by EliseAI
Host Jacob Kosior sits down with multifamily operators, executives, and leaders to talk about what it actually takes to build, lead, and grow something that lasts. Every episode covers the decisions, the hard lessons, and the kind of thinking you only develop from years in the work. If you're building something in multifamily or property management—a business, a team, a career—this is the conversation. New episodes twice a month. A podcast by EliseAI.
Language
🇺🇲
Publishing Since
3/18/2026
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July 8, 2026
<p>Marcella Eppsteiner holds one of the most unique titles in multifamily, and she makes the case that it's about to become essential. As Chief Experience Officer at Mission Rock Residential, she owns both the customer experience and the team member experience, spanning marketing, revenue management, learning and development, and people and culture. Marcella has spent more than 20 years in the industry, starting onsite for student housing and rising through sales and marketing leadership into the CXO seat.</p><p>Jacob Kosior and Marcella get into why experience, not price, is the real differentiator in a concession-heavy market, what a micro moment is and why every interaction is one, why staff turnover is more of a clarity problem than a pay problem, and how the onsite role is being redefined as AI absorbs the busy work. They also talk about the data she watches every day, why she reads every resident review herself, and why she believes the human layer only grows more valuable when added on top of AI.</p><p><br></p><p>Timestamps:</p><p>01:09 This or That</p><p>02:04 The rare CXO seat, and what it actually includes</p><p>04:06 Why experience beats price in a concession-heavy market</p><p>04:32 Every interaction is a micro moment</p><p>06:25 The data she reads every single day</p><p>08:44 Centralization: centralizing functions, not just roles</p><p>13:40 Two causes of turnover you can actually control</p><p>15:50 A leasing consultant in 2026 vs one index card in 2003</p><p>17:05 The human layer, and why it grows more valuable with AI</p><p><br></p><p>New episodes twice a month. Follow the show so you never miss one. </p><p>In Good Company is a multifamily podcast by EliseAI. </p><p>🔗 Learn more: <a href="https://meet.eliseai.com/4nSeP7b"><u>https://meet.eliseai.com/4nSeP7b</u></a></p><p><br></p>
June 25, 2026
<p>Nick Deveau is on a mission to fix billions of dollars being lost through apartments sitting vacant each year. As Co-Founder and CEO of GrottoAI, he's built a coaching tool that works alongside multifamily leasing teams on their calls and onsite tours, a first for the industry, to find insights into what moves a prospect to lease.</p><p><br></p><p>Nick has spent nearly a decade building vertical AI in highly regulated industries, from hiring to healthcare to insurance. Most recently, he and Co-founder Ben Epstein led the core technology behind EvolutionIQ's $730 million acquisition in late 2024, one of the first major vertical AI exits. He has graduate training from Stanford, and a long-running fascination with behavior change that traces back to his early days in psychiatry research.</p><p><br></p><p>Jacob Kosior and Nick get into the half-trillion-dollar vacancy problem hiding behind every empty unit, the human signals that predict whether a prospect moves forward, why the tour is the richest and most overlooked data source in leasing, how operators are hiring for rapport over resumes, and why leasing is sales. Plus Greta, the in-house AI employee that built Grotto's paid-search engine over a weekend.</p><p><br></p><p>Timestamps:</p><p>01:31 - This or That </p><p>02:50 - The psychiatry-to-AI thread</p><p>04:41 - Leaving a $730M exit for apartment leasing </p><p>05:34 - The half-trillion-dollar vacancy problem </p><p>06:43 - What the data says converts a prospect </p><p>09:04 - The tour: leasing's richest data source </p><p>10:36 - Hiring for rapport, and why a bartender works </p><p>13:16 - Leasing is sales </p><p>14:58 - What vertical AI sees that horizontal tools miss </p><p>16:11 - Greta, Grotto's in-house AI employee</p><p><br></p><p>New episodes twice a month. Follow the show so you never miss one. </p><p><br></p><p>In Good Company is a multifamily podcast by EliseAI. </p><p>🔗 Learn more: <a href="https://meet.eliseai.com/4nSeP7b"><u>https://meet.eliseai.com/4nSeP7b</u></a></p><p><br></p>
June 9, 2026
<p>Jen Tindle has spent her career at the intersection of real estate and technology. Today she's VP of Partnerships and Strategic Initiatives at Grace Hill, where she leads M&A, partner programs, and data products. She also writes the All About CRE Substack newsletter and co-created Build Order, a podcast and essay series about how systems shape cities. Before Grace Hill, Jen led data and analytics at private equity firm Pennybacker Capital before co-founding CREx, a CRE tech company that she ran as CEO.</p><p>Jacob Kosior and Jen get into what Grace Hill's data is actually showing about the multifamily industry right now, including why one in three prospects never gets contacted after their tour. They talk about the fastest proptech consolidation Jen's ever seen in her career, the one thing every operator should be focused on for the rest of 2026, why AI adoption keeps getting driven from the wrong seat of the org, and much more.</p><p><br></p><p>Timestamps:</p><p>0:52 - Get to Know Jen</p><p>4:00 - Beyond the Day Job</p><p>7:17 - Where Humans Shine</p><p>9:52 - What the Data Shows</p><p>12:04 - The Priority in 2026</p><p>17:16 - AI in Work and Life</p><p><br></p><p>New episodes twice a month. Follow the show so you never miss one. </p><p>In Good Company is a multifamily podcast by EliseAI. </p><p>🔗 Learn more: <a href="https://meet.eliseai.com/4nSeP7b"><u>https://meet.eliseai.com/4nSeP7b</u></a></p>
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Host Jacob Kosior sits down with multifamily operators, executives, and leaders to talk about what it actually takes to build, lead, and grow something that lasts. Every episode covers the decisions, the hard lessons, and the kind of thinking you only develop from years in the work.
If you're building something in multifamily or property management—a business, a team, a career—this is the conversation.
New episodes twice a month. A podcast by EliseAI.
This podcast updates daily.
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Yes, this podcast regularly features guests.
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