by Floodlight Consulting Group, LLC
Want to grow your business, change lives and leave behind a legacy you can be proud of? Join us as we discuss the strategies and actionable-concepts that will equip you and your teams to do just that. You can expect weekly episodes ranging from guest focused interviews to tactical strategy sessions all focused on giving our listeners the tools they need to push the limits. https://www.floodlightgrp.com
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🇺🇲
Publishing Since
7/22/2021
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April 29, 2025
<p class="p1">Hey friends this is Chris. In this episode, Brandon and I dive into the unique internal culture of 1Tom Plumber alongside guests <strong>Leah Hanlon</strong> (one of the OGs from Icon Restoration) and <strong>Alvaro Leal</strong> (Rocky's right-hand man). This isn’t just a recap of a Discovery Day or another 1Tom Plumber promo—it's a transparent look behind the curtain at how intentional culture creation drives growth, team loyalty, and operational excellence. There's a lot of real talk about leadership, trust, "failing forward," and fostering a tight-knit work family.</p> <p class="p1">[00:08:23] – <strong>Why Employees Stay</strong> (Leah’s Perspective)</p> <p class="p1">[00:15:25] – <strong>Fail Forward Culture</strong></p> <p class="p1">[00:38:51]<strong> – Working Interviews: Secret Weapon </strong></p> <p class="p1">[00:51:56]<strong> – Hiring Systems and Final Takeaways</strong></p> <p class="p1"> </p> <p class=""><strong>Thank you sponsors!</strong></p> <p class=""><strong>Liftify</strong><span style="font-weight: 400;"><span> </span>is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance; partner with Liftify and let them capture the feedback your team has earned. </span></p> <p><a href="https://www.liftify.com/floodlight"><span style="font-weight: 400;">https://www.liftify.com/floodlight</span><span style="font-weight: 400;"> </span></a></p> <p class="p1"><span><strong>AnswerForce</strong> transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.</span></p> <p class="p1"><a href="https://www.answerforce.com/floodlight">https://www.answerforce.com/floodlight</a></p> <p><strong>C&R Magazine</strong><span> </span><span style="font-weight: 400;">is the industry’s oldest and longest-running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere. </span></p> <p><span style="font-weight: 400;"><a href="https://candrmagazine.com/">https://candrmagazine.com</a><a href="https://candrmagazine.com/"> </a></span></p> <p class="p1"><strong>Actionable Insights</strong><strong>. </strong>The<span> </span><strong>Actionable</strong><span> </span>Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.</p> <p class="p1"><a href="https://getinsights.org/floodlight">https://getinsights.org/floodlight </a></p> <h2 class="h1 header fw-bold text-primary text-center text-uppercase">Did you know...</h2> <p class="h5 text-center">Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%.</p> <h3 class="h2 header fw-bold text-uppercase">Business Health & Value Assessment</h3> <p><a class="btn btn-secondary rounded-pill shadow mt-3 aos-init" href="https://floodlight.propelyourbusiness.com/" rel="noopener noreferrer" target="_blank" title="Start Assessment Now!">Start Assessment</a>Know Your Enterprise Value. See Your Potential Gaps.</p> <p>Complete this assessment in<span> </span><span class="fw-bold">less than 15 minutes</span><span> </span>and receive a free assessment for your business that includes:</p> <ul class="checks-secondary double-space"> <li>A Lite Valuation Of Your Business</li> <li>Your Value Multiplier Per Your Industry</li> <li>Health Assessment Per Our PYB Methodology</li> <li>Business Value & Growth Roadmap Tailored For You</li> <li>Value Acceleration Strategies</li> </ul>
April 23, 2025
<p class="">So we jumped into this episode to wrestle with something that's been front and center lately in our client work—and in our own Floodlight team:<br><strong>-Why isn't our “training” sticking?</strong><br><strong>-Why do good people still hesitate or fall short after a solid onboarding or rollout?</strong></p> <p class="">It’s because we’re mistaking knowledge transfer for skill transfer.<br> Let me break that down.</p> <p class=""><span>I’ve been thinking a lot lately about this gap that keeps showing up—between what we </span>think<span> we’re doing as leaders and what’s actually happening in the trenches with our teams. And man, I’ll be honest… for a long time, I confused </span><strong>training</strong><span> with </span><strong>coaching</strong><span>. I thought if I gave a killer talk, showed the playbook, or laid down some well-crafted processes, then boom—problem solved. We’re off to the races. But that’s not how real transformation works. Not even close.</span></p> <p class=""><strong>[00:04:20] Training ≠ Coaching</strong></p> <p class=""><strong>[00:10:20] The Ego Trap</strong></p> <p class=""><strong>[00:15:14] Coaching Gold: The Wayne Story</strong></p> <p class=""><strong>[00:34:08] Values = Leverage</strong></p> <p class=""><strong>[00:46:03] Two Tactical Nuggets</strong></p> <p class=""> </p> <p class=""><strong>Thank you sponsors!</strong></p> <p class=""><strong>Liftify</strong><span style="font-weight: 400;"><span> </span>is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance; partner with Liftify and let them capture the feedback your team has earned. </span></p> <p><a href="https://www.liftify.com/floodlight"><span style="font-weight: 400;">https://www.liftify.com/floodlight</span><span style="font-weight: 400;"> </span></a></p> <p class="p1"><span><strong>AnswerForce</strong> transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.