Heat Networks With Chirpy Heat
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Podcast Overview
<p>Welcome to Heat Networks With Chirpy Heat, where we explore the challenges and opportunities of running sustainable, reliable, and compliant heat networks in social housing. Hosted by the team at Chirpy Heat – an independent specialist supporting housing providers – this podcast offers practical, impartial guidance on compliance, performance, and governance.</p> <p>Episode features expert insights, real-world case studies, and actionable advice to help housing organisations manage risk, improve outcomes for residents, and move toward affordable, low-carbon heat. Whether you’re a housing professional, engineer, or policy enthusiast, join us as we share solutions that are realistic, deliverable, and focused on the communities they serve.</p> <p>Tune in and discover how we’re making heat networks work better – for organisations, residents, and the environment.</p>
Language
🇺🇲
Publishing Since
10/27/2025
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Recent Episodes
July 20, 2026
From “We Didn’t Know What We Didn’t Know” to Regulation Ready, with Sarah Cole, Clarion Housing Group
What does it take to get one of the UK's largest heat network portfolios ready for regulation? In this episode of Heat Networks with Chirpy Heat, we are joined by Sarah Cole, Senior Operations Manager at Clarion Housing Group, to discuss Clarion's journey from limited visibility of its heat network portfolio to building a structured, organisation-wide approach to compliance and regulation readiness. Managing 160 heat networks serving around 8,000 customers, Clarion has spent the last few years developing its understanding of heat networks, improving data quality, strengthening customer arrangements and preparing for Ofgem regulation. Sarah shares the challenges, turning points and practical lessons that have helped shape that journey. From gaining senior leadership buy-in and carrying out compliance planning, to improving frontline processes, developing heat supply agreements and learning from peers across the sector, this episode is packed with valuable insights for housing providers at every stage of their own regulation readiness journey. As Sarah puts it: "The biggest issue was that we didn't know what we didn't know." In this episode 01:00 – Sarah introduces herself, her role and Clarion's heat network portfolio02:10 – Why Clarion set up a dedicated heat metering and billing team in 202003:20 – The challenge of understanding heat network data and identifying compliance gaps04:20 – Key turning points on the journey to regulation readiness05:15 – Securing senior leadership buy-in and building organisational support06:45 – Understanding data, customer arrangements and compliance requirements07:35 – Why Clarion prioritised updating heat supply agreements early09:30 – Building a successful partnership with Chirpy Heat12:50 – Practical approaches to portfolio-wide compliance planning14:00 – Lessons learned from Energy Bill Discount Scheme registration16:30 – Regulation readiness reviews, compliance planning and data improvement17:20 – Supporting frontline teams with better heat network visibility and processes19:10 – Preparing for reporting requirements and improving data quality20:35 – Balancing compliance, efficiency, decarbonisation and budget pressures21:40 – Heat Network Efficiency Studies and using insights across the organisation24:25 – Reflecting on the progress Clarion has made since 202026:25 – Sarah's top advice for housing providers preparing for regulation 🔗 Explore further Find more information about the episode in our latest blog. Ready to start your own regulation readiness journey? Whether you're just beginning to assess your heat network portfolio or looking to strengthen your compliance plans, Chirpy Heat can help. 📧 client.relationships@chirpyheat.com📞 0203 8272 064 Subscribe to Heat Networks with Chirpy Heat for more practical guidance, expert insights and real-world experiences from housing providers navigating heat network regulation.
