In The Business of Humans

About In The Business of Humans

The Unlikely Duo: Turning Workplace Dynamics into Lifelong Friendships (and Business Wisdom!) Meet Lynda Harvey and Joe Gilgoff: a former employee and boss who morphed their professional relationship into an extraordinary, decades-spanning friendship. With 40+ years of combined experience building, scaling, and supporting top-tier Customer Support and Service departments, they've seen it all. But here's their secret: they know that the business of working is all about the business of working with humans. Get proven business facts and refreshingly honest career advice in a conversation built on trust, experience, and an amazing friendship.

Publisher

Lynda Harvey + Joe Gilgoff

Category

business

Language

en

Explicit

No

First episode

31 Dec 2025

Latest episode

10 Sept 2026

Latest episodes

15 of 16 episodes have a transcript.

1. 

   10 Sept 2026TRANSCRIPT

   Keen presents: Employee Experience = Customer Experience: Why Happy Teams Create Loyal Customers

   Lynda Harvey and Joe Gilgoff explore how investing in employee experience directly drives customer loyalty and business success in this interview.

2. 

   27 Aug 2026TRANSCRIPT

   Keen presents: How to Actually Get Hired; modern recruiting secrets with e.l.f. Beauty's Gina Alvino

   Lynda and Joe interview Gina Alvino, Senior Manager of Talent Acquisition at e.l.f. Beauty, for modern recruiting secrets and actionable advice on how candidates can stand out in today's job market.

3. 

   4 Aug 2026TRANSCRIPT

   Toxic Workplaces Part II: How to Deal With a Toxic Boss (And Become a Better Leader)

   Joe Gilgoff and Lynda Harvey discuss how to navigate toxic bosses and cultivate inspiring leadership, offering practical strategies for building healthier teams and careers.

4. 

   16 Jul 2026TRANSCRIPT

   Humanity Through Video, with Ben Nathan + Fran Bryzski (Presented by: Hark)

   Host Lynda and Joe interview filmmaker Ben Nathan and entrepreneur Fran Bryzski about why video builds trust and authentic human connection in business communication.

5. 

   7 Jul 2026TRANSCRIPT

   Code Switching at Work: Authenticity, Leadership & Belonging

   Co-hosts Lynda Harvey and Joe Gilgoff interview Dr. Wendy Johnson and Clarence Bongalos about the emotional, psychological, and practical realities of code switching in the workplace.

6. 

   24 Jun 2026TRANSCRIPT

   Season 2 Premiere: Lynda & Joe on Life, Leadership, and What's Next

   Hosts Lynda Harvey, executive coach, and Joe Gilgoff, customer experience expert, discuss life, leadership, and future professional journeys in this season premiere interview.

7. 

   18 Mar 2026TRANSCRIPT

   AI is for Humans

   Host [Host Name] interviews Aria Finger, Chief of Staff to Reid Hoffman, exploring how AI can uplift humanity in the workplace and beyond.

8. 

   3 Mar 2026TRANSCRIPT

   Boundaries at Work

   Host Lynda and guest Joe explore establishing effective work boundaries for career-driven individuals, offering actionable advice and personal stories for maintaining well-being and fulfillment.

9. 

   25 Feb 2026TRANSCRIPT

   Fix Your Hair (Managers vs. Leaders)

   Lynda and Joe explore the critical differences between managers and leaders, revealing how both roles are essential for organizational success and offering insights into mastering both.

10. 

    10 Feb 2026TRANSCRIPT

    Mixing It Up With HR (with Morgan Montgomery-Rice)

    Host Lynda and Joe interview Morgan Montgomery-Rice, Founder + Fractional Head of People, about effectively navigating the HR function for workplace success.

11. 

    3 Feb 2026TRANSCRIPT

    Networking for Normal People

    Host Joe and guest Lynda share practical networking strategies and career anecdotes, redefining human connections for career fulfillment.

12. 

    27 Jan 2026TRANSCRIPT

    Personal Branding (with Alexa DePasquale)

    Brand + Strategy Executive Alexa DePasquale joins hosts Lynda and Joe to explore how taking control of your personal brand maximizes career and life opportunities.

13. 

    20 Jan 2026TRANSCRIPT

    Social Media + Career (what to do + what not to do!)

    Host Lynda and guest Joe explore social media's impact on career progression, sharing cautionary tales and essential do's and don'ts for professional online presence.

14. 

    13 Jan 2026TRANSCRIPT

    Toxic Workplaces

    Hosts Lynda and Joe explore identifying, surviving, and leaving toxic workplaces, sharing candid insights from their extensive leadership experience.

15. 

    2 Jan 2026TRANSCRIPT

    Bringing Your Whole Self to Work: The Myth

    Lynda and Joe explore the myth of bringing your whole self to work, offering insights on balancing authenticity with professional boundaries.

16. 

    31 Dec 2025

    The Business of Humans: Pilot

    Lynda Harvey, founder of LeveledUp Leadership, and Joe Gilgoff, founder of CX Joe Advisory, share their career journeys and the foundation of their friendship in this pilot interview episode.

Inside a recent episode

Keen presents: Employee Experience = Customer Experience: Why Happy Teams Create Loyal Customers

Published 10 Sept 2026 · Transcript excerpt

[…] So that is one thing that I think I naively believe that I actually was true. And I believe with so much conviction now and basically that there's going to be one of two cycles you could think of as either a virtuous cycle or a very virtuous cycle, the virtuous cycle that you want to drive. is that dynamic of the happier the team is, the happier customers are, the business is prospering, and it just kind of goes in this beautiful cycle. And the complete opposite could occur. And when you have a team that is not motivated, is not being treated well, absolutely, those who are speaking to customers, it's going to shine through, create a more negative experience, the business won't prosper. […]

Who has been a guest on In The Business of Humans

Names identified in recent episode analyses. Showing up to five guests.

• Gina Alvino
• Ben Nathan
• Fran Bryzski
• Fran Briskey
• Wendy Johnson

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

10 ratings

Spotify

5.0 / 5

3 ratings

Contact In The Business of Humans

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about In The Business of Humans