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Hospitality Mavericks Podcast Show

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by Michael Tingsager

5.0(18 reviews)
384 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇬🇧
67

Podcast Authority

Beta
GoodBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality67
Social0
YouTube76
Engagement90
Learn more

Podcast Overview

We wanted to show there was another way to build and lead businesses. So Hospitality Mavericks was born. We wanted to gather together the world’s Mavericks who do things differently from the norm. They are leaders from all walks of life who have shown and proven that there is a better way forward without cashing out on their values; ripping off their people, community and planet. That was over ten years ago. Since then we've worked with and interviewed more than 200 leaders, thinkers and experts on the best way to build a business that makes a positive impact on all stakeholders. We are the home to impactful leaders that KNOW and DO things in a better way. A network for those seeking a different path. So don’t just be like the others! Dare to Be Different ✊ This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Language

🇺🇲

Publishing Since

3/6/2018

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67

Podcast Authority

Beta
GoodBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality67
Social0
YouTube76
Engagement90
Learn more
7
Excellent Areas
2
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10
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excellent
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Every 8 days
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3.0/5

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Recent Episodes

Episode thumbnail for #327 Yazz Abdulla CEO at Urban Hospitality - Discipline Over Emotion

July 9, 2026

#327 Yazz Abdulla CEO at Urban Hospitality - Discipline Over Emotion

<p>In this episdode, Michael welcomes his longtime friend Yazz Abdulla, previously a guest during the pandemic to discuss food delivery and dark kitchens.</p><p>They reflect on Copenhagen Street Food’s grassroots style, then focus on founder-led hospitality businesses: founders often stay emotionally attached, operate like self-employed workers, lack systems (ops, HR, marketing, supply chain), misunderstand cashflow, and fail to plan an exit; Yazz advises emotional detachment, self-leadership, discipline, rituals, and valuing time and peace over status.</p><p>They discuss the “lost art of hospitality,” arguing technology and transactional service have eroded human connection, while Gen Z is highly influential and brands like Blank Street succeed by designing for Gen Z.</p><p>AI is seen as useful for optimization but unable to replace the human element. They compare struggling UK hospitality—blaming poor adaptation and leadership—against UAE hospitality, where conflict briefly crushed tourism but decisive government support enabled recovery.</p><p><strong>Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show.</strong></p><p>Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI.</p><p>For Mavericks listeners, there's a special offer running until July 30th: <strong>60% off on Ultimate and Professional </strong>yearly and bi-yearly plans with the code <strong>MAVERICKS60</strong>. </p><p><strong>Learn more at<a href="https://monotree.com" rel="noopener noreferrer" target="_blank"> </a></strong><u><a href="https://lodgify.com/" rel="noopener noreferrer" target="_blank">https://lodgify.com/</a></u></p><p>Connect with Yazz:</p><p><a href="https://www.linkedin.com/in/yazz-abdulla/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/yazz-abdulla/</a></p><p><a href="https://www.linkedin.com/company/urban-hospitality-group-ltd/posts/?feedView=all" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/company/urban-hospitality-group-ltd/posts/?feedView=all</a></p><p>Previous episode with Yazz</p><p><a href="https://www.hospitalitymavericks.com/coming-back-stronger-episode-5-with-yazz-abdulla-ceo-and-founder-of-urban-hospitality/" rel="noopener noreferrer" target="_blank">https://www.hospitalitymavericks.com/coming-back-stronger-episode-5-with-yazz-abdulla-ceo-and-founder-of-urban-hospitality/</a></p><p><strong>Connect with the podcast</strong></p><p><a href="https://colossal-designer-2784.ck.page/40ada1483a" rel="noopener noreferrer" target="_blank">Join the Hospitality Mavericks newsletter</a></p><p>Tune in via your favourite podcast platform - <a href="https://hospitality-mavericks.captivate.fm/listen" rel="noopener noreferrer" target="_blank">here </a></p><p>More episodes for you to check out <a href="https://www.hospitalitymavericks.com/" rel="noopener noreferrer" target="_blank">here</a> </p><br/><br/>This podcast uses the following third-party services for analysis: <br/><br/>Podcorn - https://podcorn.com/privacy

