HEART Forward brings Southern Glazer’s Wine & Spirits' HEART values—Honesty, Excellence, Agility, Respect, and Teamwork—to life through authentic stories from our people. Each episode reveals real moments that show how these values shape who we are, how we lead, and how we win—together—with HEART
How do you find opportunity when everything around you is changing? Mandy Larch, Manager of Customer Account Services (CAS) at Southern Glazer's Wine & Spirits, shares why embracing change with curiosity and staying open to new possibilities can create opportunities for growth in uncertain moments. She reflects on how the CAS team demonstrated exceptional teamwork, resilience, and adaptability while navigating significant organizational change, partnering across functions to solve challenges and enhance the experience for both customers and colleagues. Mandy's message is a powerful reminder that our greatest successes often come when we move forward with confidence, embrace flexibility, and support one another through change
28 Sept 2026
Ep 39: Carlos Ferrandiz
What does it take to build trust that lasts a lifetime, yet can be lost in a moment? Carlos Ferrandiz, General Manager & Executive Vice President of the Coastal-Pacific Wine & Spirits Division, at Southern Glazer's Wine & Spirits, shares leadership lessons from more than 35 years in the beverage alcohol industry. Carlos reflects on why honesty is the foundation of great leadership and how trust, once earned, creates the conditions for respect, teamwork, agility, and excellence to thrive. From leading teams through periods of uncertainty to showing up in person when people needed clarity most, Carlos offers a powerful perspective on servant leadership, authentic communication, and the responsibility leaders have to build confidence during change. His message is simple but profound: leadership isn't about having all the answers. It's about earning trust every day through integrity, transparency, and putting people first
21 Sept 2026
Ep 38: Joanna Fonk
What does it take to turn a great idea into lasting impact? Joanna Fonk, Senior Director of AI Adoption & Enablement at Southern Glazer's Wine & Spirits, shares how a career built on transformation, innovation, and continuous learning has reinforced the value of Teamwork. From building communities that sparked new ways of working to helping scale ideas across the organization, Joanna reflects on the power of collective success, purposeful reflection, and bringing others along on the journey. Hear practical insights on leading through change, creating engagement, and why the best achievements are never accomplished alone
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