Hosting Your Home - Airbnb host stories

About Hosting Your Home - Airbnb host stories

Every day, around the world, millions of people stay in other people's homes using the Airbnb hosting platform. Debi Hertert listens for great stories that come from these social interactions and shares them with you. Listen in, as we hear the human side of hosting your home.

Publisher

Debi Hertert, Hosting Your Home

Category

society & culture · society & culture

Language

en

Explicit

No

First episode

23 Apr 2016

Latest episode

5 Jul 2021

Latest episodes

1 of 58 episodes have a transcript.

1. 

   5 Jul 2021

   Synta Keeling (under-represented host series)

   Synta Keeling is an Airbnb superhost and lawyer living in Washington DC. Debi interviewed her two days after the January 6, 2021 assault on the US Capitol.  Synta was previously interviewed in 2016 by the NPR podcast "Hidden Brain" for an #AirbnbWhileBlack episode that dealt with bias with Airbnb hosts and guests. Synta lives in the Capitol View neighborhood which is almost completely African-American. She is a black Filipino woman herself and has a lot of insight into fear that many people feel. Synta explains that she bought her house and was facing a stigma of living on the poor side of the Anacostia river in  Washington, DC.  She couldn't find a roommate.  Some friends recommended Airbnb, with guests being from out of town who didn’t have the built in stigma about her neighborhood. Synta describes DC as majority-minority.  People would tell her that no tourists would want to be in her neighborhood because of its location. When Airbnb started to grow, hosts began to make a lot of money and more hosts wanted to join.  She sometimes hosted foreign guests who arrived with bias.  Most were wonderful, kind, and polite, but sometimes there were unfortunate incidents. One of Synta's guests was a young man from Europe.  He was headed to somewhere in the south for a semester.  He was very opinionated about Americans, just off the get go, complaining and asking about American flags, guns, etc. Synta is a lawyer, so she is able to have educated discussions on an academic basis.  Her guest didn’t like her answer, a long discussion about the complicated cultural aspects of the US.  She always suggests that her guests take the Metro because it's faster than the bus, but this particular guest took the bus instead.  When he got home he looked like a ghost.  He said at one point the last of the white passengers had left the bus and it was all black except for him.  He was scared and alarmed that he might get hurt. He slowly realized they are just sitting there, they are not going to hurt me. By the time he got back to Synta's place he was clearly struggling with these feelings. As a host of color, encounters like this are inevitable.  She emphasized that it’s no one’s job to teach us about bias and what to do, but she says if you take advantage of teachable moments, it can last a lifetime.  It comes up all the time when you’re hosting.  For some people it’s crushing to realize that they could fit into a racist mold. Synta's Facebook group often addresses racist reviews and she often helps hosts deal with them.  One those Facebook friends got a review that  complained about a guy hanging around the yard.  It turns out that the guy "hanging around" was the host's husband, doing landscaping in their yard. The guest just hadn't met him yet. Another host had a couple of young women guests from France.  Synta says its normally hard to get police to come out to their area, but the cops will do all kinds of things for Airbnb guests.  The two women were trying to get directions to the hosts’ address and asked a cop.  He said "you do not want to be in that area at all".  The cop gave them a ride there.  And then the host had to deal with the guests feelings, being there at night, hearing what the cop said.  