Welcome to Happeo Unmuted – a podcast where industry experts share insights, best practices, and the latest trends in internal communications and intranet management.
Podcast Overview
Welcome to Happeo Unmuted – a podcast where industry experts share insights, best practices, and the latest trends in internal communications and intranet management.
Language
🇺🇲
Publishing Since
8/14/2025
1 verified contact email on file for Happeo Unmuted
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Recent Episodes
May 5, 2026
Message Mapping, Asking the Difficult Questions, and What Consultation Looks Like | Happeo Unmuted Episode 15
<p>Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Roxanne Deevey, owner and chief strategist of DB Strategic Communications and two-time Gold Quill award winner, to discuss why internal communications keeps getting treated as an afterthought — and what it actually takes to change that.Roxanne brings decades of award-winning experience in the education and healthcare nonprofit sectors, and she doesn't hold back on the assumptions, habits, and organizational blind spots that quietly undermine even the best-intentioned comms teams.In this episode, Roxanne shares:</p><ul><li>Why communications gets cut first when budgets get tight — and how to prevent it</li><li>How message mapping became one of the most quietly powerful tools in her practice</li><li>Why organizations consistently overestimate how much employees care about executive activity</li><li>What genuine consultation looks like versus just ticking a box — and why the difference matters</li><li>The recognition-based inclusion campaign that won Gold Quills and got replicated by other school boards</li><li>Why plain language is the advice everyone agrees with and almost nobody follows</li><li>Why the CEO isn't always the best person for the interview</li></ul><p><br /></p><p>Whether you're an internal communications professional, a people leader, or someone trying to get leadership to take comms seriously, this episode is full of things worth writing down.</p><p><br /></p><p>🔍 Timestamps</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E" rel="ugc noopener noreferrer" target="_blank">00:00</a> Intro</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=1s" rel="ugc noopener noreferrer" target="_blank">00:01</a> Roxanne's background and DB Strategic Communications</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=3s" rel="ugc noopener noreferrer" target="_blank">00:03</a> Why communications gets treated as a "nice to have"</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=4s" rel="ugc noopener noreferrer" target="_blank">00:04</a> The power of asking "why this, why now?"</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=5s" rel="ugc noopener noreferrer" target="_blank">00:05</a> What makes the chaos of the job worthwhile</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=7s" rel="ugc noopener noreferrer" target="_blank">00:07</a> Message mapping: what it is and why it works</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=11s" rel="ugc noopener noreferrer" target="_blank">00:11</a> How organizations overestimate employee interest in leadership</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=12s" rel="ugc noopener noreferrer" target="_blank">00:12</a> Red flags that signal a difficult project ahead</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=15s" rel="ugc noopener noreferrer" target="_blank">00:15</a> Why approval processes muddle communication</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=19s" rel="ugc noopener noreferrer" target="_blank">00:19</a> The "graa" inclusion campaign: recognition over moralizing</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=24s" rel="ugc noopener noreferrer" target="_blank">00:24</a> What genuine consultation actually looks like</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=27s" rel="ugc noopener noreferrer" target="_blank">00:27</a> The democratization of video and what it changed</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=29s" rel="ugc noopener noreferrer" target="_blank">00:29</a> AI's role in communications — and what it can't replace</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=34s" rel="ugc noopener noreferrer" target="_blank">00:34</a> Why plain language is harder than it sounds</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=37s" rel="ugc noopener noreferrer" target="_blank">00:37</a> Why the CEO isn't always the right interview subject</p><p><a href="https://www.youtube.com/watch?v=kP0J_OXf09E&t=39s" rel="ugc noopener noreferrer" target="_blank">00:39</a> Closing thoughts</p><p><br /></p><p>🔗 Learn more about Happeo: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbDkwLTlVeTZnUHYzNGRhQVJ5d2t3VjV1cDVEUXxBQ3Jtc0tuNTBGdXFOd05QOFAwcE9PVE1zRDZ5WERMUjRmV3hOQmppOF8wRFNueWJPa0Y0ZWhsWmdlNldobXRRQldYdmR6RjRMbUg3VEM0VW0zSDZOU0FzeWlBVDZOMk14anBsMlM0blVTdWxGUnJrZ0ZHRE1TWQ&q=https%3A%2F%2Fwww.happeo.com%2F&v=kP0J_OXf09E" rel="ugc noopener noreferrer" target="_blank">https://www.happeo.com</a></p><p><br /></p><p>🎧 Subscribe for more episodes on internal communications, knowledge management, employee experience, and AI in the workplace.</p>
April 2, 2026
Ready for Change: Communication, Culture, and Leading Transformation | Happeo Unmuted Episode 14
