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ServiceNow Industries Podcasts
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business · health & fitness · science · technology
Harnessing the Power of Workflow to Transform the Experience in Healthcare
Technology has transformed healthcare and clinical research in extraordinary ways. It has also created some of the biggest challenges as beneficiaries, providers, and researchers must navigate many systems in the service delivery lifecycle. Hear from Chris Anello, Federal Healthcare Solution Consulting Leader, ServiceNow, and learn how ServiceNow empowers healthcare organizations by integrating workflows to streamline operations, manage assets, deliver a human-centered experience, and reduce security risks.
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
22 Apr 2022
GovCIO Infrastructure Health IT - Health CIO Roundtable
Hear Jonathan Alboum, Federal CTO and Principal Digital Strategist, ServiceNow, as he joins La'Tanya Burton, CIO, NIAMS and Mike Tartakovsky, CIO, NIAID, as they discuss individual missions and shared priorities in healthcare, public health, research, and more.
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
16 Sept 2021
Convergence: Harnessing the power of the storm
Host Aaron Zuber, ServiceNow sales leader, sits down with Mike Luessi, General Manger - ServiceNow Healthcare and Life Sciences. In this conversation, they discuss the concept of convergence and how the times that we are living in are not a recipe for disaster but our ticket to unimaginable growth. The idea that multiple factors are present at the same time represents an opportunity like no other for those that are in tune enough recognize it.
To learn more, check out Aaron’s blog: https://www.linkedin.com/pulse/harnessing-power-storm-aaron-zuber (https://www.linkedin.com/pulse/harnessing-power-storm-aaron-zuber)
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
17 Aug 2021
Innovation vs. Creativity
Host Aaron Zuber, ServiceNow sales leader, sits down with Drew Koerner, ServiceNow Healthcare Provider CTO. In this conversation, concepts of innovation and creativity, the differences and similarities of both, and how you, as a leader, can successfully recognize, leverage, and implement at your healthcare organization.
To learn more about innovation vs creativity, check out Aaron’s blog: https://www.linkedin.com/pulse/innovation-vs-creativity-aaron-zuber (https://www.linkedin.com/pulse/innovation-vs-creativity-aaron-zuber)
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
9 Aug 2021
(Don't) Let Sleeping Dogs Lie
Host Aaron Zuber, ServiceNow sales leader, sits down with Vishakha Sant, ServiceNow Global Head of Healthcare Providers. In this conversation, they discuss the costs, both tangible (fiscal) and intangible (cultural precedence) in two different approaches, do nothing and technical debt. In unprecedented times we find that, more often than not, the cost of doing nothing for fear of overinvesting is actually more costly than over engineering.
To learn more about technical debt, check out Aaron’s blog: https://www.linkedin.com/pulse/dont-let-sleeping-dogs-lie-aaron-zuber/ (https://www.linkedin.com/pulse/dont-let-sleeping-dogs-lie-aaron-zuber/)
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
25 Mar 2021
Clinical Onboarding and Credentialing with Mike Luessi of ServiceNow
In this episode, Mike Luessi, AVP and GM of Healthcare & Lifesciences at ServiceNow, sat down with Becker’s Healthcare to discuss key insights on the pain points of clinician onboarding and credentialing and what hospitals can do to streamline and improve these processes.
To learn more, check out Becker’s Healthcare: The future of clinician engagement is digital (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/wp-beckers-health-future-of-clinicial-engagement-healthcare.pdf).
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
25 Mar 2021
How Vaccine Management is Transforming Healthcare (and Customer Service)
CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole.
Topics include:
Insights from Mike's recent interview with Forbes on vaccine distribution and administration
The future of self-service
AI and automation's greatest impacts on customer experience
Digitized workflows (and so much more)
For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges. (https://www.servicenow.com/lpwbr/best-practices-to-solve-last-mile-vaccine-management-challenges.html)
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
4 Dec 2020
Providers: Epic Implementations and Device Mapping with Baylor Scott & White
Epic implementations and Go Lives are hard! The last thing you want to worry about is Epic device and printer mapping during your hardware deployment.
In this podcast, ServiceNow senior manager of solution consulting, Christopher Killion, sits down with Brandon Krausse, Tyler Langlois, and Lucas Tygert from the Baylor Scott & White Epic deployment team to discuss the creative ways they are utilizing ServiceNow Asset Management, location information, and assigned printers to effectively identify Epic device mapping requirements and ensure every device is ready for Go Live.
