Communication is hard. Being a communications professional is even harder. In each episode of Infernal Communication, we take a deeper look at the wild little fires communicators have to put out every day. We stop, drop and uncover the surprising reach of these oh-so-common problems in internal comms and beyond. Join Brian and Lottie from Staffbase as they speak with communication experts and people with some pretty wild stories. We'll ignite fresh perspectives that soothe the burn of any communication snafu, and help you think differently about life and work.
Beyond the Words: The case for listening to what isn’t said
We’ve spent the whole second season of Infernal Communication talking about storytelling. So it’s time we focus on the other side of the conversation: listening. You know the old saying, we’ve got one mouth and two ears, yet for some reason, listening can really take a back seat to talking, let’s flip the script.
In this episode, former 9-1-1 operator, Doug Showalter, shares real world examples of how careful listening saves lives. And then, How to Listen Like You Mean It, author Ximena Vengoechea gives practical advice for deciphering the right kind of listening– depending on who you’re talking to.
Join host Lottie Bazley in our series finale for insight into how to become a better listener– whether it’s a life-threatening situation or your average Monday meeting.
14 Mar 2024TRANSCRIPT
'The Beast at Tanagra': Allegories, metaphors, and connecting with your audience
We’ve said it once, and we’ll say it again (and again…), know your audience! Get specific and think of them early and often. It’s all too easy to try to be all things to all people, and casting too wide a net that can leave you connecting with no one. But sometimes getting very specific and using insider language leaves people out. Metaphors, allegories, and unique shared experiences can make us feel connected while alienating others. How do you toe that line? How can you target a niche audience without being totally inaccessible to newcomers?
Few things are more polarizing than Star Trek, so we dig into a very specific episode to really demonstrate how language can bring us together or pull us apart. Join host Brian Tomlinson in conversation with Star Trek super fan and former legal investigator Ron Yamauchi and writer and professor Sara Rivera. They’ll talk about what’s so special about this episode and what it says about communication at its core. Whether or not you’re a die-hard ‘Trekker,’ this episode will make you dig deep into the question: “Who are you really writing for?”
7 Mar 2024TRANSCRIPT
What's Done is Done: How to bounce back from embarrassment
In the moment, it’s awful. And often for many moments afterwards, still awful. But inevitably we are going to embarrass ourselves, let’s figure out how to flip the script.
In this episode, we’ll hear the story of how restaurateur Will Beckett’s humour and kindness turned a very expensive mistake into great press and a boost in sales. Then, branding expert and leadership coach Tori Lazar speaks to the benefits of seeing the levity in humiliating experiences, and facing it all head on.
Join host Lottie Bazley as she walks us through some good old-fashioned embarrassing stories, cringe-worthy moments, and, of course, lasting lessons.
Inside a recent episode
Beyond the Words: The case for listening to what isn’t said
Published 21 Mar 2024 · Transcript excerpt
[…] Culturally, there's a lot of training around being a great presenter, being a great storyteller, negotiating influence persuasion. All these ways that we can get our message across, but we forget about that other piece. And to me, that other piece is just so important. And that, of course, is listening. […]
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