Home Service Headquarters

About Home Service Headquarters

Looking for the best tips, tricks, and how-to’s for successful home service business owners? Whether you’ve been running your business for decades or trying to sum up the courage to quit your 9 to 5 job, Home Service Headquarters has you covered. Each episode, we’ll interview a new industry pro to break down how they’ve found success. Listen in for tips from how to get your first customer and generate more 5-star reviews, to growing your business to 6 figures, 7 figures, and beyond.

Publisher

Jack Schnettler

Category

business

Language

en

Explicit

No

First episode

6 Dec 2024

Latest episode

6 Oct 2026

Latest episodes

28 episodes in the feed.

1. 

   6 Oct 2026

   EP. 28 | Marketing, Pricing & Growth Lessons From Max Hicks of Reliant Plumbing

   In Episode 28 of Home Service Headquarters, Jack Schnettlercontinues his conversation with Max Hicks, owner of Reliant Plumbing, to dig into the marketing, technology, and business decisions behind a growing plumbing company. Max talks about how Reliant's marketing has evolved from a$500 monthly Google budget to a much larger operation, how the company uses analytics to measure marketing performance, and his early experiences with advertising through emerging AI platforms. The conversation also covers the importance of communication between the field and office, changing customer expectations, pricing, commercial plumbing, and why Max believes businesses should prove a process works before expanding it. In This Episode How Reliant Plumbing's marketing has evolved over 12 years Using analytics to determine which campaigns actually generate a return Exploring new advertising opportunities through AI platforms Why field-to-office communication is critical for services businesses How customer expectations have changed with modern technology Why pricing can make or break a plumbing company What to consider before expanding into a new market Why custom trust is especially important in plumbing Max's advice on investing for ROI instead of ego The equipment and technology investments that can actually make a business money Communication Is the Connection For Max, one of the biggest challenges in any servicesbusiness is connecting the field and the office. Reliant uses its CRM on both sides of the operation so information can flow through the company and support better business decisions. Max also believes owners need to stay connected to their teams. Even today, he'll get in a truck, work alongside his technicians, and show up when the business is dealing with difficult situations. Growth Requires More Than Adding Locations Max's approach to expansion is straightforward: make surethe business works before trying to duplicate it. That means having the right people, profitable processes, and a model that can be repeated successfully. As Max puts it, don't do anything before it works. Listen to Episode 28 Hear the full conversation with Max Hicks of ReliantPlumbing on Episode 28 of Home Service Headquarters for more lessons on marketing, operations, pricing, and building a sustainable home service business. 👉 Don’t forget to subscribe and turn on notifications to catch our weekly episodes! Connect with Max Hicks 🌐 Website: https://reliantplumbing.com/ (https://reliantplumbing.com/) 📘 Facebook: https://www.facebook.com/ReliantPlumbingTx (https://www.facebook.com/ReliantPlumbingTx) 📸 Instagram: https://www.instagram.com/reliant_plumbing_tx/ (https://www.instagram.com/reliant_plumbing_tx/) 🎵 TikTok: https://www.tiktok.com/discover/reliant-plumbing-tx (https://www.tiktok.com/discover/reliant-plumbing-tx) 📺 YouTube: http://www.youtube.com/@reliantplumbing (http://www.youtube.com/@reliantplumbing) Home Service Headquarters Real conversations with home services pros and business owners. Learn how they built their businesses, overcame challenges, and found success, one job at a time. 📺 YouTube: https://www.youtube.com/@HomeServiceHeadquarters (https://www.youtube.com/@HomeServiceHeadquarters) 🎵 TikTok: https://www.tiktok.com/@homeserviceheadquarters (https://www.tiktok.com/@homeserviceheadquarters) 📸 Instagram: https://www.instagram.com/homeserviceheadquarters/ (https://www.instagram.com/homeserviceheadquarters/) 📘 Facebook: https://www.facebook.com/HomeServiceHeadquarters (https://www.facebook.com/HomeServiceHeadquarters) 🌐 Website: https://homeserviceheadquarters.com (https://homeserviceheadquarters.com/) Home Service Headquarters is sponsored by Project 2Payment, helping home services businesses handle scheduling, estimates, invoicing, payments, and customer management from one platform. https://project2payment.com/ (https://project2payment.com/)

2. 

