by Arrows Podcast Network
Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before. Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
Language
🇺🇲
Publishing Since
1/5/2022
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February 28, 2022
As the customer success industry explodes, there's an ever-increasing number of people looking to try something different, take the leap, and become a CSM from other fields. In this episode I'm joined by Jeffrey See to explore some of the crossover skills educators can bring to customer success.
February 23, 2022
Today's guest has strong opinions on the way a company should measure their performance – in short, by being the best at helping customers not building software. In this episode I'm joined by Samuel Hulick, creator of UserOnboard to talk about his approach to designing and measuring onboarding experiences that drive successful outcomes.
February 15, 2022
The debate rages – should you have human-led, low-touch, self-serve, product-led or any number of other customer experience models? In this episode I'm joined by Con Cirillo to explore how he thinks about how to prioritize human-led and self-serve customer experience design.
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Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before.
Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
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