Welcome to in conversation with coeo UK, join us as we dive into the innovations, challenges, and human stories powering credit management and collections. From AI and digital engagement to customer experience and compliance, hear insights from industry experts, thought leaders, and coeo professionals. Stay informed. Stay engaged. Stay ahead with coeo.
In Conversation With coeo
Claim This Podcastby coeo | UK
45 episodes
Updated Weekly
Accepts GuestsHas SponsorsLocation 🇬🇧
18
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality37
Social0
YouTube0
Engagement0
Podcast Overview
Welcome to in conversation with coeo UK, join us as we dive into the innovations, challenges, and human stories powering credit management and collections. From AI and digital engagement to customer experience and compliance, hear insights from industry experts, thought leaders, and coeo professionals. Stay informed. Stay engaged. Stay ahead with coeo.
Language
🇺🇲
Publishing Since
3/31/2020
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18
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality37
Social0
YouTube0
Engagement0
7
Excellent Areas
0
Good Performance
12
Growth Opportunities
excellent
Episode Length
42 minutes
Performing excellently!
poor
Publishing Consistency
Every 49 days
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Recent Episodes
March 16, 2026
UK Customer Focus Summit 2026 | Robbie Hunter-Paul, Remain Strong - Engaging people to drive better outcomes
<p>People remain at the heart of successful customer engagement.</p><p><br></p><p>In the closing session of the UK Customer Focus Summit 2026, Robbie Hunter-Paul (Founder of Remain Strong) explores how behavioural science, wellbeing and resilience can support better outcomes for both employees and customers.</p><p><br></p><p>Drawing on his experience as a performance coach and mental health advocate, Robbie shares practical strategies for managing stress, building healthy habits and supporting teams working in high-pressure environments.</p>
March 16, 2026
UK Customer Focus Summit 2026 | Panel Discussion - Key topics shaping responsible collections
<p>What does the future of customer engagement and responsible collections look like?</p><p><br></p><p>In this interactive panel discussion from our UK Customer Focus Summit 2026, industry leaders from across financial services and utilities discuss the biggest challenges and opportunities shaping the sector today.</p><p><br></p><p>Hosted by Ian Parry (coeo UK), the panel features:</p><p>Ash Freestone - So Energy</p><p>Eleanor Kumar - Barclays</p><p>Karen Ryan - Clear Business</p><p>Tom Squires - Close Brothers</p><p>Ben Calvert - coeo UK</p><p><br></p><p>Together they explore changing customer expectations, trust, personalisation, regulatory pressures and the role of technology in shaping responsible collections.</p>
March 16, 2026
UK Customer Focus Summit 2026 | Jules Sharples, coeo UK - Innovation in collections part III
<p>How can AI support customer engagement without losing the human touch?</p><p><br></p><p>In this session from our UK Customer Focus Summit 2026, Jules Sharples (Head of Change Management at coeo UK) introduces coeo’s cAI voice agent and explains how automation can support collections teams.</p><p><br></p><p>The session explores how AI can handle routine interactions, support payment journeys and free up human agents to focus on more complex and meaningful customer conversations.</p>
45 total episodes available
Deep-dive analytics for In Conversation With coeo
Frequently asked questions
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- What is In Conversation With coeo?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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