"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry.<br />My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.<br />In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World. <br />Get ready for a cycle of interesting and short episodes. <br />If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues. <br />Welcome to my World!<br />Welcome to "Good Morning BSS World"!<br /><br />Become a supporter of this podcast: <a href="https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support?utm_source=rss&utm_medium=rss&utm_campaign=rss">https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support</a>.
Good Morning BSS World
Claim This Podcastby Wiktor Doktór
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Podcast Overview
"Good Morning BSS World" is a podcast dedicated to outsourcing and business support services industry.<br />My name is Wiktor Doktór and since 2010 I promote, educate and talk about outsourcing, shared services and other forms of professional services. Together with group of business enthusiasts, I run FOCUS ON Business media (Portal and printed magazine) and manage the Pro Progressio Club, where I have a pleasure to cooperate with many Polish and International BPO and SSC organizations.<br />In this podcast I share with you my comments, industry news and updates concerning reports, business events, data, service providers as well as people representing BSS World. <br />Get ready for a cycle of interesting and short episodes. <br />If you are liking what you're hearing feel free to leave your comments on platform you use to listen to this podcast, like it and share it with your business colleagues. <br />Welcome to my World!<br />Welcome to "Good Morning BSS World"!<br /><br />Become a supporter of this podcast: <a href="https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support?utm_source=rss&utm_medium=rss&utm_campaign=rss">https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support</a>.
Language
🇺🇲
Publishing Since
11/10/2019
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Recent Episodes
July 24, 2026
Global Business Services in Africa: Investment, Government Support & AI Impact with Rod Jones
Welcome back to Good Morning BSS World podcast! In this episode, we travel back to Africa to explore the latest developments in the global business services (GBS) and business process outsourcing (BPO) landscape across the continent. <br /><br />Our recurring guest, Rod Jones, Patron at the Africa Federation of GBS Associations, shares a comprehensive update on how North, West, East, Central, and Southern Africa are evolving into prime global delivery destinations. <br /><br />Key Topics Covered in This Episode:<br />· <b>Strategic Growth & Government Backing</b>: How public-private partnerships, infrastructure investments, and direct government support are driving BPO expansion across countries like Egypt, Ethiopia, Rwanda, and Nigeria. <br />· <b>Regional Highlights</b>: Discover key updates including Egypt's continued global dominance, Rwanda’s BPO job expansion and UN AI initiative leadership, Ethiopia’s BPO Park developments, and the upcoming BPESA conference in Cape Town. <br />· <b>Emerging Outsourcing Hubs</b>: Growth updates from Zimbabwe, Liberia, Sierra Leone, Namibia, Botswana, Mozambique, and Eswatini. <br />· <b>AI & The Future of African Talent</b>: A discussion on the global debate surrounding AI’s impact on job creation, automation, and operational efficiency in the BPO industry. <br />· <b>Building Industry Associations</b>: How the Africa Federation of GBS Associations is providing frameworks and blueprints to help new regions establish national industry bodies and partner with governments. <br /><br />Whether you are an investor, industry executive, or outsourcing practitioner, this episode provides essential insights into Africa's rapid emergence on the global GBS map.<br /><br />Links:<br />Rod Jones on Linkedin - <a href="https://www.linkedin.com/in/rodjonessouthafrica/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/rodjonessouthafrica/</a><br />The federation: <a href="https://africafederation.org" target="_blank" rel="noreferrer noopener">https://africafederation.org</a> <br /><br />**************************** <br /><br />My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - <a href="https://proprogressio.com/en/activity/pro-progressio-club/1" target="_blank" rel="noreferrer noopener">https://proprogressio.com/en/activity/pro-progressio-club/1</a> - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.<br /><br />If you want to learn more about me, please visit my social media channels:<br />YouTube - <a href="https://www.youtube.com/c/wiktordoktor" target="_blank" rel="noreferrer noopener">https://www.youtube.com/c/wiktordoktor</a><br />Here is also link to the English podcasts Playlist - <a href="https://bit.ly/GoodMorningBSSWorldPodcastYT" target="_blank" rel="noreferrer noopener">https://bit.ly/GoodMorningBSSWorldPodcastYT</a><br />LinkedIn - <a href="https://www.linkedin.com/in/wiktordoktor" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/wiktordoktor</a><br />You can also write to me. My email address is - kontakt(@) wiktordoktor.pl <br /><br />**************************** <br /><br />This Podcast is supported by Patrons:<br />Marzena Sawicka <a href="https://www.linkedin.com/in/marzena-sawicka-a9644a23/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/marzena-sawicka-a9644a23/</a><br />Przemysław Sławiński <a href="https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/</a><br />Damian Ruciński <a href="https://www.linkedin.com/in/damian-ruci%C5%84ski/" target="_blank" rel="noreferrer...
