Housekeeping Didn't Come
Claim This Podcastby Rob Powell
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Podcast Overview
<p>Lessons from the road, the classroom, and the minibar.</p><p><br></p><p>Welcome to Housekeeping Didn’t Come — where hospitality, adventure, and a little chaos all check in for the night.</p><p><br></p><p>Hosted by Rob W. Powell, former casino exec, improv comic, mountaineer, and hospitality professor (aka the Indiana Jones of hospitality education), this podcast dives into the wild, weird, and wonderfully human side of the hospitality world. From luxury lodges to national park cabins, cruise ships to classroom chaos, we explore what it really takes to deliver unforgettable guest experiences—and what happens when things go hilariously off script.</p><p><br></p><p>Whether you're a student, a hospitality pro, a curious traveler, or just here for the stories, you'll find something to love. Expect candid interviews, bite-sized insights, unforgettable blunders, and the kind of wisdom that only comes from years in the trenches (and a few nights without housekeeping).</p><p><br></p><p>So grab a coffee (or a cocktail), and join Rob as he unpacks the business of making people feel welcome, even when the bed isn’t made.</p><p><br><br></p>
Language
🇺🇲
Publishing Since
5/31/2025
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Recent Episodes
March 18, 2026
The Students Ran the Show… and No One Panicked (Which Was Suspicious)
Got podcast love, a plot twist, or a lost-and-found tale? Send fan mail here. Bonus points for wit. There is a moment in hospitality when you realize you are not in charge anymore and it is the best possible outcome. I just watched it happen at Smash, a full-scale student-run event at the University of Arkansas where everything from marketing, budgeting, decor, and logistics to food and beverage execution was planned and delivered by the team on the floor. The theme was Arkansas Derby, comple...
March 18, 2026
Just Fix It - the most terrifying phrase and the most liberating.
Got podcast love, a plot twist, or a lost-and-found tale? Send fan mail here. Bonus points for wit. “Just fix it” is one of those leadership lines that lands with a thud because it’s so plain and so loaded. When a guest problem hits, that sentence can either spark fast, confident service recovery or expose a culture where talented people are stuck waiting for permission. We talk about the difference between authority and titles, and why the best hospitality operations don’t rely on hierarchy ...
March 10, 2026
You Don’t Have a Staffing Problem. You Have a Design Problem.
Got podcast love, a plot twist, or a lost-and-found tale? Send fan mail here. Bonus points for wit. We challenge the comforting myth that more people and more training fix operational pain, and show why process design and culture set the real limits. Rob shares how to map friction, push authority down, audit language, and lead under stress so teams act without waiting. • the myth of understaffing as a universal fix • how rigid roles and unclear ownership create bottlenecks • why training fai...
41 total episodes available
Recent guests on Housekeeping Didn't Come
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- What is Housekeeping Didn't Come?
<p>Lessons from the road, the classroom, and the minibar.</p><p><br></p><p>Welcome to Housekeeping Didn’t Come — where hospitality, adventure, and a little chaos all check in for the night.</p><p><br></p><p>Hosted by Rob W. Powell, former casino exec, improv comic, mountaineer, and hospitality professor (aka the Indiana Jones of hospitality education), this podcast dives into the wild, weird, and wonderfully human side of the hospitality world. From luxury lodges to national park cabins, cruise ships to classroom chaos, we explore what it really takes to deliver unforgettable guest experiences—and what happens when things go hilariously off script.</p><p><br></p><p>Whether you're a student, a hospitality pro, a curious traveler, or just here for the stories, you'll find something to love. Expect candid interviews, bite-sized insights, unforgettable blunders, and the kind of wisdom that only comes from years in the trenches (and a few nights without housekeeping).</p><p><br></p><p>So grab a coffee (or a cocktail), and join Rob as he unpacks the business of making people feel welcome, even when the bed isn’t made.</p><p><br><br></p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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