Hotel Soprana Podcast offers a captivating journey through a year in hotel life.
Hosted by Diana Soprana, founder of Soprana Personell Norge AS, and hospitality consultant Karlis Vilbers, we look into the dynamic world of hospitality through the lenses of almost 20 years within the industry. From recruitment challenges to technologies, evolving guest expectations, together with our guests we will provide insights and solutions for every season.
Join us as we explore trends, share expert advice, and elevate the hotel industry. Your window into the heart of hospitality awaits.
From Service to Sales: How Frontline Teams Drive Revenue in Hospitality
Your frontline team is not a cost—it’s your growth engine.
In this episode at Hotel Soprana, Diana Soprana and Karlis Vilbers sit down with Geoffrey Toffetti, the CEO of Frontline Performance Group (IN-Gauge) to discuss how service-driven businesses can turn everyday interactions into measurable revenue.
Topics we cover:
• Leadership blind spots about frontline work
• 3 uncomfortable changes for CEOs
• Service vs. sales ethics
• Incentives and motivation across cultures
• Measuring culture in real time
• AI vs. human balance
• The future of frontline performance
If you lead teams in hospitality, travel, or service industries—this will change how you think about performance.
Would like to share your insights, comments or join us at the Hotel Soprana podcast, reach out to podcast@soprana.no (mailto:podcast@soprana.no).
31 Mar 2026
Geopolitical Impact on Scandinavian Hospitality | Summer Hiring Trends 2026
In this episode, we explore how geopolitical changes are shaping the Scandinavian (Norwegian) hospitality market in 2026.
We cover:
- Tourism shifts and political impact
- Challenges in remote hotel locations
- Recruitment trends and staff shortages
- Why the right people and processes matter more than ever
Get real industry insights and learn how hotels can adapt to uncertainty and stay competitive in a changing market.
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Would like to reach out to us?
Send us an email podcast@soprana.no.
16 Jan 2026
Why “More Training” Doesn’t Improve Service Standards
Great service starts long before the first guest arrives.In this episode of the Hotel Soprana Podcast, @DianaSoprana (https://www.youtube.com/@DianaSoprana) and Karlis Vilbers explore why hiring the right people and training them properly is the foundation of consistent hospitality standards — and why many in-house training efforts fail to deliver real change.Would like to reach out to us? Send us an email podcast@soprana.no.
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