It turned out ok but the host offered to refund their money. The guests stayed but it was a rocky start. The difference between hosting and a hotel, Synta explains, is that your home is very personal. You need to step back and think about what might impact the guest.  She makes sure people know where she lives, no restaurants nearby, all the potential problems so guests can make accurate decisions.  Debi added  that some hosts state on their listings what a guest will and won’t like about their listings.  Synta also uses Airbnb as a guest traveler.  She hates to read dense listings and suggests if you look at some hotel listings, they are less dense.  Use captions on the images! Synta said 3-4 years ago the US government liberalized rules for Chinese nationals.  All of the sudden, there was a giant tourism boom.  Coming from a part of the world that is homogeneous compared with the US, it's made more difficult that their exposure to black people is just from movies, mostly bad.  When guests arrive and see the host is black, there are cultural issues or opportunities.  And that’s what hosting allows us to address. Debi and Synta discussed the Capitol insurrection, which happened on January 6, 2021, just two days before their interview.  She said that it’s been crazy.  She’s been to the Capitol building a lot says  and said the Capitol police do not play around.  She found it terrifying when there were three people in the line of succession in the building and for hours no one knew their status.  Synta hadn’t been hosting because of Covid, but also there was a lot of back and forth in the host community about not hosting because this particular rally was going to happen.  There was a lot of traffic about hotels not taking reservations, so they made Airbnb reservations. Debi added that Airbnb cancelled a lot of reservations. Synta said that because DC isn’t a state, you can’t bring the national guard, you have to wait for the federal government to act.  She lives 2 miles from the Armory, which was mobilizing. Debi asked  Synta about #AirbnbWhileBlack, and her interview with the NPR podcast Hidden Brain.   They began by messaging her about discrimination against guests, but Synta brought up  discrimination against hosts.   They picked up on this and came to her kitchen for an interview.  Synta told the story about a young woman Quirtina Crittenden  who wanted to travel on Airbnb but was getting rejected.  At her friends' suggestions, she changed her picture (she’s black) and shortened her name to her nickname Tina, and suffered no more rejections.  She tweeted out this experience with the hashtag  #AirbnbWhileBlack that went viral. Synta told Debi about her own picture on her profile, and then about her brother’s.  He’s a host too, but appears more African American.  Synta is part Philipino.  She had a photo taken with the two of them together, like a family photo, to reduce the unfortunate reality of adverse impact to his bookings. At the end of their interview, Debi asked how she could be a better host, to be more aware of things I could do better.  Synta advised her: "when you get a booking, and you have a feeling, a gut reaction to decline, particularly if they are under-represented, ask yourself objective questions, whether you would react the same way if the guest is white.  And if you screen your guests, be sure to ask everyone the same questions." LINKS: Synta Keeling's Airbnb listing (https://www.airbnb.com/rooms/5140121) Synta on Twitter and Instagram is @myneckofDC NPR Hidden Brain podcast (https://www.npr.org/transcripts/494632765) on bias, with Synta Keeling Other interviews in the Hosting Your Home Under-represented host series: K Rhea C L Reed Anthony Gannt I want to give a shout-out to Feedspot, for inclusion  in their article titled: Top 15 Airbnb Podcasts Thank you to Carla Chicarro of Lodgify for mentioning me in the post,  29 Women Who Are Making Waves in The Vacation Rental Industry Thank you all so much for the recognition and the attention!  It makes me feel like I’m doing something worthwhile with this podcast, and with Host2Host. Debi

