- 10
- Episodes
- 1
- Ratings
- 2024
- First episode
About Healthcare Ops Wave
Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health, subscribe for more!
- Publisher
- Third Way Health
- Category
- business
- Language
- en
- Explicit
- No
- First episode
- 5 Aug 2024
- Latest episode
- 21 Aug 2025
Latest episodes
10 episodes in the feed.
21 Aug 2025
Landing CEO as Her First Full-Time Job: Graciela Soto of Altura Health
Graciela Soto Perez, CEO of Altura Centers for Health, joins Third Way Health CEO Frederik Mueller to share her 22-year journey leading one of California’s largest FQHCs. From starting as a candy striper to scaling Altura, and from one clinic to nine locations and three mobile units, Graciela reflects on leadership, technology, vendor relationships, and keeping mission-driven care at the center. ⏱️ TIMESTAMPS(00:00) Intro(00:32) Meet Graciela Soto Perez, CEO of Altura Centers for Health(01:23) Altura Centers for Health: An Overview(05:49) Graciela's Personal Journey in Healthcare(18:35) Technological Advancements in Healthcare Operations(23:21) Handling Employee Workload and Referrals(24:26) Centralizing Calls and Referrals(26:23) Managing a Growing Organization(28:12) Communication Strategies in a Large Organization(30:19) In-House vs. Outsourcing Decisions(33:58) Trust and Vendor Relationships(39:48) Success Stories and Future Goals(45:33) Advocacy and Legislative Challenges(48:27) Final Thoughts and Closing Remarks 🔔 Subscribe to Healthcare Ops Wave for more stories on the people shaping healthcare operations! 🌐 Learn more about Altura Health and Graciela Soto: https://altura.org/ (https://www.linkedin.com/in/graciela-soto-10bb3428/) 🤝 Partnerships: healthcareopswave@thirdway.health 🎙️ About Healthcare Ops Wave: Healthcare Ops Wave (HOW) dives into the people behind healthcare operations — exploring growth, strategy, and the systems that keep care moving.
17 Jul 2025
From 1 to 51: How Tribeca Pediatrics Scaled Smart
Leslie Pennypacker, Executive Director of Tribeca Pediatrics, joins Third Way Health CEO Frederik Mueller to share how she helped grow the practice from a single neighborhood office to 51 locations across NYC, her unconventional path from bartending to healthcare, and how smart design, standardized systems, and scrappy team-building fueled Tribeca’s thoughtful scale - without losing its personal touch. They dive into growing pains, team structure, vendor relationships, and how to maintain quality and trust at scale.TIMESTAMPS:(00:00 (https://www.youtube.com/watch?v=pxA9U9NpPDc)) Intro: Welcome to the Healthcare Ops Wave(00:20 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=20s)) Bartender to Healthcare Boss(04:02 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=242s)) Scaling from One to 51(06:50 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=410s)) Call Centers, Shelves & Systems(11:28 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=688s)) Growing Pains(18:33 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1113s)) Running 51 Clinics Smoothly(22:01 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1321s)) Daily Ops in Action(22:59 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1379s)) Letting Go (Sort Of)(24:16 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1456s)) Growth Phases & Data Wins(26:16 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1576s)) Data Is the Backbone(29:50 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1790s)) Outsourcing: Hits and Misses(38:28 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=2308s)) Rapid Fire Round(38:45 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=2325s)) Rethinking Mental Health Care(43:33 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=2613s)) A Peek Into Leslie’s Week(45:16 (https://www.youtube.com/watch?v=pxA9U9NpPDc&t=2716s)) Wrap-Up and Reflections 🔔 Subscribe to Healthcare Ops Wave for more episodes on the people driving healthcare operations forward!🌐 Learn more about Auxira Health and Inna:Website: https://www.tribecapediatrics.com/ (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbmhSeUhnM19wYXVUMXEwMmFjaGVYWW00YXp0d3xBQ3Jtc0ttZU55LXM1VlNDWUo2bHJZbGhVX2tTSUljeldFS296Q2s1OWhwT2lqZ1laa0ZOeFkxdjdPdE5tSExKY3prVHdGUEtmclVEYmNkdnZtdURQNHozYW5CaGt5WUJMZDdRU3FwTk5ad080RkJqMGFGWFJUVQ&q=https%3A%2F%2Fwww.tribecapediatrics.com%2F&v=pxA9U9NpPDc)Auxira Health: / tribeca-pediatrics (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbGtGUy1hTUhpN3dzakF1cVJfSnB4YWtjSnJVQXxBQ3Jtc0trdzNWbnRxMmVlRFdaMWV3dkZJSVFBVExWaE9NZUd6NG92b3E0WktVVThyM0p4cG1UckdWRlJ5OHZpMGgtZ1BpNlYwZXJNYlJndDhzQUU0MUNPNzczS0VsQzZjcDZpOVNzVnQ0Qmd1R3FSNEp0N2pyYw&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftribeca-pediatrics%2F&v=pxA9U9NpPDc)Leslie Pennypacker: / about-this-profile (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbXg2RjBiMVVNWWF2a0xRV1l4elJ3b01vTE9IQXxBQ3Jtc0ttdnh5ZWxjeElaUmZtaE1zaUpTRklJVE1uZ2pFTmstckpFZmFZVzVnR0lSQl83UFc5OHRfdzlvVGtyUURBUTBydjUtOVhtSHhVR0ZLNVNfRWg3LUJEcUdwaTlRbWhRcDlSV19heXdjalhTeGlMblVaZw&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fleslie-pennypacker-78b0a2104%2Foverlay%2Fabout-this-profile%2F&v=pxA9U9NpPDc)🤝 Work with us:For partnership opportunities, contact us at: healthcareopswave@thirdway.health🎙️ About Healthcare Ops Wave:Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health, subscribe for more!
