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I.T. Overdrive

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by Kelly Herrod

4.5(2 reviews)

16 episodes

Updated Daily

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Podcast Overview

I.T. Overdrive focuses on insights, strategies, and current information technology systems and tools which help small to medium-sized business avoid IT nightmares, solve confusing problems, and gives them peace of mind. Are you struggling with your office I.T.? You got into business to do what you love, not hassle with networks and failing PCs. Stop letting I.T. make you frustrated and overwhelmed. Is your data safe? Most businesses don't know if they are secure or not. A data breach is always very expensive. Is your network not working for you? The fix could be simple. How old is that server you've got in the closet? Upgrading isn't as expensive as you think. A lot rides on your I.T. Employees report being happier and getting more work completed when they're not wrestling with I.T. issues. Downtime is costing you real money and productivity. Is your data safe? Gain peace of mind when you know it is secure. Each episode of I.T. Overdrive features informative tips and current best practices provided by Kellly Herrod, a veteran I.T. expert and founder of Herrod Technology. Kelly maps out successful I.T. strategies that leave business owners and office managers going to work not thinking about I.T. We want to keep it that way. We believe that I.T. should just work, so that you can be successful at business. For notes and more episodes, go to ITOverdrivePodcast.com.

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Publishing Since

5/11/2021

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Recent Episodes

September 15, 2021

Having A Great Relationship With Our Customers Is Key

I can't remember any meeting I've ever sat in with a potential client who asks us about our certifications. Most of our clients don't even know what those certifications are, or what's required to get that certification, and how it applies to them. When I was at EDS, yes. I had to get certified on certain things, you had to have specific certifications to move into different groups, to be able to do different things because they were so specialized in what they did. You don't see a lot of guys going to work there with a kind of a general knowledge. It's very specific and they must have those certifications. Conversely, we rarely hire people coming from corporate or enterprise jobs. We find that their focus is a little too narrow and they don't have the kind of well-rounded knowledge that our clients require. You know, our guys, our techs have to be able to clean a virus off a computer, as well as configure a firewall for security, and everything in between. So we tend to try to look for those guys that maybe know a little about a lot, as opposed to a lot about one or two specific things. They can learn the things they need to learn to do our job. So our clients, on our level, don't typically care about certifications. They never ask. We don't really require them when we're looking to hire people. I'm not saying they're bad. They're great. Any kind of training you get is great. Any kind of certification proves that you're willing to learn enough about something to be able to get that certification. Most of our clients, they assume since we've been around 20 years, we know what we're doing on the tech side. At that point, it's more of a, "How do we feel about each other personally? Do we get the "warm fuzzies?" Can we call your other clients? And talk to them?" We pride ourselves on our personal touch that we have, even with our remote clients, the ones that aren't here in the metroplex, that we don't get to walk in their office as much anymore with the remote access, and the video calls. We still get to see them stay in touch and still have that personal interaction with them as much as we can without being on site. It's funny, when I'm talking to new potential clients, I talk about that, that aspect of our business, about our personal relationships that we have with our clients. And it's so much so that, I've got keys and garage door codes to a lot of businesses and maybe even the owners house. They'll email and say, "Hey, my WiFi at home isn't working, or my wife's tablet can't do this..." Or I've gone into a client's house after Christmas and hooked up their kids X boxes on their network, or put in a wifi booster so they could watch Netflix in their bedroom and things like that. So we have that personal relationship with a lot of our clients. We know their families and we really work with them on that personal level. A lot of these clients, I've known personally for a long time. We were friends before we were business associates and business partners. But you know that kind of trend translates down to all my engineers and techs as well. And I try to make sure they understand that's part of the business too. I'm a small business owner myself. And so, I understand the struggle. What they're going through. So, I get it, I can empathize with them and realte to the challneges of owning and running a small business. I think a lot of them appreciate that as well. Do you need help, or have any questions? Give us a call! Get all the links, resources and show notes at https://itoverdrivepodcast.com/16

