Most people think they know what a nursing home is, but they’ve never heard the voices inside. The quiet moments of compassion. The stories of resilience. The people who show up, not just because it’s their job, but because it’s their calling. Brought to you by Majestic Care, Hearts of Excellence shares what it truly means to live and work in long-term care. Through real, unscripted conversations with our care team members, leaders, and resident families, we reveal what excellence looks like in action, and, most importantly, why it matters. Behind every resident is a family who wants to know they’re cared for. Behind every caregiver is a heart that chose this work for a reason. Long-term care isn’t the end of the story. It’s just the beginning.
Hearts of Excellence
Claim This Podcastby Majestic Care
Podcast Overview
Most people think they know what a nursing home is, but they’ve never heard the voices inside. The quiet moments of compassion. The stories of resilience. The people who show up, not just because it’s their job, but because it’s their calling. Brought to you by Majestic Care, Hearts of Excellence shares what it truly means to live and work in long-term care. Through real, unscripted conversations with our care team members, leaders, and resident families, we reveal what excellence looks like in action, and, most importantly, why it matters. Behind every resident is a family who wants to know they’re cared for. Behind every caregiver is a heart that chose this work for a reason. Long-term care isn’t the end of the story. It’s just the beginning.
Language
🇺🇲
Publishing Since
9/10/2025
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Recent Episodes
July 9, 2026
From Banking to Long-Term Care: Why Purpose Beat the Perfect Career
<p><a href="https://www.linkedin.com/in/tim-huff-lnha-hfa-144659a2/">Tim Huff</a> spent a decade in banking before making an unexpected move into long-term care. Today, he oversees facility acquisitions at Majestic Care, but the person who has shaped his leadership most was never a boss or mentor. It was his grandmother, Mimi.</p><p><br>In this episode of Hearts of Excellence, host <a href="https://www.linkedin.com/in/chelseydague/">Chelsey Gheyara</a> sits down with Tim Huff, Regional Director of Operations of Acquisitions, to explore his unconventional career journey, the lessons he learned from Mimi, and how those lessons continue to influence every decision he makes.</p><p><br>If you've ever wondered what great leadership in long-term care really looks like, this episode is for you. Tim and Chelsey discuss why every resident deserves to be treated like family, what it takes to transform struggling communities into thriving ones, and why leading people starts with understanding them first.</p><p>This is a conversation about resilience, humility, and why excellence in long-term care begins with seeing every resident as someone's Mimi.</p><p><strong>In this episode:</strong></p><ul><li>Why Tim left a successful banking career for long-term care</li><li>The leadership lessons his grandmother Mimi taught him that still guide him today</li><li>Why the best leaders work alongside their teams, not above them</li><li>What every new nursing home administrator should know before leading a community</li></ul><p><strong><br>Highlights:<br>(</strong>00:00) Meet Tim Huff<br>(01:55) Leaving banking for a career in long-term care<br>(03:11) Why Tim never wanted to be known as "the leader"<br>(05:21) The lasting influence of Mimi<br>(08:09) Why every Resident is someone's Mimi<br>(09:09) Turning around Majestic Care of Columbus<br>(11:21) The moment the team knew they had succeeded<br>(14:47) The hardest part of leading through change<br>(16:03) Advice for every new nursing home administrator<br>(17:29) Inspiring care teams through empathy and trust<br>(20:03) Keeping teams engaged during difficult seasons<br>(21:18) Leading with your heart<br>(22:50) Supporting care teams through acquisitions<br>(26:03) What excellence really means<br>(27:04) A message to every CNA who wonders if their work matters</p>
June 25, 2026
What a VP of Long-Term Care Wants Every CNA to Hear