26 Jun 2025
How to Build Trust in Healthcare Operations with Inna Plumb, CEO of Auxira Health
In an interview, Inna Plumb, CEO of Auxira Health, discusses building trust with providers and scaling healthcare operations through virtual teams with Frederik Mueller, CEO of Third Way Health, while maintaining a human touch.
13 May 2025
Rebuilding a 93-Year-Old Medical Group with Jamie Reddick, COO of Graybill Medical Group
Jamie Reddick is the Chief Operating Officer of 93-year-old Graybill Medical Group, overseeing over 100 primary care physicians. In this episode, Jamie and Third Way Health CEO Frederik Mueller discuss rebuilding operations from the ground up after a cyberattack, the evolution of operating models in large physician groups, integrating vendor partnerships, and why autonomy and culture are central to designing patient-centered systems.TIMESTAMPS:(00:00) Intro: Healthcare Ops Wave(00:34) Meet Jamie Reddick: COO of a 93-Year-Old Medical Group(02:10) Jamie’s start in healthcare: from records to leadership(04:03) Scaling up and shifting operating models(06:00) Rebuilding operations after disaffiliation and a cyberattack(08:11) Designing a modern, autonomous operations model(10:24) Bringing utilization management and medical records in-house(13:03) The outsourcing balance: vendor strategy and integration(16:00) Jamie’s proudest achievement: continuity through chaos(18:00) Taking care of doctors to take care of patients(19:00) KPIs, system uptime, and staffing metrics(22:00) Managed care metrics and population health(23:40) What operators should focus on in 2025(24:00) How AI is reshaping care delivery and admin tasks(27:00) A day in the life of a healthcare COO🔔 Subscribe to Healthcare Ops Wave for more episodes on the people driving healthcare operations forward!🌐 Learn more about Third Way Health and Jamie’s work:Website: https://thirdway.healthThird Way Health LinkedIn: https://www.linkedin.com/company/third-way-health/posts/?feedView=allJamie’s LinkedIn: https://www.linkedin.com/in/jamie-reddick-586691249/🤝 Work with us:For partnership opportunities, contact us at: healthcareopswave@thirdway.health🎙️ About Healthcare Ops Wave:Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing businesses, streamlining systems, scaling practices, and putting patients first. Brought to you by Third Way Health—subscribe for more!
