Happy to Help | A Customer Support Podcast
Claim This Podcastby Buzzsprout
Podcast Authority
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Podcast Overview
<p>If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! <br><br>Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception! <br><br></p>
Language
🇺🇲
Publishing Since
2/21/2024
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Recent Episodes
May 12, 2026
How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios
Send us Fan Mail Customer support is where every company decision eventually shows up. In this episode, we’re talking with Andrew “Coach” Rios, a customer experience and support operations leader with more than 25 years of experience building support teams at companies like Cisco, Fitbit, and Cityside Fiber. We dig into why support teams often feel overlooked, how support leaders can communicate their value to the rest of the company, and why customer insights need to be translated into the l...
April 14, 2026
Practical Uses of AI in Customer Support with Craig Stoss
Send us Fan Mail In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real support workflow and how teams can use it in practical, low-risk ways. They dig into why AI is more than just chatbots, where it actually saves time (and where it doesn’t), and how tools like summarization, tone refinement, translations, and reporting can make day-to-day support work more efficient without sacrificing quality. Craig also explains ...
March 10, 2026
Using Psychology to Thrive in Customer Support with Melody Wilding
Text the show! Customer support comes with a real mental and emotional load. In this episode, Priscilla sits down with Melody Wilding, licensed therapist, executive coach, and host of the Psychology at Work podcast, to talk about how support professionals can use psychology to protect their energy, communicate with confidence, and build healthier habits without emotionally detaching from customers. We dig into why setting boundaries often fails in the moment and why setting clear expectations...
41 total episodes available with 32 transcripts
Recent guests on Happy to Help | A Customer Support Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Conor Pendergrast
Guest
Stacy Sherman
Guest
Chase Clemons
Guest
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Frequently asked questions
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- What is Happy to Help | A Customer Support Podcast?
<p>If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! <br><br>Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception! <br><br></p> - How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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