Innovate UtilityCX
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Podcast Overview
<p>IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations. </p>
Language
🇺🇲
Publishing Since
1/10/2022
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Recent Episodes
November 29, 2023
Season 2 | Episode 4: Current and Near-Term Customer Wallet Share
Episode 4’s “Current and Near-Term Customer Wallet Share” features two industry thought leaders who are thousands of miles apart location-wise but closely aligned strategically. Listen as they discuss their utility’s services and programs to become trusted energy advisors for customers especially as energy bills are taking a larger slice from household and commercial budgets. Hear about partnerships they’ve cultivated to address a broader approach to community assistance.Support the show
August 24, 2023
Season 2 | Episode 3: Investing in the Future of Energy
Hosted by Hydro Ottawa’s Julie Lupinacci, CS Week Connect announces “Investing in the Future of Energy,” starring Spencer Gill and Kerry Hogan, respected utility executives who recently shared a strategically focused conversation about energy investments through the lens of the customer.Gill and Hogan discuss how electric and gas utilities are managing:Energy planning and spendConsumer sentiment and expectationsInvestments in technology tools like next-generation AMI to gain more information ...
June 1, 2023
S2 | Episode 2: The Relationship of Financial Performance and Customer Satisfaction
Julie Lupinacci interviews Dr. Forrest Morgeson to unpack his synthesis of ACSI (American Customer Satisfaction Index) research on the relationship between a utility’s financial performance and CSAT. Together, they discuss strategic implications plus the importance of utilities’ banking a “reservoir of goodwill” or “Love Miles” that they can use to weather the ups and downs of customer journeys, service disruptions and the rising costs needed to meet energy transition goals. Support the ...
9 total episodes available
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Frequently asked questions
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- What is Innovate UtilityCX?
<p>IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations. </p> - How often does this podcast release new episodes?
This podcast updates inactive.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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