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This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

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IMS Podcast

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by IMS connect

5.0(1 reviews)

24 episodes

Updated Weekly

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Podcast Overview

Bringing you the latest from the world of hospitality tech.

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Publishing Since

2/21/2020

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Recent Episodes

May 1, 2026

The Lasting Impact of AI Early Adoption - with Jason Noronha | Hotel Tech Unwrapped S2 Ep #2

For Season 2 of Hotel Tech Unwrapped, host Denis Ahern is joined by leaders in the hospitality tech industry to explore how technology is transforming hotel operations and guest experiences. Jason Noronha, CEO of D3x, joins us for episode one. D3x is a platform providing agentic AI automation for hotels, hostels, aparthotels & hospitality businesses. In this episode, we explore the reasons why we don't view AI as our competitor, the potential lasting impact of early AI adoption for hospitality businesses, and the importance of change management for successful adoption.Key takeaways: - AI is an advantage to our business, and with our experience and physical capability, we don’t see it as a competitor.- How we are using AI day to day, and which platforms are leading the way- Early adopters of AI-driven hospitality tech can gain a significant competitive advantage in both guest experience and operational performance.- Successful implementation is as much about change management and team adoption as it is about the technology itself. Resources: Learn more about IMS connect: https://imsconnect.com/ Learn more about D3x: https://www.d3x.ai/Jason's Podcast: https://open.spotify.com/show/35ExmzlUb7JOZY9cXZl50f?si=7ecf1d338b4c478fConnect with Jason: https://www.linkedin.com/in/jasonnoronhareal/Guest Technology Maturity Assessment: https://s.imsconnect.com/guest-tech-assesment

March 25, 2026

How Snapfix Is Transforming Hotel Maintenance – with Brett Robbins | Hotel Tech Unwrapped S2 Ep #1

For Season 2 of Hotel Tech Unwrapped, host Denis Ahern is joined by leaders in the hospitality tech industry to explore how technology is transforming hotel operations and guest experiences. Brett Robbins, CEO of Snapfix, joins us for episode one. Snapfix is a platform built to empower frontline hotel teams and connect complex operational systems. In this episode, we explore our key principles for investing in tech, how hotels can move from reactive problem-solving to proactive, and how AI will shape the future of hotel technology in different ways than expected. Key takeaways: <ul><li>Frontline staff are the true architects of the guest experience, and Snapfix is the first platform designed specifically with their needs in mind. </li></ul><ul><li>Micro-optimisations can create massive financial and efficiency impact when applied consistently across a hotel. </li></ul><ul><li>Piloting software technology offers significant benefits for hoteliers who want to understand its real-world impact before committing to long-term investments. </li></ul><ul><li>Home technology experiences leaped forward during the pandemic, and the future of hotel tech relies on hotels catching up to meet those modern expectations. </li></ul><ul><li>Meeting guests where they live could be the next big step in the digital tech journey, whether through messaging apps or voice assistants, guests want hotel technology to feel as intuitive as the tech they already use daily. </li></ul>Resources: Learn more about IMS connect: <a href="https://imsconnect.com/" target="_blank" rel="ugc noopener noreferrer">https://imsconnect.com/</a> Learn more about Snapfix: <a href="https://snapfix.com/" target="_blank" rel="ugc noopener noreferrer">https://snapfix.com/</a> Connect with Brett on LinkedIn: <a href="https://www.linkedin.com/in/brettaustinrobbins" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/brettaustinrobbins</a> Guest Technology Maturity Assessment: <a href="https://s.imsconnect.com/guest-tech-assesment" target="_blank" rel="ugc noopener noreferrer">https://s.imsconnect.com/guest-tech-assesment</a>

August 28, 2024

Evolving guest experiences feat. Joe Pine - Hotel Tech Unwrapped - Special Episode

Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on the final episode of the Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality. A slightly different format, this special episode features Joe Pine, co-author of The Experience Economy, an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups. The conversation revolves around the concept of the experience economy and its application in the hospitality industry. It explores the principles of the experience economy, its impact on guest and employee experiences, and the role of technology in enhancing these experiences. Takeaways: <ul> <li>The application of the experience economy principles in the hospitality industry</li> <li>The impact of technology on enhancing guest and employee experiences</li> <li>The role of customisation and theming in creating memorable guest experiences</li> </ul> Chapters 00:00 - Introduction 09:24 - The Experience Economy 12:42 - Applying the principles in hospitality 18:08 - The role of technology 25:12 - The progression of economic value 32:26 - Innovation in hospitality 38:28 - The digital guest experience 46:02 - Key takeaways

24 total episodes available

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Frequently asked questions

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What is IMS Podcast?: Bringing you the latest from the world of hospitality tech.
How often does this podcast release new episodes?: This podcast updates weekly.
Where can I listen to this podcast?: This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: No, this podcast does not typically feature guests.

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