2. 

   7 Feb 2021

   At Ease Rentals with Anthony Gantt (under-represented hosts series)

   UPDATE!  July, 2021: Anthony just won a $100,000 entrepreneur award! Anthony Gantt and the birth of At Ease Rentals:  Anthony is a smart Marine Corps officer  who saw an opportunity and jumped on it. He was changing duty stations (in military terms, “PCS” or permanent change of station) and when he turned in his reimbursement request, it was denied.  Why? He had stayed in an Airbnb instead of a hotel.  Anthony had made several PCSs before and never had a reimbursement be denied, and this really burned him up.  So he began the process of getting the rules changed.  We hope you will find this interview along with interviews with   Kevin Rhea and CL Reed to be educational. He began the paperbound process of changing government regulations and had a breakthrough.  After a surprising meeting with some government travel officials, he notified the military that he was going to work on a platform that would be an OTA (online travel agency, like Airbnb) for the military.  This platform would be one that meets all the various rules for military and civilian government travel.  It would allow federal travelers to stay in short term rentals if they so choose.  And the other side of the platform works by inviting vacation rental managers and individual STR hosts to list on the platform.  The result is his platform At Ease Rentals. Debi asked him about new hosts on his platform, and about safe travel.  Anthony says that bookings are difficult for travelers of color.  Hosts would often reply that the dates were not available. Frustrating. And looking out of place in a given neighborhood, for example.  But of all the cities he’s traveled to, he finds Orlando to be the model for a good vacation rental experience.  He feels that it’s not so much about safe travel as just having to deal with prejudicial bias. Debi asked if Anthony knows about Airbnb’s changes such as not showing the picture until the reservation is made. She also made the point that it seems like no other OTAs besides Airbnb seem to address the issues of discrimination and bias, and while Airbnb hasn’t cracked the code altogether, they at least make earnest attempts to solve the problem. Anthony spoke about his four daughters, teaching them to be proud and that the only thing that can bring us down is divisiveness.  Anthony made the point that diversity just adds higher returns on the investments. From his standpoint, Anthony sees us as Americans first, like I’m American, African descent. American, Italian descent etc.  He doesn’t really like the term like Black American.  American first. What can I do to be a contributing member of society? We need to be the beacon and the role model for the rest of the world. Debi asked, how can we make guests feel more comfortable?  Anthony's response:  You can’t fix stupid. If I told you no green eyed person could stay in this house on the lake, you’d be upset.  It’s like that. Everyone wants the same thing and be able to book a place without worrying about anything. Debi  brought up Krhea’s comment that it’s weird when people say they “don’t see color”.  Anthony said it would be like “I don’t see women.  I see everyone as a man”.  We just want to go to a booking platform and book. Debi mentioned her picture on her listing websites that says “all are welcome here, no matter your…..”  Anthony recommends to look at stock photo site PEXEL. Stock photos of everyone. His point is, use these pix of diverse people with your listing, which is a GREAT idea. Anthony  just got goosebumps.  Wanting to reach different travelers, he went to groups on Instagram - black people travel a lot. Anthony talks about spouses of military being 95% women; he looked at their Pinterest and came to a realization of how to market: PINTERIST! Anthony talks about how hard he’s working on the company, and said he’s acting like it's one of the 20 hour deployments he knew of from previous military assignments, to work on At Ease while he's a full time marine. Deb asked about the meaning of “walking when black”. His answer was that you have different concerns depending on the situation, like if you're in a mall, high end store, there are eyes that automatically come to you about shoplifting. Traveling while black, you can’t wear sweatshirt and hoodie, and at work while black, is it ok to let hair naturally grow out or is is non professional or not serious.  He went to a golf thing, one of the guys had an NBA mask, but none of them are basketball athletes, one of the ladies asked if they were from the NBA, even though most were not exactly athletic anymore... Talking to his kids:  Anthony  tells them to be aware of what's going on.  If it’s negative, figure out how to get out of the situation.  The one thing that can protect you is education. You have to be aware of the situations you’re in.  Strive to be an American first, who happens to look like that. LINKS: https://www.facebook.com/ATEASERentals/ At Ease Rentals (https://pcsatease.com/)

3. 

   6 Dec 2020

   C L Reed (under-represented hosts series)

   C L Reed is one of the many hosts of color and an entrepreneur who has expanded from her first room rental to now hosting her own 3 properties and co-hosting several other Airbnbs.  She shares with Debi how she initially got started via her daughter's prodding.  C L discovered that her home was exactly in the right spot for skydivers, and she has hosted skydivers from all over the world.  She found her niche and works it with professional skill! C L expanded into Facebook, which is how Debi and C L met.  See the Links at the end of the show notes to join her Facebook groups.  She also published a book: "Short term rental success stories from the edge", also at the end of the show notes. CL offers that as a Black host, she has not experienced overt prejudice.  Her photo is on her Airbnb profile and she believes that if a guest has any issues with her race, they would self-filter and simply not choose her listing.  When it comes to traveling, CL pointed out how vulnerable a woman traveling alone can be, and that women of any color must be diligent about their safety.  She gives several examples.  Add to that being of a minority race, the discussion expands into recognizing a basic inherent fear that Black people live with, of which White people are unaware.  We appreciate her woman's perspective which brings additional depth to the conversation. Hear another Hosts of Color interview, this one with Kevin Rhea. LINKS: www.asuitecbnbs.com (http://www.asuitecbnbs.com/) (951) 599-8123  (PST) California, USA Social Media: Facebook:   https://www.facebook.com/ASUITEC/ Pages:        https://www.facebook.com/groups/InlandEmpireSTR https://www.facebook.com/groups/PSSTVRCOMMUNITYNETWORK (https://www.facebook.com/groups/PSSTVRCOMMUNITYNETWORK) https://www.facebook.com/groups/strhomesharehosts Instagram:  https://www.instagram.com/asuitecbnbs Twitter:        https://twitter.com/aSuiteCollab (https://twitter.com/aSuiteCollab) Tumblr:        https://tumblr.com/asuitecollaboration (https://tumblr.com/asuitecollaboration) Amazon:       Author, CL Reed – Short Term Rental Success Stories From The Edge To Book A Suite Collaboration's Short Term Rental Listings: www.asuitec-bnbs.com (http://www.asuitec-bnbs.com/) www.ps-iluvubnb.com (http://www.ps-iluvubnb.com/) www.airbnb.com/h/ps-memories

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