Discover conversations around the many ways Highmark and Allegheny Health Network (AHN) are reinventing health care. From community expansion and partnerships and bringing care closer to patients to deploying the latest and most advanced technologies, Highmark and AHN are bringing the future of health care to members and patients right now.
Can Technology and AI Make Health Care More Human?
What if your health plan could spot that you need help before a missed appointment, medication gap or health issue turns into something much bigger?
On this episode of Health Care Reinvented, hosts Jonathan Kersting and Audrey Russo talk with Judy Arrow, VP of Health Engagement at Highmark, and Matt Putilla, VP of Product Development at enGen, about how Highmark is combining technology, data and human expertise to make navigating health care easier and more personal.
The goal sounds simple: meet members where they are, identify signals earlier and remove the friction that can make getting care frustrating. Behind the scenes, however, that requires connecting information that once lived in separate systems and giving care teams a more complete picture of each member.
Arrow and Putilla explain how AI is being woven directly into those workflows. It can prepare clinicians before a member call, listen during conversations, provide prompts and summarize interactions afterward. Instead of replacing the human connection, the technology is designed to give clinicians more time to concentrate on it.
The conversation also explores Highmark's move from reactive care management toward earlier intervention, guided handoffs between nurses, pharmacists, behavioral health specialists and social workers, and the growing ability to use near-real-time data to determine when a member may need help now rather than next week.
It's a look behind the curtain at how health care technology, AI and human expertise can work together to create a more connected experience and potentially keep small problems from becoming big ones.
26 Jan 2026
How Highmark Health Is Building a More Human, Connected Care Experience
What if technology could give doctors superpowers and personalized care became the standard for everybody?
On this episode, we are joined by two leaders at Highmark who are just on the. Forefront of healthcare innovation. We're talking to Maria Baker, vice President of Health Strategy and Delivery, and Mari Vandenburgh, vice President of Health Programs and Solutions.
Together, they are transforming how healthcare reaches and supports nearly 7 million members. There are so many great reasons to keep on listening. First, discover how holistic care works in action as Maria and Mari explain how their teams collaborate to meet both targeted clinical needs and wide reaching population health goals, creating a seamless journey for patients.
Plus you can learn how technology is empowering doctors and patients alike from real-time program referrals to data-driven insights that enhance decision making at the point of care. And also get insider tips to maximize your Highmark experience with advice for members, employers, and employees on accessing the benefits and solutions available through Highmark's innovative living health strategy.
Don't miss this fascinating conversation on the future of personalized healthcare and how technology is shaping healthier communities today.
17 Oct 2025
Health Care Reinvented: The Gold Carding Revolution
What if getting the care you need didn’t involve weeks of waiting, endless paperwork, and frustrating back-and-forth with insurance?
On this episode of Health Care Reinvented, we sit down with Dr. Timothy Law, Chief Medical Officer at Highmark, to explore how their new Gold Carding program is transforming healthcare delivery. By using technology and trust to remove unnecessary barriers, Highmark is helping thousands of doctors get patients the care they need — faster, smarter, and with less stress.
This is more than an efficiency story — it’s a patient-first innovation that could become a model for the entire healthcare system.
Three key takeaways you’ll hear in this episode:
How Highmark’s Gold Carding program eliminates delays by empowering trusted physicians to bypass traditional prior authorizations.
Why this initiative is dramatically cutting administrative costs and reinvesting those savings back into patient care.
The powerful ripple effect on patient experience — from faster cancer treatments to less anxiety waiting for test approvals.
If you care about the future of healthcare access, this is one conversation you don’t want to miss. Press play now to learn how Highmark’s Gold Carding program is redefining speed to care — and why it’s setting a new national standard.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
1 ratings
Spotify
5.0 / 5
20 ratings
Podcast Authority Score: 30 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
40
Social presence
0
YouTube
0
Engagement
51
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