July 2, 2026
Intercompany: The Next Frontier for Global Business Services
Hello Listners and viewers of <b>Good Morning BSS World</b> podcast. In this episode I welcome <b>Ilona Olszak, Managing Director of Clearsulting Poland</b>, and <b>Tim Nicholls, EMEA President at Clearsulting</b>, for an insightful discussion on one of the most overlooked but increasingly strategic areas of modern finance: <b>Intercompany management</b>.<br /><br />As we can observe - organizations continue to expand globally, finance leaders face growing complexity across legal entities, ERP systems, tax regulations and operating models. Why has Intercompany become a top priority for CFOs? Why do so many organizations still rely on manual processes? And how can Global Business Services (GBS), Shared Services and Global Capability Centers (GCCs) take ownership of this transformation?<br /><br />During our talk my guests explain how standardization, governance, automation and AI are changing the future of Intercompany operations. They also discuss the role of technology beyond ERP systems, the importance of building an Intercompany Center of Excellence, and practical first steps for organizations starting their transformation journey.<br /><br />Whether you are a CFO, Finance Director, GBS leader, Shared Services executive, GCC professional or finance transformation expert, this episode offers valuable insights into improving efficiency, strengthening controls and preparing finance organizations for the AI era.<br /><b></b><br /><b>Topics covered:</b><br />• Why Intercompany is now a strategic priority<br />• The biggest challenges in Intercompany processes<br />• The role of GBS and GCCs<br />• Automation, AI and technology beyond ERP<br />• Governance and global operating models<br />• Building an Intercompany Center of Excellence<br />• Practical advice for starting an Intercompany transformation<br /><br />Subscribe to <b>Good Morning BSS World</b> for more conversations with global business leaders shaping the future of Business Services, Finance Transformation and Digital Operations. <br /><br />Links:<br />Ilona Olszak on Linkedin – <a href="https://www.linkedin.com/in/ilona-olszak-711b063b/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/ilona-olszak-711b063b/</a><br />Tim Nicholls on Linkedin – <a href="https://www.linkedin.com/in/tim-nicholls-ab025536/" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/tim-nicholls-ab025536/</a><br />Clearsulting - <a href="https://www.clearsulting.com/" target="_blank" rel="noreferrer noopener">https://www.clearsulting.com/</a> <br /><br />**************************** <br /><br />My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - <a href="https://proprogressio.com/en/activity/pro-progressio-club/1" target="_blank" rel="noreferrer noopener">https://proprogressio.com/en/activity/pro-progressio-club/1</a> - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.<br /><br />If you want to learn more about me, please visit my social media channels:<br />YouTube - <a href="https://www.youtube.com/c/wiktordoktor" target="_blank" rel="noreferrer noopener">https://www.youtube.com/c/wiktordoktor</a><br />Here is also link to the English podcasts Playlist - <a href="https://bit.ly/GoodMorningBSSWorldPodcastYT" target="_blank" rel="noreferrer noopener">https://bit.ly/GoodMorningBSSWorldPodcastYT</a><br />LinkedIn - <a href="https://www.linkedin.com/in/wiktordoktor" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/wiktordoktor</a><br />You can also write to me. My email address is - kontakt(@) wiktordoktor.pl <br /><br />**************************** <br /><br />This Podcast is supported by Patrons:<br />Marzena Sawicka <a...
