Welcome to Higher Learning - By Outposter , the podcast where we delve into the world of BPO services and explore how businesses can thrive with the right offshore partners. This podcast aims to inform and educate businesses to equip them with the understanding and knowledge to hire offshore.
Hire Learning with Outposter
Claim This Podcastby Chris Titley
9 episodes
Updated Weekly
Accepts GuestsHas SponsorsLocation 🇬🇧
Podcast Overview
Welcome to Higher Learning - By Outposter , the podcast where we delve into the world of BPO services and explore how businesses can thrive with the right offshore partners. This podcast aims to inform and educate businesses to equip them with the understanding and knowledge to hire offshore.
Language
🇺🇲
Publishing Since
7/11/2024
1 verified contact email on file for Hire Learning with Outposter
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Recent Episodes
November 5, 2024
Episode 9 - Ben Pullen and Chris Titley
<p>This interview discussed Outposter, a company that positions itself as 'BPO evolved' with a focus on full-time employment, managed services, and work-from-home flexibility. </p><p>Ben Pullen, the founder of Outposter, explained the company's approach and its evolution in the Business Process Outsourcing (BPO) industry. </p><p>Key topics included the company's managed service model, which provides product experts for continual training, the importance of company culture, full-time employment benefits, and work-from-home flexibility. </p><p>Ben emphasised Outposter's commitment to providing stability for employees while offering on-demand work for clients. The discussion also covered Outposter's expansion into North America, the challenges and opportunities in the Philippines, data security measures, compliance with local labor laws, and the integration of AI in their processes. </p><p>Ben highlighted the company's ISO 27001 certification for data security and their use of proprietary software called KapOne for recruitment and management. The interview concluded with Ben's vision for Outposter's future, including geographical expansion and diversification of talent sources beyond the Philippines and India.</p>
September 11, 2024
Episode 8 - Ben Pullen - What questions should a company ask about their BPO Provider?
<p>This podcast episode discusses important considerations for clients when engaging with business process outsourcing (BPO) services like Outposter. Key topics covered include data security protocols, IT infrastructure management, legal employment status of staff, and the benefits of offering full-time employment. The founder of Outposter, Ben Pullen, emphasises the importance of thoroughly vetting potential BPO providers on these aspects to ensure a secure and productive working relationship. He also highlights Outposter's approach to hiring staff across the Philippines as full-time employees with comprehensive benefits, rather than contractors, to attract top talent.</p>
September 1, 2024
Episode 7 - Vince Dickson, Founder and Director of ZigZag Global
<p>This podcast episode features an interview with Vince Dickson, the founder and director of ZigZag Global, a company that provides offshore staffing solutions in the Philippines. </p><p>Vince discusses the origins of ZigZag Global, starting as the back-end of his advertising agency in Australia and eventually expanding to establish a presence in Manila. </p><p>He highlights the company's state-of-the-art office facilities in Manila, designed to provide a comfortable and conducive work environment for their staff. </p><p>Vince emphasises the strong talent pool and proficiency in English among Filipinos, making the Philippines an ideal destination for outsourcing and offshoring services. </p><p>He also shares insights into the cultural similarities between Australia and the Philippines, which contribute to successful business relationships. Throughout the interview, Vince provides advice for businesses considering hiring offshore staff, emphasising the importance of starting small, providing proper training and growth opportunities, and establishing a strong partnership with the offshore team. </p><p>He also discusses the complementary relationship between ZigZag Global and Outposter, a company founded by Ben Pullen, who is also a shareholder in ZigZag Global.</p>
9 total episodes available
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Frequently asked questions
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- What is Hire Learning with Outposter?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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