Thinking about the future doesn't stop when you're commuting to work or having a long walk on the weekend, right? In our podcast, Leslie invites a CX expert to talk about the future of customer experience in their respective industry. Plug in your AirPods, press play and enjoy.
Hello Customer Podcast
Claim This Podcastby Hello Customer
3 episodes
Updated Daily
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Podcast Overview
Thinking about the future doesn't stop when you're commuting to work or having a long walk on the weekend, right? In our podcast, Leslie invites a CX expert to talk about the future of customer experience in their respective industry. Plug in your AirPods, press play and enjoy.
Language
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Publishing Since
1/24/2020
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Recent Episodes
April 15, 2020
State of the Union: Episode 2 - Human Connection
<p>The second episode of our State of the Union is all about the one thing a digital customer experience can't offer and humans can: empathy. Why is this human to human connection so important for CX? Our experts share some personal anecdotes to answer this question. </p>
April 15, 2020
State of the Union: Episode 1 - Acquisition & Retention
<p>CX is sexy and we know it 😉. That’s why we sat together with four experts in customer experience for an inspiring ‘State of the Union’ panel talk. <strong>Lieven Foubert </strong>from<strong> Telenet, Isabelle Lafont </strong>from<strong> Accenture, Lennert de Jong </strong>from<strong> CitizenM </strong>and<strong> Tom De Ruyck </strong>from<strong> InSites Consulting</strong> gathered in Paris in the inspiring setting of CitizenM. Coming from different industries, they share their interesting thoughts about customer experience.</p> <p>In this first episode, we discuss whether focusing on customer experience generates a shift from <strong>customer acquisition to customer retention</strong>. Are telco, media and the hospitality industry facing the same challenges when it comes to gaining and keeping clients? Find out what our experts think in this episode! </p>
January 24, 2020
Future Talks - Stijn Heytens
<p>In this episode of Future Talks, Stijn Heytens of McDonald’s gives us a taste of the customer and business DNA of the burger chain. How do they ensure customer relevancy? How do they implement technology? And what will the experience of the future be like? Find out in this interview with Stijn and Leslie.</p>
3 total episodes available
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Frequently asked questions
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- What is Hello Customer Podcast?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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