About In the Spotlight - The Smart Connected Workplace Podcast with Quocirca
Quocirca’s ‘In the Spotlight’ podcast series is the definitive podcast on digital disruption in the office print industry. Join Louella Fernandes, Director of Quocirca and industry leaders as we discuss how industry players must adapt to address the convergence of print and digital technologies in the hybrid workplace. We will be covering analytics, cloud, channel disruption, cybersecurity, IoT, the smart connected workplace, sustainability and more. Quocirca Podcast Disclaimer: The information contained in this Podcast was obtained from industry executives via interviews and has not been independently verified by us. It may not be accurate or current, and we have no obligation to provide any updates or changes to any information provided. The listener may not edit, modify, copy, reproduce or redistribute this Podcast in whole or in part. We are not liable for any use of this Podcast by the listener which is not in accordance with the terms of this disclaimer. The views and opinions expressed in this Podcast are not necessarily those of Quocirca. Any opinions given by industry executives interviewed by us are strictly those of the individual. We are not providing any financial, economic, legal, accounting, tax or other professional advice or recommendations in this Podcast. In addition, the information contained in this Podcast does not constitute investment advice and should not be relied upon by the listener. The receipt of this Podcast by any listener is not to be taken to constitute such person a client of Quocirca. We do not make any representation or warranty, express or implied, as to the accuracy or completeness of the statements or any information contained in this Podcast and any liability therefore (including in respect of direct, indirect or consequential loss or damage) is expressly disclaimed.
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MPS Monitor: The Next Evolution of Managed Print Services
In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, speaks with Kevin Tetu, President of the Managed Print Division at MPS Monitor and Nexera, about the evolution of managed print services and the shift from simply monitoring devices to actively managing business outcomes. They discuss how AI, service intelligence and fleet data are transforming MPS, the growing importance of proactive and predictive service, cybersecurity and hybrid work environments, and how dealers can turn fragmented operational data into actionable insights. Kevin also shares his perspective on the future of MPS, including remote diagnostics, AI-assisted service, reducing service costs and attracting a new generation of talent to the print industry.🌐 Learn more about MPS Monitor: https://www.mpsmonitor.com/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro00:50 - MPS Monitor and Kevin's career05:26 - US expansion07:43 - Innovation in the MPS market10:14 - Changing expectations of customers12:23 - MPS Monitor and Nexera partnership16:04 - AI in the MPS market19:43 - Future success of MPS providers22:18 - How to use data24:47 - Security and service challenges28:09 - What's next for the MPS market32:15 - Closing
6 Jul 2026
Driving Value-Based Service Innovation, with Andreas Schneider, Canon EMEA
In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Andreas Schneider, Head of Customer Service and Operations at Canon Europe, to explore how service excellence is becoming a critical differentiator in the evolving print industry. The conversation examines Canon’s transformation from traditional break-fix support to proactive, predictive, and value-based service delivery, the growing role of AI, remote diagnostics, and automation in service operations, and how Canon is strengthening collaboration with its partner ecosystem across EMEA. Andreas shares insights into changing customer expectations, the importance of transparency and simplicity in service delivery, and why the industry must rethink traditional service models to focus on business outcomes and customer value rather than activity-based metrics. The discussion offers a unique perspective on the future of service, innovation, and long-term differentiation in an increasingly competitive and commoditized print market.
🌐 Learn more about Canon: 🌐 Learn more about Quocirca at https://quocirca.com/
🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/
🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/
🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca
Timestamps:
00:00 - Intro
00:51 - Andy's career history & role at Canon
01:59 - Canon's service heritage and what's new
04:44 - The importance of service
06:00 - Canon's strategy around customer experience
10:01 - How Canon is using AI to improve it's service offerings
14:27 - Customer expectations
16:14 - Predictive maintenance on imageFORCE.
19:29 - Canon Partner Programme and how Canon supports it's partners
24:13 - The future of service at Canon
26:40 - Learn more about Canon and Andy
30 Jun 2026
Modernising Print in a Zero Trust, Cloud-First World. With JD Carter, Vasion
In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by JD Carter, Chief Strategy Officer at Vasion, to discuss how organizations can modernise print infrastructure in a zero trust, cloud-first world. The conversation explores the growing gap between broader IT modernisation and legacy print environments, the evolution of Vasion from its PrinterLogic roots into an intelligent print automation platform, and the role of cloud-native printing in supporting security, compliance, and digital transformation initiatives. JD shares insights into the future of cloud print, the importance of eliminating print servers, aligning print with zero trust architectures, and how intelligent print automation can help organisations accelerate AI adoption by transforming traditional print workflows into digital, automated processes. The discussion also covers market trends, Microsoft’s Modern Print architecture, hybrid work environments, and Vasion’s vision for helping organisations modernise print infrastructure at every stage of their digital transformation journey.
🌐 Learn more about Vasion at: https://vasion.com/
🌐 Learn more about Quocirca at https://quocirca.com/
🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/
🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/
🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca
Timestamps:
00:00 - Intro
01:26 - JD's Role at Vasion
02:11 - What is Vasion?
03:53 - The shift to cloud native print
05:31 - Zero trust print environments
07:55 - The cost of security weaknesses
11:10 - Intelligent print automation
12:54 - What is secure print?
14:42 - Differentiating factors when selecting a print platform
18:14 - What's next for the cloud print market?
20:43 - What's next for Vasion?
22:44 - The development of the PrinterLogic brand
24:14 - Learn more about Vasion
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
179,184
Score snapshot 15 Sept 2025
Spotify
5.0 / 5
2 ratings
Podcast Authority Score: 30 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
13
Social presence
0
YouTube
82
Engagement
32
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