<p><a href="https://www.linkedin.com/in/jordan-vinson-7ba17b144/">Jordan Vinson</a> started as a CNA. Years later, she walked back into that same facility as its executive director. Now VP of Operations at Majestic Care, she has a message for everyone working the floor right now.</p><p>In this episode of Hearts of Excellence, host <a href="https://www.linkedin.com/in/chelseydague/">Chelsey Gheyara</a> sits down with Jordan Vinson, a VP of Operations who started her career as a CNA and eventually returned to that same facility as its executive director.</p><p><br>If you've ever wondered whether long-term care is worth staying in, this episode is for you. Jordan and Chelsey talk about the real skill set LTC demands, why the bedside moments are what get you through the hard shifts, and how a career that starts as a CNA can take you further than you ever expected.</p><p>This is a conversation about what it actually means to care for people well and why that work deserves more credit than it gets.</p><p><strong>In this episode:</strong></p><ul><li>What Jordan noticed on her very first PRN shift that made her never look back</li><li>Why long-term care is a clinical specialty, not a fallback</li><li>What she'd tell every CNA working a double right now</li><li>How she earned three degrees while raising a family and working full time</li><li>What great leadership in LTC actually looks like from the inside<p></p></li></ul><p><strong>Highlights:<br>(</strong>00:00) Meet Jordan Vinson<br>(01:24) Falling in love with skilled nursing care<br>(04:14) Challenging long-term care stereotypes<br>(05:34) Learning to see the whole person, not just the medical condition<br>(15:56) Returning as executive director to a familiar community<br>(19:14) Earning three degrees while working and raising a family<br>(23:35) First promotions and learning the importance of empowering all staff<br>(25:50) Including therapy and ancillary staff in care planning<br>(28:41) Creating culture across facilities<br>(33:33) Advice for CNAs and frontline staff: take your time and connect<br>(39:00) Why relationships and connections matter in long-term care<br>(44:24) Recognizing long-term care as a specialty and a career<br>(48:36) Making facilities feel like home for Residents<br>(49:04) Closing thoughts and resources for care and career opportunities</p>
June 11, 2026
Human-Centered HR Practices That Reduce Burnout and Improve Resident Care
<p><br>What makes healthcare leadership more than just a role?</p><p>In this episode of Hearts of Excellence, host <a href="https://www.linkedin.com/in/chelseydague/">Chelsey Gheyara</a> sits down with <a href="https://www.linkedin.com/in/sarah-schacher-leadership/">Sarah Schacher</a>, Chief Human Resources Officer at <a href="https://www.majesticcare.com/">Majestic Care</a> and <a href="https://www.linkedin.com/company/bluegrass-consulting-group/">Bluegrass Consulting Group</a>. With over 20 years in healthcare, Sarah shares her journey from supporting vulnerable populations to leading HR initiatives that empower frontline care teams.</p><p>Together, they discuss the importance of human connection in healthcare, removing barriers for care teams, fostering a culture of excellence, and supporting both staff and residents. Sarah’s experiences highlight the heart behind healthcare leadership and remind us that effective leadership is about service, empathy, and creating meaningful moments for those who provide and receive care.</p><p>This conversation offers a deep dive into leadership, people-first management, and the unique rewards of supporting care teams in long-term care.</p><p><strong>In this episode, you’ll hear:</strong></p><ul><li>How strong relationships shape healthcare culture</li><li>Strategies for supporting frontline staff and preventing burnout</li><li>Why healthcare leadership is more than policy and process<p></p></li></ul><p><strong>Highlights:<br></strong>(00:00) Meet Sarah Schacher<strong><br></strong>(02:00) Supporting vulnerable populations and finding purpose<br>(05:00) Balancing operations and direct care experiences<br>(08:00) Connecting administration with clinical teams<br>(11:00) Building a people-first culture in large organizations<br>(14:00) Intentional rounding and human connection with care teams<br>(18:00) Removing barriers to simplify staff workflows<br>(22:00) Using technology to empower care team members<br>(25:00) Navigating competing needs of staff and residents<br>(29:00) Joining Majestic Care and Bluegrass Consulting Group<br>(32:00) Serving staff with empathy and recognizing contributions<br>(36:00) Lessons on vulnerability, leadership, and accountability<br>(40:00) Defining excellence in healthcare leadership</p>
13 total episodes available
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