Human Centered Experience
Claim This Podcastby Hitesh
Podcast Overview
<p>Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.</p><p></p><p>#cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #design</p><p></p><p>About the Author:</p><p>I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy.</p><p>Connect with me on <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/hiteshbagai/" target="_blank">LinkedIn</a></p><p>Ideas, Comments and Suggestions on hitesh.bagai@gmail.com</p>
Language
🇺🇲
Publishing Since
12/19/2025
1 verified contact email on file for Human Centered Experience
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Recent Episodes
June 24, 2026
EP20 - The Role No One Owns
<p>The conversation explores the challenges faced by organizations in owning and optimizing the customer experience. It delves into the concept of service design as an accountability-driven discipline that focuses on the customer's journey and transitions between touchpoints.</p><p></p><p>Takeaways</p><ul><li>Service design is about accountability, not just capability</li><li>Customer experience is impacted by transitions between touchpoints</li></ul>
June 10, 2026
EP19 - The 2-Second Advantage and 3 CX Lessons from Formula1
<p>The conversation explores the insights from Formula One pit stops and how they relate to delivering a great customer experience. It highlights the three key lessons learned from pit stops and their application in business.</p><p></p><p>Takeaways</p><ul><li>Systems thinking in pit stops</li><li>Alignment to a shared goal</li><li>Relentless granular data for improvement</li></ul><p></p><p>This podcast is adapted from the concepts and frameworks mentioned in my book, <b>CX First</b>. You may grab a copy of <b>CX First</b> here <a rel="noopener noreferrer nofollow" href="https://a.co/d/08hRPo6I" target="_blank">https://a.co/d/08hRPo6I</a> and <a rel="noopener noreferrer nofollow" href="https://a.co/d/00b5PN9V" target="_blank">https://a.co/d/00b5PN9V</a></p><p></p><p>#cx #customerexperience #cxfirst #servicedesign #systemsthinking #formula1 #f1</p>
June 8, 2026
EP18 - CX First
<p>📗 CX First is here — and the eBook is just $1.99 until June 11th. Grab it now: <a rel="noopener noreferrer nofollow" href="https://a.co/d/0b0X9jUS" target="_blank">https://a.co/d/0b0X9jUS</a></p><p>In this episode, I share why most CX programs fail — and reveal the frameworks inside my new book that change the game.</p><p></p><p>─────────────────────────────────────</p><p>🎙 ABOUT THIS EPISODE</p><p>─────────────────────────────────────<br /></p><p>CX First — Customer Experience-led Business Transformation — launched on June 3rd, 2026.<br /></p><p>In this special book launch episode of Human-Centered Experience, I walk through the core argument of the book: why customer experience programs consistently fail to deliver lasting value, and what a systems-level alternative looks like.<br /></p><p>This isn't a tactics episode. It's a provocation — and an invitation.<br /></p><p>─────────────────────────────────────</p><p>📌 WHAT YOU'LL HEAR</p><p>─────────────────────────────────────<br /></p><ul><li>The paradox at the heart of most CX programs</li><li>Why I wrote this book after 20 years inside enterprise transformation</li><li>Why CX First is the definitive book for the age of AI</li><li>Three fundamental failures killing customer experience today</li><li>A preview of the CX Strategy Cascade, the Experience Blueprint, and the Experience Helix™</li><li>Book reveal + the $1.99 launch offer (ends June 11)</li><li>Two real-world proof points from the field</li><li>Who this book is for and how to get it<br /></li></ul><p>─────────────────────────────────────</p><p>📗 GET THE BOOK</p><p>─────────────────────────────────────<br /></p><p>📍 Amazon (eBook + Hardcover): <a rel="noopener noreferrer nofollow" href="https://a.co/d/0eT9kpav" target="_blank">https://a.co/d/0eT9kpav</a></p><p>⏰ Launch offer: $1.99 eBook until June 11, 2026 only</p><p></p><p>─────────────────────────────────────</p><p>🔗 CONNECT</p><p>─────────────────────────────────────<br /></p><p>LinkedIn: <a rel="noopener noreferrer nofollow" href="http://linkedin.com/in/hiteshdesai" target="_blank">linkedin.com/in/hiteshbagai</a></p><p>Website : <a rel="noopener noreferrer nofollow" href="http://www.hiteshbagai.com" target="_blank">www.hiteshbagai.com</a> <br /></p><p>─────────────────────────────────────</p><p>🏷 TOPICS</p><p>─────────────────────────────────────<br /></p><p>#CXFirst #CustomerExperience #HumanCenteredExperience #CXLeadership #ServiceDesign</p><p>#ExperienceDesign #BusinessTransformation #CXStrategy #DigitalTransformation</p><p>#BookLaunch #Podcast #Leadership #CXBook2026</p>
20 total episodes available
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Frequently asked questions
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- What is Human Centered Experience?
<p>Customer-driven strategy is core for all businesses but it seems we have forgotten that in the age of investor interests. This podcast is for us to bring us closer to customer/user experiences that engage, delight and make their lives easier and what does it take to operationalize such a strategy. Profits will follow.</p><p></p><p>#cx #customerexperience #servicedesign #customerengagement #strategy #userexperience #digitaltransformation #businessexcellence #ai #design</p><p></p><p>About the Author:</p><p>I am a Customer Experience Strategist and author of the upcoming book on CX Strategy. I help organizations turn user experience into their primary engine for growth. Follow me for more insights on the intersection of design and business strategy.</p><p>Connect with me on <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/hiteshbagai/" target="_blank">LinkedIn</a></p><p>Ideas, Comments and Suggestions on hitesh.bagai@gmail.com</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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