Welcome to Human Experience Elevated, a podcast by Hyosung that explores the intersection of innovation, technology, and the human touch in reshaping financial and retail experiences. Join us as we delve into transformative ideas, from branch transformation to cash management and retail solutions, that are not just changing the industry but elevating how businesses connect with their customers. Hyosung is leading the way in creating seamless, impactful experiences that bridge the physical and digital worlds, inspiring growth and reimagining the future of consumer engagement.
In this episode of Human Experience Elevated the host Daniel Litwin and Bill Budde, VP of Banking Strategy and Solutions at Hyosung, explore the ever-changing landscape of consumer payment choices, informed by insights from the Federal Reserve's Diary of Consumer Payment Choice.
From the rise in card payments to the evolving role of cash and the rapid decline of checks, Bill and Daniel break down key trends shaping the payments ecosystem. Discover how financial institutions and businesses can adapt to consumer behaviors, optimize cash automation, and navigate the delicate balance between digital and traditional payment methods.
Tune in to learn how Hyosung is helping financial institutions stay ahead of payment trends and enhance customer experience. Whether you’re curious about cash automation, card usage, or the future of payments, this episode offers essential insights for industry professionals.
25 Oct 2024
Staying Vigilant Against ATM Skimming
In this episode of Human Experience Elevated, host Daniel Litwin talks with Bill Budde, Vice President of Banking Strategy and Solutions at Hyosung, about the evolving threat of ATM card skimming. They discuss how skimming impacts both banks and consumers, and the importance of adopting advanced ATM security measures, new card technologies, and operational strategies to mitigate fraud. The conversation also covers proactive and reactive defenses, including the gradual elimination of magnetic stripes on cards and enhancing fraud detection mechanisms, to better secure financial transactions and maintain customer trust.
26 Oct 2023
Evolution and the Future of Banking
In this episode, host Daniel Litwin delves into the transformative journey of banking, from traditional setups to modern branches. The discussion emphasizes the pivotal role of technology in reshaping banking operations, with a focus on enhancing customer experience. Guest Bill Buddy, Vice President of Banking Strategy and Solutions at Hyosung Innovue, shares insights on the evolution of bank branches, the potential of cashless banking, and the rise of automation in banking services. The episode also highlights Hyosung Innovue's innovative solutions in the banking sector, emphasizing their commitment to both customer value and bank profitability.
10 Oct 2023
Elevating Self Order and Checkout Experiences
Join Host Daniel Litwin and Michael Graham, SVP Chief Product Officer at Hyosung Innovue and Kara Myers, VP of New Business Sales at Hyosung Innovue.
The Hyosung podcast, titled "Self Order and Checkout Experiences," is the first episode of a new podcast series under the Hyosung Innovue brand. The podcast focuses on discussing trends, technologies, and solutions related to self-ordering and checkout experiences in the retail industry. The podcast introduces Hyosung Innovue's new division, Hospitality and Commerce, and their suite of products called the Jet Check series. The episode highlights the goal of providing seamless, frictionless, and efficient self-service journeys for customers in brick-and-mortar stores. The podcast also mentions the importance of customer experience and the evolving self-service ecosystem. Overall, the podcast aims to explore the current and future state of self-ordering and checkout experiences and how Hyosung Innovue is contributing to this space.
9 Oct 2023
Inspired Banking Episode 5
“The start of video banking was on the transactional side with tellers. That was actually my father, Gene Pranger, that pioneered that technology. So, he actually created what was called the personal teller machine, which actually brought tellers to devices and allowed them to take control of that device to enhance the capabilities and transactions that they could do,” said Tim Pranger, VP of Strategy and Solution Consulting for POPi/o. The Utah-based company offers automated chatbot technology, video support from an in-branch specialist, and collaboration tools such as co-browse, video check deposit, identity verification, document sharing, and e-sign.
9 Oct 2023
Inspired Banking Episode 4
The advent of the pandemic changed a plethora of industries. While some fell behind, others evolved to meet the changes. Keith Lennard, an industry expert for over 12 years and the VP and Head of Software at Hyosung, knows all too well how adverse events might positively impact an industry. Specifically, in this case, he knows how the pandemic has accelerated movements in banking. Host Tyler Kern has a candid discussion with Lennard about the changes in the banking industry and how self-service banking is evolving the game.