</span></p> <p class="p1"><a href="https://www.answerforce.com/floodlight">https://www.answerforce.com/floodlight</a></p> <p><strong>C&R Magazine</strong><span> </span><span style="font-weight: 400;">is the industry’s oldest and longest-running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere. </span></p> <p><span style="font-weight: 400;"><a href="https://candrmagazine.com/">https://candrmagazine.com</a><a href="https://candrmagazine.com/"> </a></span></p> <p class="p1"><strong>Actionable Insights</strong><strong>. </strong>The<span> </span><strong>Actionable</strong><span> </span>Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.</p> <p class="p1"><a href="https://getinsights.org/floodlight">https://getinsights.org/floodlight </a></p> <h2 class="h1 header fw-bold text-primary text-center text-uppercase">Did you know...</h2> <p class="h5 text-center">Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%.</p> <h3 class="h2 header fw-bold text-uppercase">Business Health & Value Assessment</h3> <p><a class="btn btn-secondary rounded-pill shadow mt-3 aos-init" href="https://floodlight.propelyourbusiness.com/" rel="noopener noreferrer" target="_blank" title="Start Assessment Now!">Start Assessment</a>Know Your Enterprise Value. See Your Potential Gaps.</p> <p>Complete this assessment in<span> </span><span class="fw-bold">less than 15 minutes</span><span> </span>and receive a free assessment for your business that includes:</p> <ul class="checks-secondary double-space"> <li>A Lite Valuation Of Your Business</li> <li>Your Value Multiplier Per Your Industry</li> <li>Health Assessment Per Our PYB Methodology</li> <li>Business Value & Growth Roadmap Tailored For You</li> <li>Value Acceleration Strategies</li> </ul>
April 11, 2025
<p class="p1"><strong>What’s up, folks? It’s Brandon from Head, Heart, and Boots. In today’s episode, Chris and I sit down with James from LiveSwitch to talk about some seriously cool tech that’s changing the way businesses handle customer interactions—especially in the restoration game. This isn't just about fixing damage; it’s about making real, human connections when your customers are in crisis. If you’ve ever wanted a way to connect with people on a deeper level, especially when they’re stressed out and at their lowest, LiveSwitch is here to make that happen.</strong></p> <p class=""><strong>[00:02:08] - What is LiveSwitch?</strong></p> <p class=""><strong>[00:05:56] - Restoration Use Case</strong></p> <p class=""><strong>[00:12:00] - Emotional Connection</strong></p> <p class=""><strong>[00:16:33] - QR Code Lead Gen</strong></p> <p class=""><strong>[00:20:20] - Sales & Training</strong></p> <p class=""><strong>[00:40:30] - Pricing</strong></p> <p class=""><strong>[00:45:42] - Accountability & Safety</strong></p> <p class=""> </p> <p class=""><strong>Thank you sponsors!</strong></p> <p class=""><strong>Liftify</strong><span style="font-weight: 400;"><span> </span>is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance; partner with Liftify and let them capture the feedback your team has earned. </span></p> <p><a href="https://www.liftify.com/floodlight"><span style="font-weight: 400;">https://www.liftify.com/floodlight</span><span style="font-weight: 400;"> </span></a></p> <p class="p1"><span><strong>AnswerForce</strong> transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.</span></p> <p class="p1"><a href="https://www.answerforce.com/floodlight">https://www.answerforce.com/floodlight</a></p> <p><strong>C&R Magazine</strong><span> </span><span style="font-weight: 400;">is the industry’s oldest and longest-running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere. </span></p> <p><span style="font-weight: 400;"><a href="https://candrmagazine.com/">https://candrmagazine.com</a><a href="https://candrmagazine.com/"> </a></span></p> <p class="p1"><strong>Actionable Insights</strong><strong>. </strong>The<span> </span><strong>Actionable</strong><span> </span>Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.</p> <p class="p1"><a href="https://getinsights.org/floodlight">https://getinsights.org/floodlight </a></p> <h2 class="h1 header fw-bold text-primary text-center text-uppercase">Did you know...</h2> <p class="h5 text-center">Only 30% of businesses listed for sale actually find a buyer? Even more striking, just 10% of those sell for the price their owners anticipated or higher, meaning only 3% of all business owners achieve their desired sale price. By focusing on understanding and enhancing your enterprise value, you can significantly boost your chances of joining that successful 3%.</p> <h3 class="h2 header fw-bold text-uppercase">Business Health & Value Assessment</h3> <p><a class="btn btn-secondary rounded-pill shadow mt-3 aos-init" href="https://floodlight.propelyourbusiness.com/" rel="noopener noreferrer" target="_blank" title="Start Assessment Now!">Start Assessment</a>Know Your Enterprise Value. See Your Potential Gaps.</p> <p>Complete this assessment in<span> </span><span class="fw-bold">less than 15 minutes</span><span> </span>and receive a free assessment for your business that includes:</p> <ul class="checks-secondary double-space"> <li>A Lite Valuation Of Your Business</li> <li>Your Value Multiplier Per Your Industry</li> <li>Health Assessment Per Our PYB Methodology</li> <li>Business Value & Growth Roadmap Tailored For You</li> <li>Value Acceleration Strategies</li> </ul>
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