Quocirca’s ‘In the Spotlight’ podcast series is the definitive podcast on digital disruption in the office print industry. Join Louella Fernandes, Director of Quocirca and industry leaders as we discuss how industry players must adapt to address the convergence of print and digital technologies in the hybrid workplace. We will be covering analytics, cloud, channel disruption, cybersecurity, IoT, the smart connected workplace, sustainability and more. Quocirca Podcast Disclaimer: The information contained in this Podcast was obtained from industry executives via interviews and has not been independently verified by us. It may not be accurate or current, and we have no obligation to provide any updates or changes to any information provided. The listener may not edit, modify, copy, reproduce or redistribute this Podcast in whole or in part. We are not liable for any use of this Podcast by the listener which is not in accordance with the terms of this disclaimer. The views and opinions expressed in this Podcast are not necessarily those of Quocirca. Any opinions given by industry executives interviewed by us are strictly those of the individual. We are not providing any financial, economic, legal, accounting, tax or other professional advice or recommendations in this Podcast. In addition, the information contained in this Podcast does not constitute investment advice and should not be relied upon by the listener. The receipt of this Podcast by any listener is not to be taken to constitute such person a client of Quocirca. We do not make any representation or warranty, express or implied, as to the accuracy or completeness of the statements or any information contained in this Podcast and any liability therefore (including in respect of direct, indirect or consequential loss or damage) is expressly disclaimed.<hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
In the Spotlight - The Smart Connected Workplace Podcast with Quocirca
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Podcast Overview
Quocirca’s ‘In the Spotlight’ podcast series is the definitive podcast on digital disruption in the office print industry. Join Louella Fernandes, Director of Quocirca and industry leaders as we discuss how industry players must adapt to address the convergence of print and digital technologies in the hybrid workplace. We will be covering analytics, cloud, channel disruption, cybersecurity, IoT, the smart connected workplace, sustainability and more. Quocirca Podcast Disclaimer: The information contained in this Podcast was obtained from industry executives via interviews and has not been independently verified by us. It may not be accurate or current, and we have no obligation to provide any updates or changes to any information provided. The listener may not edit, modify, copy, reproduce or redistribute this Podcast in whole or in part. We are not liable for any use of this Podcast by the listener which is not in accordance with the terms of this disclaimer. The views and opinions expressed in this Podcast are not necessarily those of Quocirca. Any opinions given by industry executives interviewed by us are strictly those of the individual. We are not providing any financial, economic, legal, accounting, tax or other professional advice or recommendations in this Podcast. In addition, the information contained in this Podcast does not constitute investment advice and should not be relied upon by the listener. The receipt of this Podcast by any listener is not to be taken to constitute such person a client of Quocirca. We do not make any representation or warranty, express or implied, as to the accuracy or completeness of the statements or any information contained in this Podcast and any liability therefore (including in respect of direct, indirect or consequential loss or damage) is expressly disclaimed.<hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
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Recent Episodes
July 6, 2026
Driving Value-Based Service Innovation, with Andreas Schneider, Canon EMEA
<p>In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Andreas Schneider, Head of Customer Service and Operations at Canon Europe, to explore how service excellence is becoming a critical differentiator in the evolving print industry. The conversation examines Canon’s transformation from traditional break-fix support to proactive, predictive, and value-based service delivery, the growing role of AI, remote diagnostics, and automation in service operations, and how Canon is strengthening collaboration with its partner ecosystem across EMEA. Andreas shares insights into changing customer expectations, the importance of transparency and simplicity in service delivery, and why the industry must rethink traditional service models to focus on business outcomes and customer value rather than activity-based metrics. The discussion offers a unique perspective on the future of service, innovation, and long-term differentiation in an increasingly competitive and commoditized print market.