Episode thumbnail for #326 Tom James Managing Director at Bill's - Putting Guest Happiness at the Center

June 25, 2026

#326 Tom James Managing Director at Bill's - Putting Guest Happiness at the Center

<p>Michael welcomes Tom James, to discuss winning in a hyper-competitive hospitality market through counterintuitive strategy and team buy-in.</p><p>Tom shares his 30-year hospitality journey, joining Bill’s five years ago as operations director before becoming managing director, and describes the shift from an ops-only lens to leading cross-functionally with a two-year plan.</p><p>Bill’s distilled 257 actions into one message—“everyone leaves happy”—and made guest satisfaction the core KPI, built from reviews, surveys, and mystery diners, tying incentives to guest metrics rather than financial ones.</p><p>He explains how visibility, consistent recognition, and culture drove adoption, alongside behind-the-scenes improvements to systems, booking, website, SEO, and cost controls. The turnaround included difficult restructuring and site closures, followed by renewed energy, cover growth, and a strong Christmas.</p><p>They discuss change management, process discipline (why/who/what/how/when), technology and AI’s potential, and Tom’s leadership takeaways: headspace, networking, and investing in team growth.</p><p>Connect with Tom:</p><p><a href="https://www.linkedin.com/in/tom-james-5388b256/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/tom-james-5388b256/</a></p><p><a href="https://bills-website.co.uk/" rel="noopener noreferrer" target="_blank">https://bills-website.co.uk/</a></p><p>Eps 23 Bill Collison - Founder of Bill’s</p><p><a href="https://www.hospitalitymavericks.com/videos/23-the-bills-story-with-bill-collison/" rel="noopener noreferrer" target="_blank">https://www.hospitalitymavericks.com/videos/23-the-bills-story-with-bill-collison/</a></p><p><strong>Connect with the podcast</strong></p><p><a href="https://colossal-designer-2784.ck.page/40ada1483a" rel="noopener noreferrer" target="_blank">Join the Hospitality Mavericks newsletter</a></p><p>Tune in via your favourite podcast platform - <a href="https://hospitality-mavericks.captivate.fm/listen" rel="noopener noreferrer" target="_blank">here </a></p><p>More episodes for you to check out <a href="https://www.hospitalitymavericks.com/" rel="noopener noreferrer" target="_blank">here</a> </p><p>A big thank you to our episode sponsor Monotree.</p><p>They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.</p><p>Head to their <a href="https://monotree.dk/" rel="noopener noreferrer" target="_blank">website</a> to sign up.</p><br/><br/>This podcast uses the following third-party services for analysis: <br/><br/>Podcorn - https://podcorn.com/privacy

Episode thumbnail for #325 Stephen Logue Consultant at Hospitality Blueprints - Why Cleanliness and Service Can Beat Food

June 11, 2026

#325 Stephen Logue Consultant at Hospitality Blueprints - Why Cleanliness and Service Can Beat Food