3 Apr 2025
How to Connect with 20,000 Employees with Robb Munson
Robb Munson, a seasoned healthcare exec, joins Frederik Mueller (CEO, Third Way Health) to share his journey from Kaiser customer service to leading major organizations. They dive into scaling ops, team leadership, and lessons from Robb’s bestseller Moving Forward on perseverance and growth. TIMESTAMPS: (00:00) Preview (00:53) Introduction to Healthcare Ops Wave (01:34) Meet Robb Munson: A Journey in Healthcare (02:12) Career Path & Milestones (05:22) Scaling Organizations: From Startups to Giants (08:52) Developing Leaders and Effective Communication (22:44) Personal Stories and Employee Engagement (28:34) Final Thoughts 🔔 Subscribe to our channel for more healthcare operations insights and to listen to our podcast, Healthcare Ops Wave! 🎙️ About Healthcare Ops Wave: Hosted by Third Way Health’s CEO, Frederik Mueller, Healthcare Ops Wave (HOW) explores the people powering healthcare operations. Gain insights from top operators on growing businesses, optimizing workflows, scaling practices, and delivering care to millions of patients. Subscribe for more! YouTube Playlist: https://www.youtube.com/@ThirdWayHealth-g9k (https://www.youtube.com/@ThirdWayHealth-g9k) Spotify: https://open.spotify.com/show/1HTNdLPob2ADsytsDUimGU?si=61e07c76935a414f (https://open.spotify.com/show/1HTNdLPob2ADsytsDUimGU?si=61e07c76935a414f) Apple Podcasts: https://podcasts.apple.com/us/podcast/healthcare-ops-wave/id1774334723 (https://podcasts.apple.com/us/podcast/healthcare-ops-wave/id1774334723) Learn more about Third Way Health Website: https://thirdway.health/ (https://thirdway.health/) LinkedIn: https://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly=true&heroEntityKey=urn%3Ali%3Aorganization%3A34495912&keywords=third%20way%20health&origin=RICH_QUERY_SUGGESTION&position=0&searchId=8e45283f-b07e-4856-9b6d-fb87366f0f85&sid=fx!&spellCorrectionEnabled=false (https://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly=true&heroEntityKey=urn%3Ali%3Aorganization%3A34495912&keywords=third%20way%20health&origin=RICH_QUERY_SUGGESTION&position=0&searchId=8e45283f-b07e-4856-9b6d-fb87366f0f85&sid=fx!&spellCorrectionEnabled=false) Interested in meeting the team? Email us at contact@thirdway.health (contact@thirdway.health)
6 Mar 2025
How Astrana Grew from 200 to 2,000 Employees
In this episode, Frederik Mueller and Brandon Sim, CEO of Astrana Health, dive into how Astrana scaled their healthcare operations, the role of AI in healthcare, and what it takes to lead in value-based care. Brandon shares his journey from academia to leading a multi-state healthcare company, plus insights on building scalable processes and key growth metrics. TIMESTAMPS (00:00) Introduction and Initial Concerns (01:40) Brandon's Journey into Healthcare (04:09) From Project Manager to CEO (05:23) Scaling Ops & Tech (13:29) Outsourcing – What Works & What Doesn’t (18:33) Astrana’s Mission & Impact (21:46) What Running the Business Looks Like Day to Day (27:40) AI’s Role in Healthcare’s Future (29:30) Final Thoughts 🔔 Subscribe to our channel for more healthcare operations insights and to listen to our podcast, Healthcare Ops Wave! 🎙️ About Healthcare Ops Wave: Hosted by Third Way Health’s CEO, Frederik Mueller, Healthcare Ops Wave (HOW) explores the people powering healthcare operations. Gain insights from top operators on growing businesses, optimizing workflows, scaling practices, and delivering care to millions of patients. Subscribe for more! YouTube Playlist (https://www.youtube.com/@ThirdWayHealth-g9k) Spotify (https://open.spotify.com/show/1HTNdLPob2ADsytsDUimGU?si=61e07c76935a414f) Apple Podcasts (https://podcasts.apple.com/us/podcast/healthcare-ops-wave/id1774334723) Learn more about Third Way Health Website (https://thirdway.health/) LinkedIn (https://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly=true&heroEntityKey=urn%3Ali%3Aorganization%3A34495912&keywords=third%20way%20health&origin=RICH_QUERY_SUGGESTION&position=0&searchId=8e45283f-b07e-4856-9b6d-fb87366f0f85&sid=fx!&spellCorrectionEnabled=false) Interested in meeting the team? Email us at contact@thirdway.health
20 Feb 2025
Driving Patient Engagement in Value-Based Care
Neil Machhar, CEO & co-founder of Greenbrook Medical, joins Frederik Mueller for a deep dive into revolutionizing senior primary care. Neil reveals the bold strategies behind bootstrapping, scaling, and keeping patient engagement at the heart of it all when launching Greenbrook in 2021. They break down key metrics, smart outsourcing, and hard-won lessons in building a high-touch, sustainable healthcare practice. TIMESTAMPS:(00:00) Introduction to Patient Engagement(01:17) Welcome to the Healthcare Ops Wave(01:42) Meet Neil Machar: Background and Journey(03:51) The Birth of Greenbrook Medical(04:27) Understanding the Business Model(05:30) Challenges and Insights on Risk Adjustment(10:40) Operational Strategies and Growth(13:11) Scaling and Leadership(22:22) In-House vs. Outsourcing Decisions(32:53) Metrics and Performance Tracking(36:00) Conclusion and Final Thoughts 🔔 Subscribe to Healthcare Ops Wave for more episodes on the people driving healthcare operations forward! 🌐 Learn more about Neil Machhar and Greenbrook Medical:Greenbrook Medical's Website: https://greenbrookmedical.com/LinkedIn: https://www.linkedin.com/company/greenbrook-medical/Neil Machhar: https://www.linkedin.com/in/neilmachhar/Twitter: https://x.com/machharneil?lang=en 🤝 Work with us:For partnership opportunities, contact us at: healthcareopswave@thirdway.health 🎙️ About Healthcare Ops Wave:Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health. Subscribe for more!