May 7, 2026
OWS26 in Chicago – we were there
Hello! Wiktor Doktór here. In this episode of <b>Good Morning BSS World</b>, I’m joined by Marcin Grzegory from Invest in Pomerania to discuss the latest global trends from OWS26 in Chicago and the incredible growth of the Tri-City business ecosystem.<br /><br />What is the future of <b>Global Business Services (GBS)</b> and <b>Global Capability Centers (GCC)</b>? In this episode, we sit down with <b>Marcin Grzegory</b>, Deputy Director at <b>Invest in Pomerania</b>, fresh from the OWS 26 Summit organized by IAOP in Chicago.<br /><br />We break down the three massive trends dominating the industry today: the pervasive influence of <b>AI</b>, the evolution of GBS into sophisticated <b>GCCs</b>, and the rising importance of global compliance and talent.<br /><b></b><br /><b>Key highlights of this episode include:</b><ul><li><b>The Chicago Connection:</b> Reflections on OWS 26 and how Poland stood out on the global stage alongside nations like Ghana.</li><li><b>Pomerania’s 30-Year Evolution:</b> How the region grew from a few thousand employees to a powerhouse of over <b>45,000 professionals</b> in business services and technology.</li><li><b>The "Iwona" Story:</b> Did you know Amazon’s <b>Alexa</b> was born in Poland? We discuss the local roots of global tech giants like Amazon, Intel, and Boeing.</li><li><b>Beyond Cost Arbitrage:</b> Why investors choose Poland not just for price, but for high-level <b>problem-solving abilities</b>, quality, and proficiency.</li><li><b>Invest in Pomerania:</b> Learn how this "local concierge" helps international investors navigate the Polish market and build successful operations.</li></ul>Whether you are an investor, a business leader, or curious about the <b>BPO/GBS ecosystem</b>, this conversation provides deep insights into why the Tri-City (Gdańsk, Gdynia, Sopot) remains a top-tier destination for the world’s biggest brands. <br /><br />Links:<br />IAOP – <a href="https://www.iaop.org/" target="_blank" rel="noreferrer noopener">https://www.iaop.org/</a><br />OWS26 – <a href="https://www.iaop.org/Content/23/174/5951" target="_blank" rel="noreferrer noopener">https://www.iaop.org/Content/23/174/5951</a><br />Invest in Pomerania – <a href="https://followtheleaders.pl/investinpomerania/" target="_blank" rel="noreferrer noopener">https://followtheleaders.pl/investinpomerania/</a><br />Follow the Leaders – <a href="https://followtheleaders.pl/en" target="_blank" rel="noreferrer noopener">https://followtheleaders.pl/en</a><br />Pro Progressio - <a href="https://proprogressio.com/en/" target="_blank" rel="noreferrer noopener">https://proprogressio.com/en/</a> <br /><br />**************************** <br /><br />My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - <a href="https://proprogressio.com/en/activity/pro-progressio-club/1" target="_blank" rel="noreferrer noopener">https://proprogressio.com/en/activity/pro-progressio-club/1</a> - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.<br /><br />If you want to learn more about me, please visit my social media channels:<br />YouTube - <a href="https://www.youtube.com/c/wiktordoktor" target="_blank" rel="noreferrer noopener">https://www.youtube.com/c/wiktordoktor</a><br />Here is also link to the English podcasts Playlist - <a href="https://bit.ly/GoodMorningBSSWorldPodcastYT" target="_blank" rel="noreferrer noopener">https://bit.ly/GoodMorningBSSWorldPodcastYT</a><br />LinkedIn - <a href="https://www.linkedin.com/in/wiktordoktor" target="_blank" rel="noreferrer noopener">https://www.linkedin.com/in/wiktordoktor</a><br />You can also write to me. My email address is - kontakt(@) wiktordoktor.pl <br /><br />**************************** <br /><br />This Podcast is supported by...
150 total episodes available
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Wiktor Doktor
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Serhii Yevchuk
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Rod Jones
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Charles Forsgard
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