Hospitality Unfiltered With Elizabeth

About Hospitality Unfiltered With Elizabeth

Hospitality is changing. The question is: are we changing with it? Welcome to Hospitality Unfiltered with Elizabeth, the podcast about what’s really happening inside the hospitality industry, and where we need to go next. I’m Elizabeth, and after nearly 30 years working in hospitality across hotels, resorts, restaurants, sales, marketing, consulting, and executive recruitment, I’ve seen this industry from just about every angle. I’ve watched brands rise, trends disappear, great leaders transform businesses, and companies get stuck doing things a certain way simply because “that’s how we’ve always done it.” This podcast is where we talk about all of it. From the changing expectations of today’s traveler and the future of luxury hospitality to leadership, hiring, sales, marketing, guest experience, relevance, and the decisions happening behind closed doors, nothing is off the table. Some episodes will challenge conventional thinking. Some will tell stories from inside the industry. And some may make you rethink what great hospitality actually looks like. Because occupancy, ADR and RevPAR matter, but they’re not the whole story anymore. The hospitality companies that thrive in the years ahead will be the ones willing to evolve, stay curious, take risks, create experiences people actually remember, and occasionally admit that the old way simply isn’t working anymore. No corporate talking points. No perfectly polished answers. Just experience, perspective, a little humor, and candid conversations about an industry I still believe is one of the greatest businesses in the world. This is Hospitality Unfiltered with Elizabeth. Let’s talk about what everyone else is thinking.

Publisher

Elizabeth Grillos

Category

business · society & culture

Language

en

Explicit

No

First episode

15 Sept 2026

Latest episode

30 Oct 2026

Latest episodes

7 episodes in the feed.

1. 

   30 Oct 2026

   Everyone Wants 5 Star Service - Nobody Wants to Pay For It

   Everyone Wants Five-Star Service. Nobody Wants to Pay for It. Beautiful hotels, luxury price tags, and five-star promises. But are we investing enough in the people who actually deliver the experience? In this episode of Hospitality Unfiltered, Elizabeth takes a candid, slightly irreverent look at the disconnect between luxury expectations and the realities of hotel operations. From shrinking labor budgets to overworked teams, we're talking about what really makes a hotel exceptional — and why you can't decorate your way around bad service. A few uncomfortable truths, a little humor, and absolutely no corporate sugarcoating. emgrillosconsulting.com elizabeth@emgrillosconsulting.com (mailto:elizabeth@emgrillosconsulting.com)

2. 

   16 Oct 2026

   Don't Waste The Quiet

   Don't Waste the Quiet In hospitality, we're conditioned to believe that busy is good and slow is bad. But what if those quieter moments are actually our biggest opportunities? In this episode of Hospitality Unfiltered, Elizabeth explores why slow seasons aren't wasted time — they're a chance to rethink your strategy, fix what's not working, invest in yourself and your team, and get a little creative. From tackling that never-ending "someday" list to finding new ways to grow your business, this episode is a reminder that sometimes the most productive thing you can do is embrace the quiet. Because the quiet isn't the problem. Wasting it is.

3. 

   8 Oct 2026

   Being Nice Is Not The Same As Being Clear

   Are we so busy trying to be nice that we're forgetting to be clear? In this episode of Hospitality Unfiltered, Elizabeth tackles one of hospitality's biggest leadership mistakes: avoiding uncomfortable conversations. From managing employees to setting guest expectations, she explores why vague communication creates confusion, frustration, and missed opportunities. Because being direct doesn't mean being unkind. Sometimes the kindest thing you can do is simply tell the truth. Great hospitality starts with clear communication. And so does great leadership. elizabeth@emgrillosconsulting.com (mailto:elizabeth@emgrillosconsulting.com) emgrillosconsulting.com

4. 

   2 Oct 2026

   When One Person Can Break The Culture

   When "That's Just Him" Becomes Company Culture Elizabeth hears screaming from her office and finds the whole staff lined up at the hallway windows, silently watching the hotel's owner berate a landscaping crew. What stayed with her was that no one looked surprised. In this episode of Hospitality Unfiltered, she looks at what happens when one person's behavior becomes something everyone learns to live with. www.emgrillosconsulting.com elizabeth@emgrillosconsulting.com (mailto:elizabeth@emgrillosconsulting.com)

5. 

   25 Sept 2026

   Adapt or Fade

   Hospitality is changing faster than ever and the old playbook isn’t going to save you. Guests are changing. Technology is changing. Expectations are changing. AI is changing the way we work, market, sell, and connect. And yet, too many hotels and hospitality leaders are still doing things the way they’ve always been done. In this episode of Hospitality Unfiltered with Elizabeth, Elizabeth gets real about what it takes to stay relevant in an industry where standing still can be the fastest way to get left behind. From embracing new technology and rethinking the guest experience to developing stronger leaders, building meaningful connections, and understanding what today’s travelers actually value. Adaptation isn’t a buzzword. It’s a business strategy. Because in hospitality, you have a choice: Adapt or fade emgrillosconsulting.com elizabeth@emgrillosconsulting.com (mailto:elizabeth@emgrillosconsulting.com)

6. 

   16 Sept 2026

   Start Selling The Experience

   Beautiful hotels are everywhere—but beautiful doesn’t always mean memorable. In Start Selling the Experience, Elizabeth breaks down why hospitality brands need to stop marketing rooms, restaurants, pools, and amenities—and start selling the way a guest will feel when they’re there. Drawing on nearly three decades in hospitality marketing, Elizabeth explores how storytelling, emotion, personality, and authentic experiences can turn a beautiful property into a brand people actually remember—and want to book. Because guests don’t just buy a hotel room. They buy the experience. emgrillosconsulting.com (http://emgrillosconsulting.com) elizabeth@emgrillosconsulting.com

7. 

   15 Sept 2026

   Welcome to Hospitality Unfiltered with Elizabeth

   Welcome to Hospitality Unfiltered with Elizabeth, where we talk about the hospitality industry the way it really is. After 25+ years in hotels, I’ve seen the magic, the madness, the incredible people, and plenty of things we probably need to talk about. From leadership and service to sales, travel, careers, and what’s changing in our industry, nothing is off limits. Real stories. Real opinions. No corporate script. If you work in hospitality, love hotels, or simply want to know what really happens behind the scenes, welcome. Let’s get unfiltered.

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Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.