A new series of podcasts to provide more insight on our casework and to share best practice across the housing sector..
Housing Ombudsman
Claim This Podcastby Housing Ombudsman
7 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇬🇧
Podcast Overview
A new series of podcasts to provide more insight on our casework and to share best practice across the housing sector..
Language
🇺🇲
Publishing Since
9/21/2021
1 verified contact email on file for Housing Ombudsman
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Recent Episodes
December 12, 2022
Noise report interview with Vicky Smith, partner at Devonshires
<p>In this episode, the Housing Ombudsman Richard Blakeway talks to Victoria Smith, Partner at Devonshires, about our Spotlight report into noise complaints. During the podcast, we look at the key takeaways from the report, including the importance of triage and having an effective neighbourhood policy. The episode also takes a look at the need to revamp the Decent Homes Standard to include internal noise and how landlords can take a more holistic approach to the problem. Finally, Richard Blakeway sets out the main recommendations from the report, and how they can be implemented within organisations.</p>
June 8, 2022
Deconstructed Repairs Case
<p>In this episode the Housing Ombudsman, Richard Blakeway talks to Sector Development Lead Dave Simmons, Adjudicators Alexandra Blacknell and Kani Deen. During this podcast we will examine what we consider fair and reasonable when we investigate an individual case, and the lessons it provides for landlords to strengthen and improve their services. This podcast examines in detail a case concerning damp and mould that we have investigated subsequent to that report. This case helps put into context some of the concerns that were highlighted in the report and helps to reinforce some of the learning points for landlords, particularly when it comes to changing cultures around approaches to damp and mould.</p>
May 5, 2022
Our strengthened Complaint Handling Code
<p>Our strengthened Complaint Handling Code</p> <p>In this episode, Richard Blakeway, the Housing Ombudsman, talks to Sector Development Lead Dave Simmons, Head of Insight and Development, Rebecca Reed, Head of Business Services at Tpas, Louise Holt and Head of Customer Engagement at Community Housing Group Gill Mooney about our Strengthened Complaint Handling Code. Following a review one year after the code was introduced, provisions have been strengthened to support a positive complaint handling culture.</p>
7 total episodes available
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Frequently asked questions
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- What is Housing Ombudsman?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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