<p>Ready for Change: Communication, Culture, and Leading Transformation | Happeo Unmuted Podcast | Episode 14Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Andrea Greenhous, founder and president of Vision to Voice, to rethink how organizations approach change, communication, and transformation.From moving beyond outdated “change management” frameworks to building cultures that are truly ready for change, Andrea shares powerful insights on how communication, leadership, and human behavior shape successful transformation.In this episode, Andrea shares:✅ Why organizations should focus on being “ready for change,” not just managing it✅ Why communication must be valuable, purposeful, and worth employees’ time✅ How poor communication creates “change trauma” — and how to fix it✅ Why leaders must take ownership of communication and lead change from the top✅ How storytelling creates authentic, compelling reasons for change✅ Why modern intranets and knowledge management are critical for supporting transformation✅ How emotional intelligence, trust, and psychological safety drive successful changeWhether you’re an internal communications professional, HR leader, or transformation strategist, this episode offers practical advice on building a culture that can adapt, learn, and thrive through constant change.🔍 Timestamps<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0">00:00</a> Intro<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=85s">01:25</a> Why communication must be valuable<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=148s">02:28</a> A change communication blooper<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=222s">03:42</a> Understanding your audience and making messages stick<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=292s">04:52</a> Why change management feels broken<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=362s">06:02</a> Moving beyond outdated frameworks<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=432s">07:12</a> The concept of “change readiness”<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=492s">08:12</a> Why organizations forget the human side of change<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=572s">09:32</a> Building people-first communication systems<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=657s">10:57</a> Anchoring change to organizational purpose<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=725s">12:05</a> Why employees resist change<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=792s">13:12</a> Understanding “change trauma”<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=860s">14:20</a> Rebuilding trust after failed change<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=922s">15:22</a> Emotional intelligence in communication<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=1017s">16:57</a> How leaders undermine change<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=1075s">17:55</a> The role of humility and failure in leadership<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=1201s">20:01</a> Supporting employees after implementation<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=1554s">25:54</a> Knowledge management’s role in change<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=1629s">27:09</a> Creating valuable, lasting content<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=1787s">29:47</a> The power of storytelling in transformation<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=1857s">30:57</a> Using stories to shift behavior<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=1941s">32:21</a> Why authentic stories need tension and failure<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=2008s">33:28</a> Getting leadership buy-in for real communication<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=2218s">36:58</a> The role of modern intranets<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=2308s">38:28</a> Why comms teams need better tools<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=2394s">39:54</a> Supporting managers as communicators<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=2474s">41:14</a> Creating message permanence<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=2551s">42:31</a> The human challenge of AI in change<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=2707s">45:07</a> Measuring success in transformation<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=2834s">47:14</a> Staying agile and adapting quickly<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=2911s">48:31</a> The communicator’s role as “ear to the ground”<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=3024s">50:24</a> Why emotions are data<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=3304s">55:04</a> Building a culture ready for change<a href="https://www.youtube.com/watch?v=aZdBpZ4qHl0&t=3373s">56:13</a> From knowing culture to learning culture🔗 Learn more about Happeo: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbW1qOVJhVDRjSHl3SVI5VmNTeHkzdkRNNlkwZ3xBQ3Jtc0tsYjU3RXE4QkZYTm56aVQwMG9jWVZmQ3BfY19WNEdjOUhyMU5YZm1WcEpFbklXNWpGWWxhMmxreG95SDdWSXNfaTIxZG5Cck1KYUxWYlNjcVdTY1VuY29pbE84em9hcmxnbkFTNjZ6ZS16cFpNYTN2TQ&q=https%3A%2F%2Fwww.happeo.com%2F&v=aZdBpZ4qHl0" target="_blank" rel="nofollow">https://www.happeo.com</a>🎧 Subscribe for more episodes on internal communications, knowledge management, employee experience, and AI in the workplace.</p>
March 12, 2026
Authentic Leadership, Strategic Seats,& Why Silence Isn't a Comms Problem | Happeo Unmuted Episode 13
<p>Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Nekolina Lau to challenge how internal comms teams think about their role, and where they're spending their time. 1. Leaders are the most trusted communication channel, not the comms team.Employees trust people, not logos or titles. Leaders have been outsourcing their voice for too long, and simply approving a drafted message isn't the same as communicating.2. Silence isn't a comms problem.When nobody asks questions in a town hall or engagement is low, the instinct is to blame the channel. More often than not, it's a trust and psychological safety issue, and no new tool or feature will fix that.3. Stop measuring vanity metricsPost views and likes don't tell you much. The metrics that matter are the ones tied to real business outcomes — changed behavior, training completion, tool adoption.4. Build your reputational piggy bank before you need it.Transparency and honest communication are deposits. When a difficult decision or crisis hits, organizations that have built up that trust recover faster and with far less damage.5. Comms professionals need to stop being gatekeepers.The goal should be setting up frameworks, templates, and guardrails that empower leaders and employees to communicate within appropriate lanes, freeing the comms team to focus on work that's actually strategic.</p>
15 total episodes available
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