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
18 Nov 2020
Payers: Digitizing member experiences and operations from the front to back office
Evolving consumer demands, rising healthcare costs, and rapidly changing technologies are driving transformational changes across the entire industry. For payers, the challenge largely centers around helping consumers pay for the growing costs of care—from improving wellness programs to removing barriers that prevent access to care.
In this podcast ServiceNow healthcare experts Mike Luessi and Garnet Dark will discuss:
Key challenges impacting healthcare payers today, including the impact of COVID-19
Innovation we are seeing in the industry
ServiceNow’s vision for the future of healthcare
Learn more about how you can leverage ServiceNow to break down barriers to digital transformation at your payer organization (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-healthcare-payers.pdf)
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
28 Oct 2020
Providers: HonorHealth meeting the challenge of healthcare emergencies with innovation
One big question on everyone’s mind is, “What do I do if I don’t feel well?” With guidance against just showing up at a healthcare facility, calls and other outreach to healthcare providers has increased. Organizations are being overwhelmed with the volume, and they either need to staff up or find a better way. One approach some organizations are taking is to screen people is through Virtual Agent chatbots. HonorHealth, an Arizona-based provider, is using this type of technology. They launched an online symptom checker with live chat, which went from concept to deployment in just a few days.
In this podcast, ServiceNow solution consultants, Christopher Killion and Doug Bagley, and Louis Gomez from HonorHealth will discuss:
Key challenges HonorHealth faced while trying to manage the influx of patient outreach because of COVID-19
How they rapidly deployed a chatbot solution to reduce call volumes, improve response time, and streamline patient triage
The impact this approach had on patient experience, staff workflows, and hospital operations
To learn more, read this white paper (https://www.servicenow.com/lpwhp/innovation-healthcare-emergencies.html) to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security.
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
8 Oct 2020
Life Sciences Reshaping the Healthcare landscape and improve outcomes
Next-generation technologies and the explosion of data are enabling more personalized, niche treatments for patients. The costs of developing innovative drugs are escalating, alongside pressures to reduce the costs to consumers. Meanwhile, the global regulatory scene grows more complex, with organizations facing hefty fines when adverse events or recalls happen.
In this podcast ServiceNow healthcare experts Mike Luessi and Garnet Dark will discuss:
Key challenges impacting life sciences organizations today, including the impact of COVID-19
Highlight innovation we are seeing in the industry
ServiceNow’s vision for the future of healthcare
Learn more about how you can leverage ServiceNow to navigate digital transformation for life sciences organizations (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sb-navigating-digital-transformation-lifesciences-healthcare.pdf).
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
24 Sept 2020
Providers: Navigating today's challenges and preparing for the future
Technology has transformed medical care in extraordinary ways. It has also created some of the biggest challenges you face today as a healthcare organization. Frustrated clinicians. Siloed engagement. Security risks. At ServiceNow, our job is to get you past these challenges and capture value.
In this podcast, featuring ServiceNow experts Drew Koerner and Aaron Zuber, we will discuss:
Key challenges impacting healthcare providers today, including the impact of COVID-19
Customers who have embraced innovation
ServiceNow’s vision for the future of care
Learn more about how you can leverage ServiceNow to prepare for the future and get the most value out of your investments in the IDC Business Value Assessment (https://www.servicenow.com/lpwhp/idc-the-business-value-of-servicenow-for-healthcare-organizations.html).
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
24 Sept 2020
Providers: Thomas Jefferson University Hospital meeting the challenge of healthcare emergencies with innovation
Maintaining a healthy healthcare workforce is of paramount importance, both for the sake of clinician wellbeing and for safe patient care. To help address this challenge, the Emergency Self Report app enables employees to report illnesses and readiness to return and initiate workflows to help managers respond. Thomas Jefferson University Hospital augmented this functionality to enable doctors, nurses, and other staff to track and report their temperature, so the organization can better plan for potential staff shortages due to illness.
In this podcast, ServiceNow solution consultants, Christopher Killion and Jeff Currier, and Neil Gomes from Thomas Jefferson University will discuss:
Key challenges the hospital faced while trying to monitor staff health during COVID-19
How they rapidly developed and deployed a self-report solution
The impact this approach had on staff health and hospital operations
To learn more, read this white paper (https://www.servicenow.com/lpwhp/innovation-healthcare-emergencies.html) to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security.
See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.
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