Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

Infobip BipGurus

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by Solid Gold Podcasts #BeHeard

4 episodes

Updated Daily

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Podcast Overview

Let's talk CX in Africa! BipGurus is about everything tech in the African customer experience (CX) space! In this podcast series, Infobip's CX experts are joined by African business leaders to unpack a range of business opportunities, from omnichannel engagement strategies, to overcoming the complexity of consumer communications, to the rise of artificial intelligence in customer engagement and much, much more! Infobip is a global leader in omnichannel engagement. Quality engineering is the backbone of everything we do. Over the last 15 years, we've grown into an Engineering Powerhouse with 65+ offices on six continents and over 3,000 experts, aiming to change how the world communicates. And we are just starting! We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. With the Infobip BipGurus podcast series, we invite you to join us on this journey.

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Publishing Since

7/18/2022

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Recent Episodes

September 30, 2022

Let's talk about CX in the Travel & Hospitality Space!

The latest trends, challenges and opportunities in Nigeria. In this episode of the Infobip Bipgurus podcast series, Marina Bolfan, Enterprise Sales Lead at Infobip, is joined by Jennifer Uma-Kalu, Head of CX at Transcorp Hilton Abuja. They unpack how Nigerian travel and hospitality businesses can build a customer experience framework. Tune in if you'd like to know more about various CX matters, from the importance of personalization to how CX in the industry is transforming after the devasting blow of the Covid-19 pandemic.

September 1, 2022

Elevating the Ugandan Startup Experience

Unpacking challenges and opportunities in the Ugandan startup space. The African startup ecosystem continues to thrive as more and more Africans gain access to the internet and mobile devices. This is particularly evident in Uganda, where innovative entrepreneurs develop groundbreaking products and services to empower their fellow citizens. However, Ugandan startups face their fair share of challenges to stay afloat. Infobip's Nemanja Kostic met up with Stanbic Business Incubator CEO Tony Otoa to unpack these stumbling blocks - and most importantly - opportunities for both the public and private sectors to tap into the startup economy. Guests in this episode: Nemanja Kostic (Account Executive at Infobip Uganda) and Tony Otoa (CEO of Stanbic Business Incubator in Uganda).

August 18, 2022

Elevating Customer Experience in the African Gaming Industry

Let's talk about taking CX to the next level! In the second episode of Infobip Africa's BipGurus Podcast series, Isaac Akanni, account executive at Infobip Nigeria, is joined by Ijeoma Okeke, CXPA Lead at Nigeria Network. They take you through the dos and don'ts when it comes to setting up a Customer Experience strategy in the betting and gaming space.

4 total episodes available

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What is Infobip BipGurus?: Let's talk CX in Africa!

BipGurus is about everything tech in the African customer experience (CX) space! In this podcast series, Infobip's CX experts are joined by African business leaders to unpack a range of business opportunities, from omnichannel engagement strategies, to overcoming the complexity of consumer communications, to the rise of artificial intelligence in customer engagement and much, much more!

Infobip is a global leader in omnichannel engagement. Quality engineering is the backbone of everything we do. Over the last 15 years, we've grown into an Engineering Powerhouse with 65+ offices on six continents and over 3,000 experts, aiming to change how the world communicates. And we are just starting!

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. With the Infobip BipGurus podcast series, we invite you to join us on this journey.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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