19 Nov 2024
Patient Engagement and Scaling Value-Based Care
In this episode of Healthcare Ops Wave, Frederik Mueller talks with Neil Machar, Co-founder and CEO of Greenbrook Medical. They explore Greenbrook's high-touch, value-based care model and the challenges of measuring patient engagement to improve health outcomes. Neil provides insights on scaling thoughtfully, building effective leadership teams, and balancing in-house operations with outsourcing. A must-listen for anyone interested in healthcare operations and value-based care. Check out our previous episode with Nick Soman, Co-Founder and CEO of Decent, who’s on a mission to transform health insurance with direct primary care. Timestamps: (00:00) The Importance of Patient Engagement (01:16) Introduction to Healthcare Ops Wave (01:40) Meet Neil Machar: Background and Journey (02:54) Overview of Greenbrook Medical (04:27) Business Model & Value-Based Care (05:50) Navigating the Medicare Advantage Landscape (08:11) Growth Strategy & Future Plans (10:40) Operational Insights and Team Structure (12:40) Scaling Challenges and Leadership Development (15:29) Centralization vs. Clinic-Level Operations (18:07) Inflection Points in Growth (19:31) In-House vs. Outsourcing Decisions (22:04) Evaluating Vendor Partnerships (30:10) Success in Patient Engagement Metrics (32:12) Tools and Methods for Tracking Engagement (33:10) Key Metrics for Business Health (35:55) Future Outlook 🔔 Subscribe to Healthcare Ops Wave for more episodes on the people driving healthcare operations forward! 🌐 Learn more about Neil Machhar and Greenbrook Medical: Greenbrook Medical's Website: https://greenbrookmedical.com/ LinkedIn: https://www.linkedin.com/company/greenbrook-medical/ Neil Machhar: https://www.linkedin.com/in/neilmachhar/ Twitter: https://x.com/machharneil?lang=en 🤝 Work with us: For partnership opportunities, contact us at: healthcareopswave@thirdway.health 🎙️ About Healthcare Ops Wave: Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health. Subscribe for more!
17 Oct 2024
Becoming The First Fortune 500 with Less Than 50 Employees
In this episode, Frederik Mueller sits down with Nick Soman, Co-Founder and CEO of Decent, who’s on a mission to shake up health insurance with direct primary care. Nick shares the highs and lows of building a business to make healthcare more affordable, from regulatory hurdles to reinventing Decent’s model for small businesses. He dives into the power of a lean, tech-driven team, clear communication with international partners, and why resilience and innovation are essential for transforming healthcare. TIMESTAMPS: (00:00) Intro & Nick’s Background (03:43) Evolution & Mission of Decent (08:45) Adapting to Operational Shifts (11:03) The Impact of Direct Primary Care (12:54) Facing Setbacks and Strategic Pivots (16:07) Rebuilding with a Smaller Team (20:38) Leveraging Global Talent AI (24:02) Challenges & Opportunities in Healthcare Jobs (25:40) Global Perspectives: Lessons from the Philippines (29:51) Effective Communication and Documentation (35:14) Leadership within Async Culture & Remote Work (41:01) Metrics and Goals: Measuring Success (44:16) Embracing AI: Disrupt Yourself (45:44) The Rising Cost of Healthcare 🔔 Subscribe to Healthcare Ops Wave for more episodes on the people driving healthcare operations forward! 🌐 Learn more about Decent & Nick Soman: Decent’s Website (https://www.decent.com/) and LinkedIn (https://www.linkedin.com/company/decenthealth/) Nick Soman's LinkedIn (https://www.linkedin.com/in/nicksoman/) and Twitter (https://twitter.com/nicksoman?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor) 🤝 Work with us / Advertise on this podcast: For partnership opportunities, contact us at: healthcareopswave@thirdway.health (mailto:healthcareopswave@thirdway.health) 🎙️ About Healthcare Ops Wave: Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health, subscribe for more!
5 Aug 2024
From employee #7 to COO of a 2,000 employee dermatology group - Healthcare Ops Wave
Julie Gessin, PA-C, is the COO of Schweiger Dermatology Group, a 90+ location dermatology practice with offices throughout NY, NJ, PA, CT, FL, IL, MN and MO, serving well over a million patients a year. Julie and Third Way Health CEO Frederik Mueller discuss lessons learned in managing operations, scaling up practices, outsourcing, and why it’s important for her to still see patients.
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Podcast Authority Score: 13 / 100
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