About How enterprises can strategically prepare for AI integration
HTC TechWave, your go-to podcast for exploring the future of technology. Each episode feature thought-provoking conversations with our leaders and industry experts on the cutting-edge innovations, trends, and strategies driving the tech world and shaping our organization.
Inside The SDLC Chaos: What OmniDev AI Sees That You Can’t
Still shipping tickets in a world of broken promises? It's time to stop chasing fragmented workflows and embrace a smarter era of software delivery. In this episode of HTC TechWave —Inside the SDLC Chaos — host Neerja sits down with Annie Freeman, Associate Director – Data & AI at HTC Global Services, to unpack how OmniDev AI is transforming the software development lifecycle. OmniDev AI isn't just another DevOps too, it's an AI co-pilot that links business intent to every line of code, test, and operation. This is where silos turn into synergy, and chaos turns into clarity.
What you’ll learn in this episode:
· The critical mindset shift from activity-basedthinking to outcome-driven delivery
· How OmniDev AI acts as a common language engineacross product, dev, QA, and ops
· Why security and governance are woven into everyphase of the SDLC
· How OmniDev AI complements tools like Copilotand Devin by orchestrating the bigger picture
· Where the SDLC is headed with AI as a trueco-pilot for every role
Hit play now and make smarter software delivery your newnormal.
24 Apr 2025
From Search To Product Discovery: How AI Is Transforming E-commerce
Search is old news—smart discovery is the new power play! In this latest episode of HTC TechWave, Adnan Saulat (HTC Global Services & HTCNXT) teams up with Thomas Buffery (Crownpeak) to unpack how AI is flipping the script on e-commerce. Think real-time relevance, intelligent productranking, affinity scoring, and GenAI-driven conversational search—all working together to help customers find exactly what they want, faster than ever. A product discovery platform!
From reducing returns to boosting loyalty and conversions, this is where retail gets smarter. And with HTC as Crownpeak’s trusted implementation partner, businesses can go from insight to impact—fast. Ready to see how AI-powered discovery is turning browsers into buyers? Hit play, dive in, and future-proof your digital storefront.
26 Feb 2025
Seeking Deeper Customer Connect: AI in Marketing (Part 2/2)
Welcome to HTC TechWave!
Amit Tyagi, CMO of HTC Global Services, is back with Part 2 of the TechWave Podcast: “Seeking Deeper Customer Connect – AI in Marketing.”
Building on Generative AI, multimodal content, NLP, and predictive analytics from Part 1, he now explores how AI is reshaping customer interactions—driving hyper-personalization, real-time decision-making, and behavioral nudges that subtly influence purchasing patterns and brand loyalty.
But with this transformation comes responsibility. Amit underscores the need to balance automation with human intuition, emphasizing that while AI streamlines processes, empathy, creativity, and ethical transparency remain irreplaceable.
And what about the myths? Will AI replace marketers? Is creativity at risk? He tackles these head-on, offering a clear-eyed take on AI’s real impact and what marketers must do to stay ahead.
If you’re in marketing, this isn’t just another AI discussion—it’s a must-listen.
Tune in now and rethink how you engage, connect, and grow.
Subscribe for more insights shaping the future of marketing!
7 Feb 2025
Seeking Deeper Customer Connect: AI’s impact in Marketing (Part 1/2)
Welcome to HTC TechWave, where we dive into the world of AI and its game-changing impact on marketing. AI is flipping the marketing world on its head, and businesses need to jump on board with purpose and strategy to keep up. The future of marketing? It’s all about building those personal,
emotional connections that turn customers into loyal fans.
Here’s our episode where Amit Tyagi, CMO of HTC Global Services, takes us through how AI is changing the marketing game. He dives into Generative AI, multimodal content, NLP, and predictive analytics, revealing how they’re redefining creativity, customer engagement, and automation.
From AI-driven chatbots and voice assistants to emotion AI
and campaign automation, Amit shares valuable insights on how businesses are leveraging cutting-edge technology to enhance customer experiences and drive results. But with AI’s limitless potential come real-world challenges—choosing the right tech, bridging skill gaps, balancing cost vs. ROI, and staying compliant are crucial, he concludes.
There’s a lot more packed into this episode—tune in, thrive, and let’s keep evolving! Stay curious about the endless AI possibilities. Until next time!
30 Jan 2025
AI’s impact on Customer Experience – Part 2
Adnan Saulat and Shammo Ghosh are back with Part 2 –
unpacking more game-changing insights on the future of AI and its role in customer experience. In this episode, they dive into trust, ethics, and the balance between automation and human touch—key topics and use cases that are transforming industries like insurance and retail. How do we build trust in AI? What safeguards ensure it’s used ethically? What’s next for sci-fi-like, AI-driven customer touchpoints—sensory, gesture, and sensor-based interactions redefining engagement? From theory to real-world scenarios, this discussion covers it all!
Tune in now for an eye-opening look at how AI is shaping a more efficient, personalized world! Also, missed Part 1? Catch up: https://www.htcnxt.ai/pod/episode-03-ais-impact-on-customer-experience-part-1/ (https://www.htcnxt.ai/pod/episode-03-ais-impact-on-customer-experience-part-1/)
20 Dec 2024
AI’s Impact on Customer Experience – Part 1/2
Adnan Saulat and Shammo Ghosh explore how AI-driven personalization, vision AI, and agentic decision-making are transforming industries with smarter, seamless customer experiences.
7 Oct 2024
Empowering the Future of Work: How AI Copilots Enhance Human Productivity
A new breed of AI assistant has recently emerged, specifically designed for enterprise users—yes, we’re talking about AI co-pilots! In this episode, Rajeev Bhuvaneswaran, our dynamic VP of Digital Transformation and Innovation Services, dives into this exciting topic! He explores the fascinating world of AI co-pilots—intelligent tools leveraging LLMs and advanced algorithms to revolutionize how we work. Rajeev shares insider tips on the myriad benefits of AI co-pilots across various applications, from aiding software developers with code suggestions through platforms like GitHub Copilot to enhancing customer service with real-time knowledge access. He also addresses integration challenges and crucial data security concerns, showcasing how industry leaders like Apple, Google, and Microsoft harness co-pilot technology to supercharge productivity. Additionally, he highlights how our MAGE AI platform plays a pivotal role in this landscape. If you’re ready to accomplish more with Copilot, you’re in the right place—just a click away from your next move!
11 Sept 2024
How enterprises can strategically prepare for AI integration
AI integration presents a range of challenges for businesses, from compatibility with legacy systems to ensuring ethical practices and overcoming scalability issues. In this debut episode of HTC TechWave, Sudheer Kotagiri, Global Head of Architecture and AI Platforms, offers a strategic guide for enterprises looking to adopt AI effectively. Sudheer delves into key topics like aligning AI initiatives with business goals, building cross-functional teams, and fostering the cultural transformation required to drive innovation. He also discusses Responsible AI frameworks and how enterprises can mitigate bias and ensure accountability. Additionally, the episode highlights practical solutions for measuring AI success through KPIs and ROI metrics. Whether you're in the early stages of AI adoption or looking to refine your approach, this episode equips you with the tools and insights to navigate the complexities of AI integration and harness its full potential for competitive advantage. Happy Riding The Tech Wave!
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