9 Oct 2023
Inspired Banking Episode 3
Drive-up banking has been around for years, and most use it frequently when they need a simple banking transaction fulfilled. Daniel Litwin sits down with Bill Budde, the VP of Banking Strategy and Solutions at Hyosung Inspired Banking, to discuss evolving trends and technology in drive-up banking.
6 Oct 2023
Inspired Retail Episode 4
Hyosung is turning heads - again! Keeping new trends in mind, host Tyler Kern sat down with Michael Graham, VP of Retail Strategy & Solutions with Hyosung, to discuss the features of the new products coming to market and the trends influencing their production.
6 Oct 2023
Inspired Retail Episode 2
The first medical program introducing the legitimacy of cannabis for treatment was in 1996. Fast-forward to today’s market for cannabis, there is roughly “8000 cannabis industries in the United States”, however, the industry is still operating “in the shadows, little bit of a grey area,” said Ryan Loebs, Director of TCR products for Hyosung America.
6 Oct 2023
Inspired Retail Episode 1
The last two years of labor challenges, financial disruptions, and permanent changes to work and lifestyle has inspired the banking industry’s investment in solutions that will help ease cash flow disruptions. Daniel Litwin and Michael Graham, VP of Retail Solutions & Strategy for Hyosung, discuss how ATMs are meeting the needs of our changing banking landscape.
6 Oct 2023
Inspired Retail Episode 3
What will the future of retail look like in an increasingly cashless and digital society?
On the podcast episode of “Inspired Retail,” host Tyler Kern talked with Michael Graham, the vice president of Banking Solutions and Strategy for Hyosung America. The two chatted about how the shift from cash to cashless is impacting the future of retail. Hyosung America is an ATM servicing company that is a growing leader in the ATM industry, and naturally, the company is a front seat witness to how these changes are happening and what to expect next.
6 Oct 2023
Inspired Banking Episode 2
ATMs have long been a part of the banking processing, but the pandemic accelerated the use of self-service tools in banking was. Bill Budde, Vice President of Banking Strategy and Solutions for Hyosung, spoke with Inspired Banking host Tyler Kern about the evolution of banking self-service tools and which technology benefits end-user experience and bank efficiency.
6 Oct 2023
Inspired Banking Episode 1 Part 2
Discover the cash movement journey, the net effects to the entire cash ecosystem from the customer to financial institutions and how it effects the experience and operations overall in this second part of the episode. Host, Daniel Litwin, dives into this topic with Bill Budde, VP of Banking Strategy & Solutions at Hyosung.
6 Oct 2023
Inspired Banking Episode 1 Part 1
Cash recycling has been proving itself to be a worthwhile upgrade to ATMs across the globe, creating domino effects from cost savings to safer cash to more efficient banking services for the end-user. Host, Daniel Litwin, dives into this topic with Bill Budde, VP of Banking Strategy & Solutions at Hyosung.
6 Oct 2023
PCI TR-31 Mandate Guidelines
In this podcast by Hyosung Innovue hosted by Daniel Litwin, Jeremy Ward, Tech Support Manager and Jasmine S. Jones, Director of Part Sales, discuss the upcoming compliance standards for ATMs set by the Payment Card Industry Security Standards Council. They highlight PCI TR 31, which will require updates and upgrades to ATM encrypting pin pad hardware, firmware, and software by December 31, 2024.
In this podcast by Hyosung Innovue hosted by Daniel Litwin, Jeremy Ward, Tech Support Manager and Jasmine S. Jones, Director of Part Sales, discuss the upcoming compliance standards for ATMs set by the Payment Card Industry Security Standards Council. They highlight PCI TR 31, which will require updates and upgrades to ATM encrypting pin pad hardware, firmware, and software by December 31, 2024.
Retailers are advised not to delay compliance as there could be consequences for waiting too long. The episode features guests Jeremy Ward, tech support manager with Hyosung Innovue, and Jasmine Jones, director of parts sales at Hyosung Innovue. They emphasize the importance of updating both hardware and software components of ATMs. Machines older than May 2014 might need replacements, especially those operating on the WinCE 5.0 platform. Retailers are encouraged to start preparations early to avoid potential backlogs and challenges.
6 Oct 2023
What Implications for Financial Institutions Were Revealed by The Federal Reserve’s Reports on Payment Trends?
Hyosung Innouve’s William Budde shares details about The Federal Reserve System’s FedCash® Services, disclosing the findings from its 2022 research into the payment habits of US consumers, suggesting enduring trends established during the pandemic.
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