<p>Michael interviews Stephen Logue, an economist and former FMCG marketer who became marketing director at Berni Inns, founded a research-led consultancy, and later owned restaurants.</p><p>Logue explains how market research identified five consistent drivers of restaurant success—cleanliness, service, atmosphere, food quality, and value for money—and how redesigning and standardizing Berni Inns (including work with Conran) lifted sales and won a Catey.</p><p>He argues hospitality underinvests in service, emphasizing “hire character, train skills,” building staff confidence and self-belief, and using tools like mystery visits and customer research.</p><p>He shares “runners and riders” concept testing, a successful Greek concept at Meadowhall, lessons from Wetherspoon’s standards and value focus, and the financial importance of repeat customers. Logue now supports independents via pro bono work and promotes simple cost control, menu margin analysis, and clear service promises.</p><p>Connect with Stephen Logue:</p><p><a href="https://www.linkedin.com/in/stephen-logue-47227757/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stephen-logue-47227757/</a></p><p><a href="https://www.hospitalityblueprints.com/" rel="noopener noreferrer" target="_blank">https://www.hospitalityblueprints.com/</a></p><p><a href="https://youtu.be/2_E_EBbdXpU?si=_0cECaQouijt_8LS" rel="noopener noreferrer" target="_blank">https://youtu.be/2_E_EBbdXpU?si=_0cECaQouijt_8LS</a></p><p><a href="https://www.hospitalityblueprints.com/masterclass-videos" rel="noopener noreferrer" target="_blank">https://www.hospitalityblueprints.com/masterclass-videos</a></p><p>Book:</p><p><a href="https://www.amazon.co.uk/Magic-Malls-Incredible-Customer-Service/dp/1910090638/ref=sr_1_3?crid=GEM2XLEJMP0P&amp;dib=eyJ2IjoiMSJ9.lw06nq8ML3KTk_rhrQVeIK8X9HSz5KW3t9INoXg7iSTGjHj071QN20LucGBJIEps.bEQQL7nAGqgyohrPiRxbrwgf3N_jm-_O3tqE8QOnVBw&amp;dib_tag=se&amp;keywords=Stephen+Logue&amp;qid=1780948637&amp;sprefix=stephen+logue%2Caps%2C232&amp;sr=8-3" rel="noopener noreferrer" target="_blank">https://www.amazon.co.uk/Magic-Malls-Incredible-Customer-Service/dp/1910090638/ref=sr_1_3?crid=GEM2XLEJMP0P&amp;dib=eyJ2IjoiMSJ9.lw06nq8ML3KTk_rhrQVeIK8X9HSz5KW3t9INoXg7iSTGjHj071QN20LucGBJIEps.bEQQL7nAGqgyohrPiRxbrwgf3N_jm-_O3tqE8QOnVBw&amp;dib_tag=se&amp;keywords=Stephen+Logue&amp;qid=1780948637&amp;sprefix=stephen+logue%2Caps%2C232&amp;sr=8-3</a></p><p><strong>Connect with the podcast</strong></p><p><a href="https://colossal-designer-2784.ck.page/40ada1483a" rel="noopener noreferrer" target="_blank">Join the Hospitality Mavericks newsletter</a></p><p>Tune in via your favourite podcast platform - <a href="https://hospitality-mavericks.captivate.fm/listen" rel="noopener noreferrer" target="_blank">here </a></p><p>More episodes for you to check out <a href="https://www.hospitalitymavericks.com/" rel="noopener noreferrer" target="_blank">here</a> </p><p>A big thank you to our episode sponsor Monotree.</p><p>They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.</p><p>Head to their <a href="https://monotree.dk/" rel="noopener noreferrer" target="_blank">website</a> to sign up.</p><br/><br/>This podcast uses the following third-party services for analysis: <br/><br/>Podcorn - https://podcorn.com/privacy

384 total episodes available

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Frequently asked questions

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What is Hospitality Mavericks Podcast Show?

We wanted to show there was another way to build and lead businesses.

So Hospitality Mavericks was born.

We wanted to gather together the world’s Mavericks who do things differently from the norm.

They are leaders from all walks of life who have shown and proven that there is a better way forward without cashing out on their values; ripping off their people, community and planet.

That was over ten years ago. Since then we've worked with and interviewed more than 200 leaders, thinkers and experts on the best way to build a business that makes a positive impact on all stakeholders.

We are the home to impactful leaders that KNOW and DO things in a better way.

A network for those seeking a different path.

So don’t just be like the others!

Dare to Be Different ✊

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

No, this podcast does not typically feature guests.

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