Thinking about the future doesn't stop when you're commuting to work or having a long walk on the weekend, right? In our podcast, Leslie invites a CX expert to talk about the future of customer experience in their respective industry. Plug in your AirPods, press play and enjoy.
The second episode of our State of the Union is all about the one thing a digital customer experience can't offer and humans can: empathy. Why is this human to human connection so important for CX? Our experts share some personal anecdotes to answer this question.
15 Apr 2020
State of the Union: Episode 1 - Acquisition & Retention
CX is sexy and we know it 😉. That’s why we sat together with four experts in customer experience for an inspiring ‘State of the Union’ panel talk. Lieven Foubert from Telenet, Isabelle Lafont from Accenture, Lennert de Jong from CitizenM and Tom De Ruyck from InSites Consulting gathered in Paris in the inspiring setting of CitizenM. Coming from different industries, they share their interesting thoughts about customer experience.
In this first episode, we discuss whether focusing on customer experience generates a shift from customer acquisition to customer retention. Are telco, media and the hospitality industry facing the same challenges when it comes to gaining and keeping clients? Find out what our experts think in this episode!
24 Jan 2020
Future Talks - Stijn Heytens
In this episode of Future Talks, Stijn Heytens of McDonald’s gives us a taste of the customer and business DNA of the burger chain. How do they ensure customer relevancy? How do they implement technology? And what will the experience of the future be like? Find out in this interview with Stijn and Leslie.
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