Welcome to THE CSR-DNA PODCAST for inner growth and better job opportunities.
This podcast looks to level up your professionalism, improve your performance for you to have the change of getting hired and keep your job as long as you would like to within the Call Center Industry.
I believe that knowing our CSR-DNA is a way to truly crack the code within us to be successful in this career.
The CSR-DNA PODCAST will attempt to educate and guide you through your professional journey by taking your career to the next level.
Call Center VOCABULARY
En el podcast de hoy vas aprender los tipos de llamadas que hay en un call center. asi como tambien expresiones que puedes usar cuando escribes tu carta de intension o cover letter. tambien vas aprender la diferencia entre apply for and apply to vas aprender como se dice recibir llamadas y no es recive y como hacer llamadas y no es to call.
Tambien la diferencia entre ventas y descuento y la diferencia entre cuentas de mantenimienot y cuentas de soporte tecnico. NO TE PUEDES PERDER perder nuestro podcast numero 5, esta cargadigo de mucho vocabulario para call center.
Ya llevamos 5 podcast y me gustaria saber cuales son tus comentarios sobre este formato para aprender vocabulario de call center, es util? no es util? recuenden que esto es para ustedes y si no lo ven util pues tendriamos que hacer otra cosa para que ustedes vayan aprendiendo todo lo que necestian saber para aprender vocabulario para call center.
Te comento que aun tenemos la promocion de 29 usd por la compra de tu libro de practicas de llamadas para call center para que lo puedas aprovechar y de esta manera nos ayudas a seguir haciendo mas podcast y asi tu sigues aprendiendo. para comprar el libro link en la desciptcion.
nos vemos en el podcast. https://youtu.be/1hG-uQEOwik
18 May 2023
Call Center Vocabulary Episode 4
In our Vocabulario Para Call Center Podcast number 4 we are going to learn the 2 kind of call transfers you can make when you are with a customer over the phone. The most important thing as well is that you will learn what to say to the customer and how to say it.
I hope you can learn new vocabulary today.
Let's get started
https://youtu.be/FZqW7d9wiuQ
and if you would like to buy the book to support us here you can do it: 🟢🔵🟠👉👉 THE ROLEPLAY PRACTICE BOOK: https://bit.ly/ODERHERETHEROLEPLAYPRACTICEBOOK
13 May 2023
Vocabulary for Call center Episode 3
En el Podcast numero 3 de Vocabulario para call center vamos aprender a como dejar mensajes cuanto los clientes no estan disponibles. Esto es de mucha importancia por que cuando vas a un roleplay en tu entrevista de trabajo tienes que tener una idea de como manejar una llamada sobretodo cuando los clientes te mandan al buzon de voz. Todo este vocabulario y situacion de call center la aprenderas aqui solo tienes que tomer tu cuadernito de apuntes y comenzar a anotar lo que escuchas y hacer tus propias oraciones.
Te recuerdo que si deseas aprender sobre como manejar las llaamdas de call center, puedes adquirir nuestro libro de practicas de roleplay donde hay diferentes scenarios: Atencion al cliente, Soporte tecnico, ventas, y retencion. para comprar el libro te dejo el link
🟢🔵🟠👉👉 THE ROLEPLAY PRACTICE BOOK: https://bit.ly/ODERHERETHEROLEPLAYPRACTICEBOOK
Ahora te dejo con el podcast numero 3 de vocabulario para call center. https://youtu.be/8yhglJ8l6PI
Esperolo disfrutes y aprendas mucho.
9 May 2023
Call Center Vocabulary
Call Center Vocabulary o Vocabulario de Call center aprenderas nuevas palabras que cuando vayas a tu entrevista de trabajo en ingles para un call center sabras que decir.
You will learn new vocabulary for call center, so when you go to a job interview you will know what to say to the recuriter.
Here are the lessons you can't miss if you want to learn everything about the CALL CENTER VOCABULARY.
https://www.youtube.com/playlist?list=PL63TtGUJSKhm53sAXpJ9Bw52TjPerncCv
7 May 2023
vocabulario de CALL CENTER
Episodio 1 de nuestro nuevo Vocabulario de CALL CENTER. Estas clases estan diseñadas para que aprendas vocabulario de Call Center a traves del contexto.
Una lista para Vocabulario de Call Center no es suficiente tienes que tener el CONTEXTO para aprender de una mejor manera el VOCABULARIO DE CALL CENTER que te ayudara a quedar contratado en una futura entrevista.
Hay mucho material para VOCABULARIO DE CALL CENTER y espero que este sea el principio de tu exito profesional en la industrya del BPO.
7 Jul 2021
Critical Thinking and Emotional Intelligence | Episode # 6
In today's podcast I would like to share with you two rules that will help you to take better decision when taking call or assisting a customer.
I hope you may enjoy as much as I did recording the episode.
Here are 2 rules that can help you to develop critical thinking:
1. Pay attention to the right details
Sometimes a call or a chat with a customer can take a lot of time.
During that time, the customer can tell you about many things that they think are important. It’s your job to keep in mind what’s the point of the conversation and make sure that even if you step away from the topic, you'll get back to it.
Don’t be afraid to ask questions and if something is unclear for you, don’t hesitate to dispel your doubts.
2. Question the source of information
In other words: don’t take anything for granted.
I’m not saying that you should doubt every word a customer says, but sometimes they might not remember well or simply don’t know all the facts. Always remember to verify the facts before you form an opinion about the problem.
29 Jun 2021
Can we develop Emotional Intelligence? Episode #5
Learn how we can develop our Emotional Intelligence, how we can practice and develop it. I hope you enjoy as much as I did.
22 Jun 2021
The CSR-DNA Podcast: Emotional Intelligence Episode # 4
Welcome to THE CSR-DNA PODCAST for inner growth and better job opportunities.
This podcast looks to level up your professionalism, improve your performance for you to have the change of getting hired and keep your job as long as you would like to within the Call Center Industry.
I believe that knowing our CSR-DNA is a way to truly crack the code within us to be successful in this career.
The CSR-DNA PODCAST will attempt to educate and guide you through your professional journey by taking your career to the next level.
What is Emotional Intelligence?
19 May 2021
The DNA Podcast | Call Center Insider: A study guide for your Next Job Interview | Episode #3
In this episode we will talk about resume, cover letter, grammar and versant test and how to be prepared for your next job interview in a call center.
7 May 2021
The DNA Podcast | Call Center Insider #FeedBack Podcast #2
The DNA Podcast | Call Center insider #FeedBack Podcast #2
In our Podcast we will be taking about:
1. How feedback is important to improve our Career in a Call Center.
2. Why we should pay attention to it?
3. Storytime when having coaching session AKA: FEEDBACK
Please write your comment down below, share among your friends and follow us on our platforms.
Thanks
Nestor & Didier.
1 May 2021
Expectations from a Call Center? | Podcast # 1
In this episode we talk about from our own experience our EXPECTATIONS. The one we have the first time when we went to apply to a call center. We want to share with you the following information because we know how important is from you to have a path, idea or help to tell you which is the best way for you to get Rome.
We hope you can enjoy our podcast and give us your live by sharing, commenting and subscribing to it.
Thanks
Nestor and Didier.
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