September 8, 2021

Multifactor Authentication Could Save Your Bacon

Two-factor authentication or multifactor authentication is making a huge push over the past couple of years, but it's been around for a while. The reason it's making such a big push here lately is because Microsoft is starting to push that out to their Office 365 systems, which all of our clients use. A lot of businesses use it at all different sizes. All the school districts use it. It's a big player in the industry, and they're not requiring it yet, but they're highly suggesting it. And it's going to be a requirement, I think, from what we're reading and the way the industry is going. It's a bit of a pain right now to set up. I think it'll get easier as they go through it. You typically have to download a Microsoft authenticator to your phone or some kind of mobile device. And when you go to log into your email or your cloud server, you put in your login ID, your password, and it prompts you on your phone and asks you, "Are you trying to log in?" And all you have to do is hit yes or no, or approve or deny. In fact, we're actually working on a document right now. We're going to send to all of our clients with a recommendation to enable multifactor authentication on their Office 365 accounts. And if they don't want to do it, we're going to make them sign off on a piece of paper that they refused. And that if there are any breaches caused by this, that we determine that are caused by them not having the MFA enabled, that will be outside the scope of their contract. It's getting to be that serious. We have plenty of stories where if a client had multifactor authentication enable, it would have saved them a lot of time, hassle, and money. Sometimes you get that notification, and you're you're you are trying to buy something. It doesn't go through, and you get the text or the email that says, "We saw this charge. Are you, you're trying to buy this?" Well, okay, it's approved, but you may have to put the charge back through and maybe call them back. But I'm glad they do that, obviously, for the instances when you say, "No, I didn't charge a sombrero in Mexico City!" Do you need help, or have any questions? Give us a call! Get all the links, resources and show notes at https://itoverdrivepodcast.com/15

August 31, 2021

Do Your Laptops Have Encryption Enabled? They Should!

Your phone and tablets, those are a little easier to secure in that most people either have a pass code or face ID or fingerprint identification. That's pretty secure. That's about as secure as it can get out there. You can do face ID on your laptop with Windows now, and the same with Mac. They have a face facial recognition login, always great to activate if you have that option. Another great thing to do with your laptop is to turn on full disk encryption. On a Mac it's easy. It's in system settings. You go, I believe it's File Vault and you just turn it on. Same with windows. In the control panel, you can enable BitLocker, and it will encrypt all the files on your hard drive. We highly advise all of our clients to do this. Audits that our clients will send over either from one of their vendors or one of their customers is requiring this sometimes. We've had a couple from the IRS. We've had clients go through financial audits and as part of that, they've had to perform an I.T. audit as well. And that's always the big question. Do your laptops have encryption enabled? It's easy to do. It's it makes it pretty much impossible to read the contents of your hard drive without the encryption key. And that's the kicker is people are afraid that they're going to lose the encryption key. So if we manage it, we've got a repository that holds all the encryption keys. So that we can recover one if one's ever needed. You know that's our big stickler on laptops, you've got to enable that encryption. And then if your laptop gets stolen or lost, you leave it on the plane, somebody grabs it out of your car... Then you're safe. It doesn't mean they can't format your drive and reload it. They can. But, when they do that, all the files are gone anyway, so you don't have to worry about it anymore. Do you need help or have any questions? Give us a call! Get all the links, resources and show notes at https://itoverdrivepodcast.com/14

16 total episodes available

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What is I.T. Overdrive?: I.T. Overdrive focuses on insights, strategies, and current information technology systems and tools which help small to medium-sized business avoid IT nightmares, solve confusing problems, and gives them peace of mind.

Are you struggling with your office I.T.? You got into business to do what you love, not hassle with networks and failing PCs. Stop letting I.T. make you frustrated and overwhelmed. Is your data safe? Most businesses don't know if they are secure or not. A data breach is always very expensive. Is your network not working for you? The fix could be simple. How old is that server you've got in the closet? Upgrading isn't as expensive as you think.

A lot rides on your I.T. Employees report being happier and getting more work completed when they're not wrestling with I.T. issues. Downtime is costing you real money and productivity. Is your data safe? Gain peace of mind when you know it is secure.

Each episode of I.T. Overdrive features informative tips and current best practices provided by Kellly Herrod, a veteran I.T. expert and founder of Herrod Technology.

Kelly maps out successful I.T. strategies that leave business owners and office managers going to work not thinking about I.T. We want to keep it that way. We believe that I.T. should just work, so that you can be successful at business. For notes and more episodes, go to ITOverdrivePodcast.com.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: No, this podcast does not typically feature guests.

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