   8 Sept 2026

   Ep. 27 | How Max Hicks Built a $26 Million Plumbing Company

   In Episode 27 of Home Service Headquarters, Jack Schnettler sits down with Max Hicks, owner and founder of Reliant Plumbing, to talk about his journey from starting in the plumbing trade at 16 to building a multi-location plumbing company across Texas. Max shares how getting laid off pushed him to start Reliant,what those first days looked like, and how the company grew from a single truck into a business with approximately 60 vehicles, 80–85 employees, and $26 million in revenue across its locations. In This Episode How Max got started in plumbing at 16 Why getting laid off led him to start his own business How Craigslist, Google, and simple marketing helped launch Reliant Plumbing The turning point that took Reliant Plumbing from about 10 trucks to nearly 30 What rapid growth taught Max about management and processes Why communication and consistency are critical for retaining employees How developing employees helped Reliant Plumbing expand into new markets Why Max is focused on strengthening the business before its next major growth phase Reliant Plumbing's plans to expand into Houston From One Truck to Multiple Locations Max didn't start Reliant with a large team or a complicatedplan. He focused on getting customers, doing good work, and building the business one step at a time. As Reliant grew, Max learned that bigger doesn't always meaneasier. Rapid growth exposed weaknesses in management, training, compensation, and processes — and forced him to build the structure needed to support the company. The Importance of Communication A major theme throughout the conversation is communication. Max believes employees need consistency, reliable pay, and the ability to get support from the office when they need it. As the company grew, he also learned the importance ofaddressing problems instead of ignoring them and putting the right people in the right management roles. What's Next for Reliant? After years of significant growth, Max is using 2026 to strengthen and restructure the business before its next expansion. Houston is the next major target, with plans to enter the market in 2027. For Max, sustainable growth means making sure the people,management, and processes are ready before taking the next step. Connect with Max Hicks 🌐 Website: https://reliantplumbing.com/ (https://reliantplumbing.com/) 📘 Facebook: https://www.facebook.com/ReliantPlumbingTx (https://www.facebook.com/ReliantPlumbingTx) 📸 Instagram: https://www.instagram.com/reliant_plumbing_tx/ (https://www.instagram.com/reliant_plumbing_tx/) 🎵 TikTok: https://www.tiktok.com/discover/reliant-plumbing-tx (https://www.tiktok.com/discover/reliant-plumbing-tx) 📺 YouTube: http://www.youtube.com/@reliantplumbing (http://www.youtube.com/@reliantplumbing) Home Service Headquarters Real conversations with home services pros and business owners. Learn how they built their businesses, overcome challenges, and found success, one job at a time. 📺 YouTube: https://www.youtube.com/@HomeServiceHeadquarters (https://www.youtube.com/@HomeServiceHeadquarters) 🎵 TikTok: https://www.tiktok.com/@homeserviceheadquarters (https://www.tiktok.com/@homeserviceheadquarters) 📸 Instagram: https://www.instagram.com/homeserviceheadquarters/ (https://www.instagram.com/homeserviceheadquarters/) 📘 Facebook: https://www.facebook.com/HomeServiceHeadquarters (https://www.facebook.com/HomeServiceHeadquarters) 🌐 Website: https://homeserviceheadquarters.com (https://homeserviceheadquarters.com/) 👉 Don’t forget to subscribe and turn on notifications to catch our weekly episodes! Home Service Headquarters is sponsored by Project 2 Payment, helping home service businesses manage CRM, scheduling, estimates, invoicing, payments, and customer management from one platform. https://project2payment.com/ (https://project2payment.com/)

3. 

   11 Aug 2026

   EP 26 | How to Scale a Home Service Business with Victor Rancour Part 2

   What separates a good home service business from one that dominates its market? In this episode of Home Service Headquarters, host Jack welcomes Victor Rancour, CEO of Rocket Group and co-founder of Profit Rocket, for an in-depth conversation about what it really takes to build, grow, and scale a successful home service company. Victor shares lessons from growing an HVAC company into amultimillion-dollar business, why speed wins customers, how the right CRM transforms operations, what great sales training actually looks like, and why culture — not compensation alone — is the biggest competitive advantage. Whether you're just starting your business or managing multiple locations, this episode is packed with practical advice you can implement immediately. In This Episode Victor's journey from technician to multimillion-dollar business owner Why urgency wins more customers than price How to recover the 40% of revenue many contractors leave behind Why the pen-and-paper approach is costing contractors money Creating an educational sales process instead of a pushy sales culture Building customer trust through options and transparency How Rocket Group motivates and develops high-performing teams Onboarding strategies that attract and retain A-players Victor's advice for taking action and avoidinganalysis paralysis Connect with Victor Rancour, Rocket Group, and Profit Rocket Rocket Group Website (https://rocketgroupholdings.com/#section-bCN-zLLaWS) Profit Rocket Website (https://callprofitrocket.com/) Brick by Brick by Victor Rancour: direct purchase link  (https://go.callprofitrocket.com/product-details/product/69c5778b3572576513833d8a) Amazon  (https://a.co/d/0dHug7Wx) LinkedIn Profile: Victor Rancour (https://www.linkedin.com/in/victor-rancour-51605a48/) Facebook Profile: @VictorRancour (https://www.facebook.com/victor.rancour/) Instagram Profile: @Victor_Rancour (https://www.instagram.com/victor_rancour/) YouTube Channel: @VictorRancour (https://www.youtube.com/@VictorRancour) Connect with Home Service Headquarters Website: https://homeserviceheadquarters.com/ (https://homeserviceheadquarters.com/) YouTube Channel: @HomeServiceHeadquarters   (https://www.youtube.com/@HomeServiceHeadquarters) TikTok: @homeserviceheadquarters (https://www.tiktok.com/@homeserviceheadquarters) Instagram: @homeserviceheadquarters (https://www.instagram.com/homeserviceheadquarters/) Facebook: @HomeServiceHeadquarters  (https://www.facebook.com/HomeServiceHeadquarters) Home Service Headquarters brings you real conversations with home services pros and business owners. Learn how they built their businesses, overcame challenges, and found success — one job at a time. Don’t forget to subscribe and turn on notifications to catch our monthly episodes! Episode Sponsor This episode of Home Service Headquarters is proudly sponsored by Project 2 Payment. Project 2 Payment helps home services businesses simplify operations with one easy-to-use platform for CRM, scheduling, estimates, invoicing, payments, and customer management. Whether you're just starting your business or scaling to the next level, Project 2 Payment gives contractors the tools they need to improve cash flow and operate more efficiently. Learn more at Project2Payment.com (https://project2payment.com/).

Who has been a guest on Home Service Headquarters

Names identified in recent episode analyses. Showing up to five guests.

• Teddy Slack
• Jason Call
• Allen Lee
• Andy Bergmann
• Doug Rucker

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

33,228

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

2 ratings

Spotify

5.0 / 5

3 ratings

Podcast Authority Score: 52 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

45

Social presence

90

YouTube

72

Engagement

32

Contact Home Service Headquarters

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.