HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.
47
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality84
Social0
YouTube0
Engagement27
Podcast Overview
HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.
Language
🇺🇲
Publishing Since
1/1/1970
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47
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality84
Social0
YouTube0
Engagement27
8
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11
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excellent
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Recent Episodes
August 4, 2026
HFS GCC Advantage | From cost center to strategic leader: The future of GCCs in travel
<p>Join us as Mani Ganesan, SVP and head of APAC engineering at Amadeus Labs India, shares how the India Center evolved from a cost center to a strategic hub driving product innovation, revenue, and global leadership in travel technology. Discovers how Amadeus leverages AI, builds global roles, and creates a unique employer brand in India to support the future of travel tech. </p><p>What you'll hear:</p><ul><li>How Amadeus India evolved from a cost-focused operation into a global excellence hub</li><li>How the team uses thought leadership, campus engagement, and brand building to attract top engineering talent</li><li>Why AI fluency is becoming central to the future of travel technology and engineering in India</li><li>How global roles are being built from India to support bi-directional leadership</li><li>What it takes to manage complex, high-volume travel platforms processing over 100,000 transactions per second</li><li>Why the Indian travel ecosystem creates unique opportunities for localized innovation and scale </li></ul><p>Key takeaways:</p><ul><li>Why moving beyond cost-center thinking is essential for GCCs that want to create real business impact</li><li>How employer brand and campus presence help build a stronger talent pipeline in competitive markets</li><li>Why AI fluency is not just a technical skill, but a strategic capability for future-ready engineering teams</li><li>How GCCs can create global leadership roles from India instead of only supporting headquarters</li><li>Why a deep understanding of local market behavior can unlock better product design and innovation</li><li>What separates a strong delivery center from a true global product and revenue engine</li><li>Why the future of GCCs depends on combining operational excellence with strategic ownership </li></ul><p>To know more about HFS on Global Capability Centers (GCCs), visit us here: <a href="https://www.hfsresearch.com/global-capability-centers-gccs/ " target="_blank" rel="noopener noreferer">https://www.hfsresearch.com/global-capability-centers-gccs/ </a></p><p>We recently launched our GCC Pulse Report, "Ownership is the next imperative for India's GCCs to become generative enterprises." Read more: <a href="https://www.hfsresearch.com/research/indias-gcc-pulse-index/" target="_blank" rel="noopener noreferer">https://www.hfsresearch.com/research/indias-gcc-pulse-index/</a></p>
July 28, 2026
Unfiltered Stories | Intelligence-led compliance with EY's Tom Scazzafavo
<p>In this episode of HFS Unfiltered Stories, Divya Iyer, Practice Leader at HFS Research, is joined by Tom Scazzafavo, Global Financial Crime Managed Services Leader, EY, for a candid look at why financial crime compliance keeps failing to deliver, and how AI is changing the equation. The conversation follows EY's recognition as a Horizon 3 Market Leader in the HFS Horizons Financial Crime Compliance Services 2026 report. </p><p>Tom's diagnosis is pointed: institutions have poured money into compliance for over a decade, yet enforcement actions haven’t fallen, because the investment was incremental rather than transformational. Firms layered new tech on fragmented processes, legacy systems, and inconsistent data, so spending rose while the operating model never changed. He traces it to three root causes: data trapped in silos, inefficient manual processes, and incentives that reward throughput over real risk reduction. </p><p>Tom is clear-eyed about AI's reality, too, separating where it genuinely works today (alert reduction, entity resolution, and network analytics, and generative AI that speeds investigations) from where ambition outruns reality (fully autonomous decisioning and scaling across jurisdictions). His verdict: AI is powerful, but it's no silver bullet, and humans stay in the loop for a while yet. He shares EY's “AI trust and governance” approach, treating each agent like a customer in a KYC process, and closes with a sharp look ahead: criminals adopting AI as fast as institutions through synthetic identities and deepfakes, the rise of real-time payments and digital assets, and widening cross-border regulatory divergence. The through-line: financial crime is becoming faster and more networked, and the winners will be those who move to real-time, intelligence-led compliance.</p><p>Learn more about the 2026 HFS Horizons: Financial Crime Compliance (FCC) in Financial Services - covering 15 providers: <a href="https://www.hfsresearch.com/research/hfs-horizons-financial-crime-compliance-fcc-in-financial-services-2026/" target="_blank" rel="noopener noreferer">https://www.hfsresearch.com/research/hfs-horizons-financial-crime-compliance-fcc-in-financial-services-2026/</a></p>
July 27, 2026
Unfiltered Stories | Everforth - Quinnox: Bringing Services-as-Software to life
Saurabh Gupta, President of HFS Research, interviews Amit Nagar, CEO of Everforth Quinnox, and Shiv Iyer, President of Everforth, discussing how services-as-software transforms IT delivery through AI and outcome-based models.
341 total episodes available with 36 transcripts
Recent guests on HFS PODCASTS
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Amit Nagar
Guest
Shiv Iyer
Guest
Ramesh Gopalan
Guest
Steve Rudderham
Guest
Mohit Bhatia
Guest
Shveta Arora
Guest
Pandiya Kumar Rajamony
Guest
Rory Fidler
Guest
Sorabh Singhal
Guest
Arvind Vaishnav
Guest
Aparna Rao
Guest
Arindam Mukherjee
Guest
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Frequently asked questions
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- What is HFS PODCASTS?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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