The Future of Self-Service in Hospitality - with Alexander Richter | Hotel Tech Unwrapped S2 Ep #3
For Season 2 of Hotel Tech Unwrapped, host Denis Ahern is joined by leaders in the hospitality tech industry to explore how technology is transforming hotel operations and guest experiences.For Episode 3, Denis is joined by Alexander Richter, Founder and Managing Director of Convene Hospitality, a leading provider of self-service check-in technology. In this episode, we discuss how self-service is enhancing rather than replacing the guest experience, why giving guests greater choice is becoming increasingly important, and how AI is accelerating innovation behind the scenes while keeping people at the heart of hospitality.Key takeaways:- Why self-service technology creates more time for meaningful guest interactions, rather than replacing them.- How offering guests flexibility and choice is shaping the future of the hotel experience.- The role of integrations, AI and automation in making hospitality technology faster to deploy and easier to scale.- Why successful technology adoption is about improving operational efficiency while preserving the human touch.Resources:
Learn more about IMS connect: https://imsconnect.com/ Learn more about Convene Hospitality: https://convene.com/
Connect with Alexander: https://www.linkedin.com/in/alexanderweissrichter/
Guest Technology Maturity Assessment: https://s.imsconnect.com/guest-tech-assesment
1 May 2026
The Lasting Impact of AI Early Adoption - with Jason Noronha | Hotel Tech Unwrapped S2 Ep #2
For Season 2 of Hotel Tech Unwrapped, host Denis Ahern is joined by leaders in the hospitality tech industry to explore how technology is transforming hotel operations and guest experiences. Jason Noronha, CEO of D3x, joins us for episode one. D3x is a platform providing agentic AI automation for hotels, hostels, aparthotels & hospitality businesses. In this episode, we explore the reasons why we don't view AI as our competitor, the potential lasting impact of early AI adoption for hospitality businesses, and the importance of change management for successful adoption.Key takeaways: - AI is an advantage to our business, and with our experience and physical capability, we don’t see it as a competitor.- How we are using AI day to day, and which platforms are leading the way- Early adopters of AI-driven hospitality tech can gain a significant competitive advantage in both guest experience and operational performance.- Successful implementation is as much about change management and team adoption as it is about the technology itself. Resources: Learn more about IMS connect: https://imsconnect.com/ Learn more about D3x: https://www.d3x.ai/Jason's Podcast: https://open.spotify.com/show/35ExmzlUb7JOZY9cXZl50f?si=7ecf1d338b4c478fConnect with Jason: https://www.linkedin.com/in/jasonnoronhareal/Guest Technology Maturity Assessment: https://s.imsconnect.com/guest-tech-assesment
25 Mar 2026
How Snapfix Is Transforming Hotel Maintenance – with Brett Robbins | Hotel Tech Unwrapped S2 Ep #1
For Season 2 of Hotel Tech Unwrapped, host Denis Ahern is joined by leaders in the hospitality tech industry to explore how technology is transforming hotel operations and guest experiences.
Brett Robbins, CEO of Snapfix, joins us for episode one. Snapfix is a platform built to empower frontline hotel teams and connect complex operational systems. In this episode, we explore our key principles for investing in tech, how hotels can move from reactive problem-solving to proactive, and how AI will shape the future of hotel technology in different ways than expected.
Key takeaways:
Frontline staff are the true architects of the guest experience, and Snapfix is the first platform designed specifically with their needs in mind.
Micro-optimisations can create massive financial and efficiency impact when applied consistently across a hotel.
Piloting software technology offers significant benefits for hoteliers who want to understand its real-world impact before committing to long-term investments.
Home technology experiences leaped forward during the pandemic, and the future of hotel tech relies on hotels catching up to meet those modern expectations.
Meeting guests where they live could be the next big step in the digital tech journey, whether through messaging apps or voice assistants, guests want hotel technology to feel as intuitive as the tech they already use daily.
Resources:
Learn more about IMS connect: https://imsconnect.com/ (https://imsconnect.com/)
Learn more about Snapfix: https://snapfix.com/ (https://snapfix.com/)
Connect with Brett on LinkedIn: https://www.linkedin.com/in/brettaustinrobbins (https://www.linkedin.com/in/brettaustinrobbins)
Guest Technology Maturity Assessment: https://s.imsconnect.com/guest-tech-assesment (https://s.imsconnect.com/guest-tech-assesment)
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