Eat Your Own Dog Food - Episode 4- The Dark Side Of CX - Michael Bartlett
In this podcast we talk about Michael's new book which is all about 'moments that shatter' a customer experience, some of the issues that customers face, why and what to do to address them. The book is out - 22nd Feb 2022 - Amazon - go and have a look!!
#podcast #eatyourowndogfood #author #booklaunch #customerexperience
2 Feb 2022
Here To Tinpot Two - Episode 23 - Check in and Goodbye for now!
The last of the series!
Today we check in on where we are as a business, how far we've come, as we celebrate our fourth birthday, and share some of the insights on why we have decided its the right time to rebrand.
We also talk about eggs in wet hankies... and bottom pain, and Sharon's wifi plays up leaving her looking rather confused and awks. Also on YouTube etc, if you wanna see our escapades in full technicolour.
#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Tinpot
2 Feb 2022
Here To Tinpot Two - Episode 22 - CX Mini Series - 10 Foot Tall
This is the ninth of our Customer Experience (CX) podcast episodes from our 'You're CX'y and We Know It' book, which has 80 chapters about CX and leadership. We have picked 10 to delve into, in more detail and to share with you!
Today we talk about having a group Everest to go after, to unite us, to smash. How we keep every one on the journey with us and how we empower employees.
#CXinTech #CX #FacilitiesManagement #Podcast #HereToTinPotTwo #CustomerExperience #Tinpot
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