Professor HB focuses on technical editing and writing practices, audio and video strategies for technical information, and social media for strategic communication. During her career in and out of higher education, she has worked in content marketing with social media, public relations, professional development, and student success/advising.
She currently teaches classes on professional and technical writing.
Hayley also hosts episodes of Inspired in Higher Ed, where she and Dr. Grant Clayton talk with a guest about the research and work that inspired their passions.
This episode reviews the Concept Blog Project for TCID 4065.
Transcript: https://docs.google.com/document/d/e/2PACX-1vRF19rJSvNhJ3NCwlSEPHyOOsp3AakrkP81S295mXZpVd9TAUSpbEkr_DXtEr29okaBt-MaM9gQObh9/pub (https://docs.google.com/document/d/e/2PACX-1vRF19rJSvNhJ3NCwlSEPHyOOsp3AakrkP81S295mXZpVd9TAUSpbEkr_DXtEr29okaBt-MaM9gQObh9/pub)
24 Apr 2025
Visual Research Brief Grading Note
Our technical writing firm has been hired by Client experiencing a significant increase in customer complaints regarding the documentation for a recently launched product. Internal and external users find the documents confusing, poorly organized, and lacking essential information. The engineers find the content oversimplified, while the business side feels everything is too jargon-laden for most audiences. The documentation for this product must serve all the stakeholders in the best way possible (engineering team, business team, and end-users/customers). As a technical writer, you have been tasked with assessing the situation and providing suggestions for them to improve their work. You will identify and analyze current research articles on relevant topics (use the provided articles from the weekly readings OR locate new ones), synthesize key findings, and apply them to a practical workplace scenario. You will produce a Visual Research Brief with citations of the articles and the project completion report.
24 Apr 2025
LLM Challenge: Report Grading Note
Our technical writing firm has been hired by a higher education advocacy group that wants to propose a new degree type to university officials through an article in the Chronicle of Higher Education. They have drafted a proposal and asked you to evaluate the document and provide feedback. You suspect that the group heavily utilized an LLM in creating the proposal, so you asked them to explain their creative process. They provided a video commentary on the edits to reference as you further assess the work. You take all their materials and return a written analysis with comments on their work to help them improve their proposal.
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