Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health, subscribe for more!
Healthcare Ops Wave
Claim This Podcastby Third Way Health
5.0(1 reviews)
10 episodes
Updated Bi-weekly
Accepts GuestsHas SponsorsLocation 🇺🇸
13
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality26
Social0
YouTube0
Engagement0
Podcast Overview
Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health, subscribe for more!
Language
🇺🇲
Publishing Since
8/5/2024
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13
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality26
Social0
YouTube0
Engagement0
6
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1
Good Performance
12
Growth Opportunities
excellent
Episode Length
39 minutes
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iTunes Tags
6.5/10
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Every 38 days
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Recent Episodes
August 21, 2025
Landing CEO as Her First Full-Time Job: Graciela Soto of Altura Health
<p>Graciela Soto Perez, CEO of Altura Centers for Health, joins Third Way Health CEO Frederik Mueller to share her 22-year journey leading one of California’s largest FQHCs. From starting as a candy striper to scaling Altura, and from one clinic to nine locations and three mobile units, Graciela reflects on leadership, technology, vendor relationships, and keeping mission-driven care at the center.</p><p><br /></p><p>⏱️ TIMESTAMPS(00:00) Intro(00:32) Meet Graciela Soto Perez, CEO of Altura Centers for Health(01:23) Altura Centers for Health: An Overview(05:49) Graciela's Personal Journey in Healthcare(18:35) Technological Advancements in Healthcare Operations(23:21) Handling Employee Workload and Referrals(24:26) Centralizing Calls and Referrals(26:23) Managing a Growing Organization(28:12) Communication Strategies in a Large Organization(30:19) In-House vs. Outsourcing Decisions(33:58) Trust and Vendor Relationships(39:48) Success Stories and Future Goals(45:33) Advocacy and Legislative Challenges(48:27) Final Thoughts and Closing Remarks</p><p><br /></p><p>🔔 Subscribe to Healthcare Ops Wave for more stories on the people shaping healthcare operations!</p><p>🌐 Learn more about Altura Health and Graciela Soto:</p><p><a target="_blank" rel="ugc noopener noreferrer">https://altura.org/</a></p><p><br /><a href="https://www.linkedin.com/in/graciela-soto-10bb3428/" target="_blank" rel="ugc noopener noreferrer"><br /></a><br />🤝 Partnerships: <a rel="ugc noopener noreferrer" target="_blank">healthcareopswave@thirdway.health</a></p><p>🎙️ About Healthcare Ops Wave:<br />Healthcare Ops Wave (HOW) dives into the people behind healthcare operations — exploring growth, strategy, and the systems that keep care moving.</p>
July 17, 2025
From 1 to 51: How Tribeca Pediatrics Scaled Smart
<p>Leslie Pennypacker, Executive Director of Tribeca Pediatrics, joins Third Way Health CEO Frederik Mueller to share how she helped grow the practice from a single neighborhood office to 51 locations across NYC, her unconventional path from bartending to healthcare, and how smart design, standardized systems, and scrappy team-building fueled Tribeca’s thoughtful scale - without losing its personal touch. They dive into growing pains, team structure, vendor relationships, and how to maintain quality and trust at scale.TIMESTAMPS:(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc">00:00</a>) Intro: Welcome to the Healthcare Ops Wave(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=20s">00:20</a>) Bartender to Healthcare Boss(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=242s">04:02</a>) Scaling from One to 51(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=410s">06:50</a>) Call Centers, Shelves & Systems(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=688s">11:28</a>) Growing Pains(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1113s">18:33</a>) Running 51 Clinics Smoothly(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1321s">22:01</a>) Daily Ops in Action(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1379s">22:59</a>) Letting Go (Sort Of)(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1456s">24:16</a>) Growth Phases & Data Wins(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1576s">26:16</a>) Data Is the Backbone(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=1790s">29:50</a>) Outsourcing: Hits and Misses(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=2308s">38:28</a>) Rapid Fire Round(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=2325s">38:45</a>) Rethinking Mental Health Care(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=2613s">43:33</a>) A Peek Into Leslie’s Week(<a href="https://www.youtube.com/watch?v=pxA9U9NpPDc&t=2716s">45:16</a>) Wrap-Up and Reflections 🔔 Subscribe to Healthcare Ops Wave for more episodes on the people driving healthcare operations forward!🌐 Learn more about Auxira Health and Inna:Website: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbmhSeUhnM19wYXVUMXEwMmFjaGVYWW00YXp0d3xBQ3Jtc0ttZU55LXM1VlNDWUo2bHJZbGhVX2tTSUljeldFS296Q2s1OWhwT2lqZ1laa0ZOeFkxdjdPdE5tSExKY3prVHdGUEtmclVEYmNkdnZtdURQNHozYW5CaGt5WUJMZDdRU3FwTk5ad080RkJqMGFGWFJUVQ&q=https%3A%2F%2Fwww.tribecapediatrics.com%2F&v=pxA9U9NpPDc" target="_blank" rel="nofollow">https://www.tribecapediatrics.com/</a>Auxira Health:<a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbGtGUy1hTUhpN3dzakF1cVJfSnB4YWtjSnJVQXxBQ3Jtc0trdzNWbnRxMmVlRFdaMWV3dkZJSVFBVExWaE9NZUd6NG92b3E0WktVVThyM0p4cG1UckdWRlJ5OHZpMGgtZ1BpNlYwZXJNYlJndDhzQUU0MUNPNzczS0VsQzZjcDZpOVNzVnQ0Qmd1R3FSNEp0N2pyYw&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftribeca-pediatrics%2F&v=pxA9U9NpPDc" target="_blank" rel="nofollow"> / tribeca-pediatrics </a>Leslie Pennypacker: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbXg2RjBiMVVNWWF2a0xRV1l4elJ3b01vTE9IQXxBQ3Jtc0ttdnh5ZWxjeElaUmZtaE1zaUpTRklJVE1uZ2pFTmstckpFZmFZVzVnR0lSQl83UFc5OHRfdzlvVGtyUURBUTBydjUtOVhtSHhVR0ZLNVNfRWg3LUJEcUdwaTlRbWhRcDlSV19heXdjalhTeGlMblVaZw&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fleslie-pennypacker-78b0a2104%2Foverlay%2Fabout-this-profile%2F&v=pxA9U9NpPDc" target="_blank" rel="nofollow"> / about-this-profile </a>🤝 Work with us:For partnership opportunities, contact us at: healthcareopswave@thirdway.health🎙️ About Healthcare Ops Wave:Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health, subscribe for more!</p>
June 26, 2025
How to Build Trust in Healthcare Operations with Inna Plumb, CEO of Auxira Health
In an interview, Inna Plumb, CEO of Auxira Health, discusses building trust with providers and scaling healthcare operations through virtual teams with Frederik Mueller, CEO of Third Way Health, while maintaining a human touch.
10 total episodes available
Recent guests on Healthcare Ops Wave
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Inna Plumb
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Frequently asked questions
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- What is Healthcare Ops Wave?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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