A podcast where hosts become the guests! On this podcast, we celebrate the unsung heroes of hospitality who go above and beyond to deliver unforgettable guest experiences and exceptional customer service. Not all heroes wear capes -- some wear aprons, suits, or ties. From hoteliers and restaurateurs to chefs, executives, and guest experience experts, we chat with the professionals who work behind the scenes while we play, showcasing their leadership across the hospitality industry. Whether you’re a “host with the most” who values attention to detail and top-notch service, or just love food, travel, and great conversations, then be our guest and subscribe now!
Hospitality Heroes
Claim This Podcastby zev87
10 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
Podcast Overview
A podcast where hosts become the guests! On this podcast, we celebrate the unsung heroes of hospitality who go above and beyond to deliver unforgettable guest experiences and exceptional customer service. Not all heroes wear capes -- some wear aprons, suits, or ties. From hoteliers and restaurateurs to chefs, executives, and guest experience experts, we chat with the professionals who work behind the scenes while we play, showcasing their leadership across the hospitality industry. Whether you’re a “host with the most” who values attention to detail and top-notch service, or just love food, travel, and great conversations, then be our guest and subscribe now!
Language
🇺🇲
Publishing Since
6/20/2025
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Recent Episodes
November 3, 2025
Tommy Bahama CEO on Creating a Global Brand and an Amazing Guest Experience
Watch on YouTube: https://youtu.be/SW96n39_Ong My guest, Doug Wood, is the visionary CEO of Tommy Bahama — the iconic lifestyle brand known around the world for its island-inspired fashion, restaurants, and, most recently, resorts. Under Doug’s leadership, Tommy Bahama has grown to over 160 stores globally, including 16 restaurant & bar locations, and in November 2023, launched the Tommy Bahama Miramonte Resort & Spa in Indian Wells, California. Doug joined the company in 2001 and has been instrumental in transforming it from a wholesale-centric business into a thriving direct-to-consumer brand that spans retail, dining, e-commerce, and licensing — all unified under one cohesive vision. In our conversation, Doug shares his insights on leadership, brand-building, guest experience, and long-term growth, and offers a behind-the-scenes look at how Tommy Bahama continues to evolve while staying true to its laid-back spirit. This interview originally appeared on my other show, Zee Marketing Podcast, available on YouTube, Spotify, Apple, and all major podcast platforms. After this episode, go check out Zee Marketing Podcast! Learn More: https://www.tommybahama.com/ https://www.tommybahamamiramonte.com/
September 17, 2025
Restaurant Loyalty Programs that Tap into Buyer Psychology
Jeff Weaver is the founder of Quick Results Marketing, which offers a whole suite of low-cost, easy-to-use tech solutions, such as point systems, that help restaurants and coffee shops implement loyalty programs and generate higher profits and increase the lifetime value of their customers. Each of his solutions makes joining a loyalty program simple and easy. Demonstrating a keen understanding of buyer psychology, these solutions encourage repeat orders and referrals without creating any inconvenience for either customers or staff. We explore several of the specific solutions Jeff offers in the conversation. All of his solutions can be utilized on their own or easily integrated into an existing POS such as Toast or Clover, and most cost restaurants only $50/month. Watch this episode on YouTube: https://youtu.be/N9gS2sjLz4I Connect with Jeff Weaver: https://www.linkedin.com/in/jeffweaverqrm/ Learn more: https://myquickresults.com/
September 10, 2025
Simplifying Business Travel with Ardor Trip
In this episode, our hero is Brian Hellgeth, Head of Sales (North America) at Ardor Technologies. Business travel can be difficult. Last-minute schedule changes, new cities to visit, clients to support, etc. Wouldn't it be great for your travel partner to support you? Ardor Trip is a next-generation all-in-one business travel and expense management platform focused on business-to-business and agency travel solutions, helping business travelers save money and get their time back so they can focus on their clients. You can also use the Ardor platform to book personal travel during your time off. Ardor believes you deserve the same discounts your company enjoys! Watch this episode on YouTube: https://youtu.be/kg4cTr0JbAk Learn more about Ardor here: https://www.ardortrip.com/ Connect with Brian Hellgeth: / bhellgeth2045
10 total episodes available
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Frequently asked questions
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- What is Hospitality Heroes?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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