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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

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Yes, this podcast regularly features guests.

Hotelier Huddle

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by Shannon Knapp

20 episodes

Updated Daily

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Podcast Overview

Real hotel stories. Each week on Hotelier Huddle, Shannon Knapp, CHIA, and seasoned hotel consultant, talks with global hospitality leaders to unpack how the best hotel teams succeed. It's advice for new hotelier tribe members and inspiration for those who've become a bit dusty. Whether you're running your own property or building a career, you'll find insights to help you thrive. Want to improve your hotel team’s revenue management and commercial acumen? Visit www.sknappconsulting.com Hotelier Huddle is hosted and produced by Shannon Knapp and produced and edited by Heidi Egger.

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Publishing Since

9/16/2025

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Recent Episodes

July 11, 2026

Hotel Sales Skills that Fill Planes: Matthew Borger

From selling room nights to filling planes, Matt Borger has spent over two decades navigating the commercial side of hospitality and aviation — from Business Development Manager roles at Mantra and Seville, to Director of Leisure Sales at Mirvac, to his current role as Airlines and Partnership Manager for Newcastle Airport and Chairperson of Destination Port Stephens. Shannon and Matt unpack why convincing an airline to launch a new route is a harder sell than convincing a corporate client to book a hundred room nights, dig into the age-old sales-versus-revenue-management tension, and explore why emotional intelligence matters as much as data. Whether you're a hotelier, a revenue manager, or just curious where hospitality skills can take you, this one's for you. This episode is released in memory of Shannon Knapp, our host and dear friend. Hotelier Huddle was Shannon's homage to the hotel industry and the people within it who meant the world to her. Rest in peace, Shannon.Hotelier Huddle is hosted and produced by Shannon Knapp and produced and edited by Heidi Egger. Episodes also available on Apple Podcasts and Spotify.

June 21, 2026

How to Navigate Career Changes: Stephen Fraser

Curious about how to navigate career changes? In this episode, Shannon sits down with Stephen Fraser — hospitality veteran, former tech industry leader, and Head of Reservation Services at EVT Connect Hospitality — to talk career pivots, transferable skills, and what it really takes to build a reputation that opens doors. Whether you're in hotels or not, this one's for you.This episode is released in memory of Shannon Knapp, our host and dear friend. Hotelier Huddle was Shannon's homage to the hotel industry, and the people within it who meant the world to her. We'll never forget you, Shannon. About Hotelier Huddle:Hotelier Huddle is the podcast for hospitality professionals who want real conversations about leadership, revenue, and what it takes to thrive in the hotel industry. Hosted and Produced by Shannon Knapp, CHIA, a 26-year hotel industry veteran and founder of SKNapp Consulting, specialising in revenue optimisation, reservations, and distribution management across APAC. Produced and edited by Heidi Egger.

April 19, 2026

Two Habits That Will Change How You Lead | Heidi Gempel

What if two simple habits could change everything about how you lead? In this episode, Shannon sits down with Heidi Gempel — executive coach, former VP or revenue and distribution management at Minor Hotels, and founder of HGE International to talk leadership, courage, and the habits that separate good leaders from great ones. Whether you're a hotelier or not, this one's for you. In this episode we cover: 00:00 Introduction00:50 Heidi's career journey — from Le Méridien to founding HGE International04:21 Why she made the leap from corporate VP to executive coach08:14 On taking the entrepreneurial leap — risk, freedom and reward09:11 The human side of hotel revenue management10:17 How human bias affects automated revenue forecasting12:37 Why leaders hide behind data — and how to stop14:29 The leadership gap AI is making worse15:25 How technology is changing promotion decisions16:25 Why revenue managers are still the "rate police" (and how to change that)21:55 Heidi's 15-minute challenge — two habits every leader needs22:35 Habit one: ask one good question instead of reacting23:10 Habit two: reflect on the decisions you're avoiding27:31 How Heidi defines success now vs. early in her career29:21 Thinking in seasons, not quarters31:00 A toast to hoteliers About Heidi Gempel:Heidi Gempel is an ICF certified executive coach, certified results coach, strategic facilitator, and trainer, and the founder of HGE International. Heidi works with leaders across the hospitality industry to unlock their potential and build lasting performance. 🔗 HGE International: https://www.hge-international.com/coach-heidi-gempel About Hotelier Huddle:Hotelier Huddle is the podcast for hospitality professionals who want real conversations about leadership, revenue, and what it takes to thrive in the hotel industry. Hosted by Shannon Knapp, and produced by Heidi Egger. Need help developing your hotel team’s revenue management and commercial skills? Visit www.sknappconsulting.com 🔔 Subscribe so you never miss an episode.

20 total episodes available

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Frequently asked questions

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What is Hotelier Huddle?: Real hotel stories. Each week on Hotelier Huddle, Shannon Knapp, CHIA, and seasoned hotel consultant, talks with global hospitality leaders to unpack how the best hotel teams succeed. It's advice for new hotelier tribe members and inspiration for those who've become a bit dusty. Whether you're running your own property or building a career, you'll find insights to help you thrive.

Want to improve your hotel team’s revenue management and commercial acumen? Visit www.sknappconsulting.com

Hotelier Huddle is hosted and produced by Shannon Knapp and produced and edited by Heidi Egger.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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