</p><p><br></p><p>🌐 Learn more about Canon: 🌐 Learn more about Quocirca at https://quocirca.com/</p><p>🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/</p><p>🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/</p><p>🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca</p><p><br></p><p>Timestamps:</p><p><br></p><p>00:00 - Intro</p><p>00:51 - Andy's career history & role at Canon</p><p>01:59 - Canon's service heritage and what's new</p><p>04:44 - The importance of service</p><p>06:00 - Canon's strategy around customer experience</p><p>10:01 - How Canon is using AI to improve it's service offerings</p><p>14:27 - Customer expectations </p><p>16:14 - Predictive maintenance on imageFORCE.</p><p>19:29 - Canon Partner Programme and how Canon supports it's partners</p><p>24:13 - The future of service at Canon</p><p>26:40 - Learn more about Canon and Andy</p>
June 30, 2026
Modernising Print in a Zero Trust, Cloud-First World. With JD Carter, Vasion
<p>In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by JD Carter, Chief Strategy Officer at Vasion, to discuss how organizations can modernise print infrastructure in a zero trust, cloud-first world. The conversation explores the growing gap between broader IT modernisation and legacy print environments, the evolution of Vasion from its PrinterLogic roots into an intelligent print automation platform, and the role of cloud-native printing in supporting security, compliance, and digital transformation initiatives. JD shares insights into the future of cloud print, the importance of eliminating print servers, aligning print with zero trust architectures, and how intelligent print automation can help organisations accelerate AI adoption by transforming traditional print workflows into digital, automated processes. The discussion also covers market trends, Microsoft’s Modern Print architecture, hybrid work environments, and Vasion’s vision for helping organisations modernise print infrastructure at every stage of their digital transformation journey.</p><p><br></p><p>🌐 Learn more about Vasion at: https://vasion.com/</p><p>🌐 Learn more about Quocirca at https://quocirca.com/</p><p>🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/</p><p>🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/</p><p>🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca</p><p><br></p><p>Timestamps:</p><p><br></p><p>00:00 - Intro</p><p>01:26 - JD's Role at Vasion</p><p>02:11 - What is Vasion?</p><p>03:53 - The shift to cloud native print</p><p>05:31 - Zero trust print environments</p><p>07:55 - The cost of security weaknesses</p><p>11:10 - Intelligent print automation</p><p>12:54 - What is secure print?</p><p>14:42 - Differentiating factors when selecting a print platform</p><p>18:14 - What's next for the cloud print market?</p><p>20:43 - What's next for Vasion?</p><p>22:44 - The development of the PrinterLogic brand</p><p>24:14 - Learn more about Vasion</p>
June 25, 2026
Xerox: Inside the Integrated Play with CEO Louie Pastor
<p>In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, sits down with Louie Pastor, CEO of Xerox, for a special 100th episode discussion on leadership, transformation, and the future of the print industry. Louie reflects on his unconventional journey from corporate lawyer to Xerox CEO, sharing the leadership principles that have shaped his approach to driving change at one of the world’s most iconic technology brands. The conversation explores Xerox’s reinvention strategy, the role of acquisitions and services-led growth, the convergence of print, AI, and IT services, and how the company is helping customers build secure, intelligent, and automated workflows. Louie also discusses the opportunities and challenges facing the industry, Xerox’s vision for long-term growth, and why print remains a vital part of an increasingly connected, AI-enabled digital ecosystem.</p><p><br /></p><p>🌐 Learn more about Xerox at: https://www.xerox.com/</p><p>🌐 Learn more about Quocirca at https://quocirca.com/</p><p>🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/</p><p>🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca</p><p><br /></p><p>Timestamps:</p><p><br /></p><p>00:00 - Intro</p><p>01:03 - Introduction to Louie</p><p>02:24 - Louie's leadership philosophy</p><p>04:35 - The next chapter for Xerox</p><p>08:09 - Xerox's brand perception</p><p>10:52 - Xerox's growth plans</p><p>13:53 - Lexmark's integration with Xerox</p><p>18:13 - How Xerox is differentiating from competition</p><p>20:37 - Xerox's refreshed brand identity</p><p>22:41 - How print is evolving with AI</p><p>24:40 - Closing</p><p><br /></p>
96 total episodes available
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