June 24, 2026
What it really takes to get Ofgem heat network registration right, with Chirpy Heat’s Sam Lawrenson
Ofgem heat network registration might sound like a simple compliance exercise, but as many housing providers are discovering, the reality is far more complex. In this episode of Heat Networks with Chirpy Heat, we’re joined by Sam Lawrenson to unpack what’s really involved in getting registration right. Drawing on hands-on experience supporting housing associations and local authorities, Sam shares the insights you won’t find in official guidance, covering the organisational, governance, and data challenges that can slow progress or create risk. Whether you’re just starting to think about registration or already gathering your data, this episode will help you understand where the real effort lies—and how to avoid common pitfalls. 🔍 What you’ll learn Why Ofgem registration is more than just data submission The hidden blockers that can delay progress early on What SMRI requirements mean in practice Why data confidence matters before submission How to approach registration as a structured, organisation-wide process ⏱️ Timestamps 00:00 – IntroductionOverview of the podcast and today’s focus on Ofgem registration 01:15 – What is Ofgem heat network registration?Understanding the regulatory context and requirements 03:30 – Why registration is more complex than it seemsMoving beyond the idea of a simple submission process 05:00 – Step 1: Identifying your regulatory contactWhy this role is critical—and often a blocker 07:00 – Step 2 and 3: Organisation details and SMRI declarationGovernance, senior responsibility, and “fit and proper” requirements 11:30 – Step 4: Data collection and validationWhy data gaps are common and how to approach them 14:00 – Step 5: Deadlines and timelinesWhy starting early is essential 15:30 – How Chirpy Heat can helpOverview of support services across the registration journey 21:30 – Common challenges and misconceptionsWhere housing providers typically get stuck 27:00 – Final thoughts and key takeawaysWhat to focus on next 🔗 Explore further Find more information about the episode in our latest blog. 📩 Need support? Chirpy Heat supports housing providers at every stage of Ofgem registration, from early planning through to submission. 👉 Register your interest in our Ofgem registration service to find out how we can help you get it right, first time. Or email: client.relationships@chirpyheat.com
May 19, 2026
Fair Pricing in Focus with Charlotte Witso, Head of Heat Networks Policy at Citizens Advice
In this episode of Heat Networks with Chirpy Heat, we’re joined by Charlotte Witso, Head of Heat Networks Policy at Citizens Advice, to explore one of the most important and evolving areas in the sector: fair pricing. With new consumer protection regulations now in force, this conversation is packed with practical insight for housing providers looking to ensure their tariffs, billing and communications are transparent, compliant and customer-focused. 💡 What we cover in this episode What the new heat network regulations mean for fair pricing in practice Why fairness isn’t a fixed number, but a principle of being “fair and not disproportionate” The real challenges housing providers face balancing cost recovery with rising energy prices How to improve customer trust through clear communication and transparency The importance of working with Citizens Advice to support residents effectively Why Charlotte hopes to see more prescriptive pricing rules in future Lessons from Norway, and how good heat networks can be for customers when done well 🤝 Working with Citizens Advice Charlotte highlights the critical role Citizens Advice plays as the statutory consumer advocate and encourages housing providers to actively signpost residents: “We encourage all heat network providers to signpost to our services… it’s really important to have that impartial advice.” How to signpost: Include Citizens Advice details on bills and customer communications Direct residents to support when they have billing concerns or complaints Ensure third-party billing providers also include this information 📞 Citizens Advice Consumer Helpline: 0808 223 1133 🌐 Website: http://citizensadvice.org.uk/heat-networks ⚖️ Why fair pricing matters As discussed in the episode, customers don’t need to understand every technical detail—they simply want to know: “What am I paying, and is it fair?” Failing to answer that clearly can lead to confusion, complaints and mistrust. Fair pricing, supported by clear communication, is key to building confidence in heat networks, especially as the sector grows. 🔍Correction note In this episode government targets for heat networks are discussed: The government’s aim is for heat provided by heat networks to increase from 3% to 20% by 2050. This will be a transition from 500,000 HN customers to 5 million. 📖 Related reading 👉 Read our blog: Unlocking Fair Pricing for Heat Networks If you’d like support reviewing your tariffs, improving transparency or preparing for regulation, get in touch:📩 client.relationships@chirpyheat.com
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- What is Heat Networks With Chirpy Heat?
<p>Welcome to Heat Networks With Chirpy Heat, where we explore the challenges and opportunities of running sustainable, reliable, and compliant heat networks in social housing. Hosted by the team at Chirpy Heat – an independent specialist supporting housing providers – this podcast offers practical, impartial guidance on compliance, performance, and governance.</p> <p>Episode features expert insights, real-world case studies, and actionable advice to help housing organisations manage risk, improve outcomes for residents, and move toward affordable, low-carbon heat. Whether you’re a housing professional, engineer, or policy enthusiast, join us as we share solutions that are realistic, deliverable, and focused on the communities they serve.</p> <p>Tune in and discover how we’re making heat networks work better – for organisations, residents, and the environment.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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