in six months to creating an outsourcing business powered by a growing international community of professionals. Today, OEG Outsourcing connects businesses with talent across Lebanon, Egypt, Syria and Jordan, supporting companies with a wide range of services. During our conversation, we explore how the economic crisis in Lebanon created new opportunities for international outsourcing, why the region's education system and multilingual talent pool can be valuable assets, and how companies can access skilled professionals while managing costs. We also discuss the importance of communication, cultural compatibility, recruitment, employee retention and service quality in outsourcing partnerships. Fayez explains how OEG Outsourcing works with international clients and addresses operational challenges, including electricity, internet connectivity and regional instability. Can the Levant become a more recognised destination for business process outsourcing (BPO), customer service, virtual assistance, IT and other business services? Join me for a conversation about entrepreneurship, talent acquisition, global business services and the future of outsourcing beyond traditional markets. Enjoy! Links: Fayez Nicolas Chaar on Linkedin - https://www.linkedin.com/in/fayez-nicolas-chaar/ (https://www.linkedin.com/in/fayez-nicolas-chaar/) OEG Outsourcing - https://oegoutsourcing.com/ (https://oegoutsourcing.com/) **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 (https://proprogressio.com/en/activity/pro-progressio-club/1) - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor (https://www.youtube.com/c/wiktordoktor) Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT (https://bit.ly/GoodMorningBSSWorldPodcastYT) LinkedIn - https://www.linkedin.com/in/wiktordoktor (https://www.linkedin.com/in/wiktordoktor) You can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ (https://www.linkedin.com/in/marzena-sawicka-a9644a23/) Przemysław Sławiński <a href="https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/" target="_blank" rel="noreferrer...

2. 

   22 Sept 2026

   How Raya CX Is Building Its European BPO and Customer Experience Business

   Hi! Hello! In this episode of Good Morning BSS World, I take you to Egypt and Poland to talk about the development of Raya CX with Sherif Kamel, General Manager &amp; Proxy to the Board at Raya CX Europe. We discuss the story behind Raya CX, its roots in Raya Holding, and the company’s evolution from an internal call center into an international BPO and customer experience organization with around 10,000 employees, 15 sites and operations across eight countries. A major part of our conversation focuses on Poland. Raya entered the Polish market in 2014 and launched operations in 2016. Today, Poland plays an important role in the company’s European strategy, particularly when it comes to advanced technical capabilities, IT outsourcing, technical support and multilingual operations. Sherif explains how Raya combines different delivery locations, including Poland and Egypt, to support customers across Europe, the United States and the Nordic countries. We also explore Raya CX’s portfolio, covering hosting, ITO, HR and finance outsourcing, consulting, offshoring, nearshoring and local outsourcing. We talk about multilingual customer support, the importance of combining local talent with international language capabilities, and why Poland can offer strong value for money when advanced skills are required. Looking ahead, Sherif shares Raya CX’s plans for further expansion in Central and Eastern Europe, including potential partnerships or acquisitions. We also discuss how artificial intelligence could transform basic customer service while creating new opportunities for advanced Tier 2 and Tier 3 technical support. This is a conversation about BPO, CX, AI, nearshoring, offshoring, multilingual operations and the future of business services in Europe. Enjoy! Links: Sherif Kamel on Linkedin - https://www.linkedin.com/in/sherifmk/ (https://www.linkedin.com/in/sherifmk/) Raya CX in Poland - https://rayacx.com/poland-pl/ (https://rayacx.com/poland-pl/) **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 (https://proprogressio.com/en/activity/pro-progressio-club/1) - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor (https://www.youtube.com/c/wiktordoktor) Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT (https://bit.ly/GoodMorningBSSWorldPodcastYT) LinkedIn - https://www.linkedin.com/in/wiktordoktor (https://www.linkedin.com/in/wiktordoktor) You can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/ (https://www.linkedin.com/in/marzena-sawicka-a9644a23/) Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ (https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/) Damian...

3. 

   15 Sept 2026

   GBS for the NEXT DECADE vol. 2 What to Expect from the Executive Leadership Conference

   Hi! Hello! What does the next decade of Global Business Services look like? In this episode of Good Morning BSS World, I talk to Michał Bielawski, Managing Partner and CFO at Adaptive Solutions &amp; Advisory Group, about the upcoming GBS for the NEXT DECADE vol. 2 – Executive Senior Leadership Conference, taking place in Łódź. This is the second edition of an event created specifically for GBS leaders and senior professionals who want to discuss the future of the industry from a practical business perspective. Rather than focusing on traditional conference panels, the event is designed around real experience, business cases and open discussions between professionals. During our conversation, Michał walks me through the conference concept and its key topics. The agenda covers strategy, transformation, operations, technology, artificial intelligence and future capabilities. We discuss how technology can change GBS operating models, how transformation is being implemented in today's organizations, and how AI may reshape processes and the way GBS teams work. Another important theme is the relationship between GBS and the core business. We talk about how GBS organizations can move beyond traditional standardized processes and become increasingly connected with areas such as R&amp;D, finance, procurement and more sophisticated business operations. The conference brings together GBS leaders from major international organizations, creating an opportunity to share perspectives, lessons learned and practical experience. The format also includes live audience sessions, encouraging participants to actively contribute to the discussions. If you work in Global Business Services, Shared Services, transformation, operations, technology or AI, this conversation gives you a preview of what to expect from GBS for the NEXT DECADE vol. 2 and why this event is worth having on your radar. Links: GBS for the NEXT DECADE vol. 2 – Executive Senior Leadership Conference - https://app.evenea.pl/event/GBSfortheNEXTDECADEvol2 (https://app.evenea.pl/event/GBSfortheNEXTDECADEvol2) Michał Bielawski on Linkedin - https://www.linkedin.com/in/michal-bielawski-5505b53/ (https://www.linkedin.com/in/michal-bielawski-5505b53/) **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity/pro-progressio-club/1 (https://proprogressio.com/en/activity/pro-progressio-club/1) - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube - https://www.youtube.com/c/wiktordoktor (https://www.youtube.com/c/wiktordoktor) Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT (https://bit.ly/GoodMorningBSSWorldPodcastYT) LinkedIn - https://www.linkedin.com/in/wiktordoktor (https://www.linkedin.com/in/wiktordoktor) You can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons: Marzena Sawicka <a href="https://www.linkedin.com/in/marzena-sawicka-a9644a23/" target="_blank" rel="noreferrer...

Who has been a guest on Good Morning BSS World

Names identified in recent episode analyses. Showing up to five guests.

• Peter Ochman
• Rod Jones
• Ilona Olszak
• Tim Nicholls
• Marcin Grzegory

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

251,778

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

1 ratings

Spotify

5.0 / 5

2 ratings

Podcast Authority Score: 60 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

73

Social presence

0

YouTube

86

Engagement

32