Real people leaders with real challenges. HR on the Frontline is where experienced HR practitioners share proven, in-the-field playbooks for engagement, retention, recognition, and building culture that sticks. For teams everywhere, with a focus on frontline, deskless, and distributed workforces.
Can HR Actually Be Transparent with the Frontline?
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Transparency is one of the most overused words in leadership.
Most organizations say they practice it. Few do when it actually matters.
Frontline employees feel the impact of decisions first: Schedule changes, staffing shortages, safety pressure, and new expectations with the same resources. Too often, they are the last to hear why those decisions were made, or to have someone in the room advocating for them.
That silence has a cost.
When people stop trusting what they are told, they stop speaking up. When frontline voices disappear, risk goes up and performance goes down.
On this episode, we are joined by Aman Malhi, Director of People, Culture, and Operations at Refrigerative Supply. Aman is an award-winning leader known for building strong cultures in complex, frontline environments where transparency and advocacy are tested every day.
HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges and lead meaningful change.
Have a topic you want us to explore on the show? Reach out anytime at marketing@guusto.com
14 Jul 2026
Operationalizing Engagement: How Leaders Make It Part of the Work
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Engagement tools have long been treated as a “nice to have.”
Something you invest in when there’s extra budget.And something that quickly gets cut when priorities shift.
But the reality is that work is constantly changing.
AI is reshaping roles faster than teams can adapt to the last changes, and frontline employees are being asked to do more with less.At the same time, managers are expected to drive performance while keeping people motivated.
In that environment, engagement can’t just sit on the sidelines or take a timeout.
Because when recognition, feedback, and connection aren’t built into how and where work actually happens, they disappear.
So maybe the better question isn’t how do we improve engagement.
It’s: how do we make it part of how work gets done every day?
That's exactly what we dig into in the newest episode of HR on the Frontline, with Kendall Carroll, Director of Product Management at UKG, for Operationalizing Engagement: How Leaders Make It Part of the Work.
HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges and lead meaningful change.
Have a topic you want us to explore on the show? Reach out anytime at marketing@guusto.com
30 Jun 2026
Connection, Community & Frontline Performance w/ JD Dillon
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We spend a lot of time talking about frontline performance through metrics, productivity, and turnover.
But underneath all of that are people doing hard work every day, often under pressure, while trying to feel supported by the people and systems around them.
Today we’re joined by JD Dillon, former Disney leader, frontline enablement strategist, and author of the new book The Frontline Enablement Playbook.
One of the strongest themes throughout the book is the idea that connection and community are not separate from frontline performance. They shape whether people stay, whether teams trust each other, and whether great work is actually sustainable in these high pressure environments.
HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges and lead meaningful change.
Have a topic you want us to explore on the show? Reach out anytime at marketing@guusto.com
Who has been a guest on HR on the Frontline
Names identified in recent episode analyses. Showing up to five guests.
Sarah Katherine Schmidt
Alexandra Petrisano
Kevin Kirkpatrick
Elles Skony
Stacey Nordwall
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
1 ratings
Spotify
5.0 / 5
15 ratings
Podcast Authority Score: 30 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
31
Social presence
0
YouTube
0
Engagement
71
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