Welcome to Hospitality Strategy Lab (https://hospitalitystrategylab.com), the podcast where science meets service. Join host Jason Littrell (https://jlittrell.com) as he dives into the cutting-edge world of hospitality covering industry pioneers, tech innovators, and behavioral economics.
Each episode explores how AI, automation and data-driven strategies can enhance guest experiences and drive repeat business. From practical tips to big-picture insights, we’re here to give you the strategies you need to stay ahead in this ever-evolving industry.
Whether you’re a bar owner, restaurant manager, or hospitality operator, this podcast is your playbook for creating habit-forming guest experiences and sustainable growth.
Tune in and change the way you think about hospitality.
Templates, Tools, and Training: https://hospitalitystrategylab.com (https://hospitalitystrategylab.com)
Ready to get to the next level? Head to https://jlittrell.com (https://jlittrell.com)
Ashley explores the difference between outsourcing your judgment to AI and using it to pressure-test your thinking, with a practical framework for hospitality operators.
31 Mar 2026
The Quiet Exit
Ashley breaks down why the best people in hospitality leave without warning, and what operators can do to stop losing the people they need most.
https://hospitalitystrategylab.com
27 Mar 2026
NYC Hospitality Law: HR, Paperwork & Growth Strategies with David Helbraun
Jason Littrell sits down with David Helbraun, a hospitality law expert, to break down the legal challenges that restaurant owners face in NYC and beyond. From HR and employee handbooks to leases, ADA compliance, and AI-driven operations, this episode gives practical advice to help restaurants grow while staying compliant and efficient.
Key Topics:
Common legal issues in the restaurant and hospitality industry
Ensuring ADA compliance and avoiding lawsuits
The importance of employee handbooks and clear HR policies
Engaging younger workers who know their rights
Using AI to improve efficiency and compete with larger hospitality groups
Navigating delivery apps and building direct customer relationships
Planning for restaurant expansion and long-term growth
Timestamps:
00:00 – Introduction to Hospitality Law and Strategy
01:09 – Common Legal Issues in the Hospitality Industry
04:18 – Understanding ADA Compliance and Lawsuits
07:14 – Starting a Hospitality Business: Key Considerations
09:55 – The Importance of Employee Handbooks
11:50 – Engagement of New Generation Workers
12:11 – Leveraging AI in Hospitality
15:02 – The Future of Delivery Apps and Customer Acquisition
24:09 – Expansion and Growth in the Hospitality Sector
About David Helbraun (linkedin.com/in/david-helbraun-53742553): Hospitality law expert specializing in restaurant operations, compliance, and growth strategies. He helps restaurant owners navigate legal challenges while building successful, scalable businesses. | helbraunlevey.com (http://www.helbraunlevey.com/)
Subscribe to the Hospitality Strategy Lab Podcast for more insights on leadership, operations, law, and innovation in hospitality.
https://hospitalitystrategylab.com (https://hospitalitystrategylab.com) | https://jlittrell.com (https://jlittrell.com)
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