Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach and place empathy at the center of the experience.
Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva
Welcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful career in customer service, the importance of employee empowerment, and Snapdeal's focus on customer delight. Explore the challenges of fragmented customer interactions and the future of AI-powered customer service.
Don't miss out on this engaging discussion on e-commerce customer experience.
14 Jun 2024
Navigating Customer Centricity: Building Trust, Transparency, and Predictability with Shilpa Gupta
Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, joins us to explore the growing importance of CX from the communication challenges of last-mile delivery to the importance of trust, transparency, and predictability in customer delight. Discover how technology and human empathy intersect to create seamless experiences, and gain insights into the future trends shaping the eCommerce industry.
14 Jun 2024
Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta
Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, joins us to explore the growing importance of CX from the communication challenges of last-mile delivery to the importance of trust, transparency, and predictability in customer delight. Discover how technology and human empathy intersect to create seamless experiences, and gain insights into the future trends shaping the eCommerce industry.
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