Innovators in Commerce & Delivery brings a fresh perspective—and some fun—to the world of ecommerce. Join host Jamie Cairns, a 20+ year industry veteran, as he chats with some of the top innovators and thought leaders from leading brands and businesses in the space.
Welcome to Innovators in Commerce & Delivery!
In this episode, Jamie speaks with Kevin Bube (https://www.linkedin.com/in/kevinbube), Vice President, Technology at enVista (https://envistacorp.com/), about how companies are rethinking digital transformation with a more agile, strategy-first mindset.
Many organizations struggle with challenges like inaccurate inventory visibility, rising freight costs, and a growing number of WISMO (Where Is My Order) inquiries. To combat this, Kevin shares more about the shift to a composable approach and the advantages companies gain from adopting it.
We also cover:
What to consider before launching an OMS project, including the business case, company culture, and project management support
Where AI is already delivering results and key opportunities for the future
Why flexibility and speed are becoming key competitive advantages in modern commerce
26 Mar 2025
DIY Retail: Navigating Challenges in Fulfillment and Customer Experience
In this episode, Jamie speaks with Myles Bunbury, Vice President of Consumer Solutions at Intellias (https://intellias.com/), about the challenges DIY retailers face today.
DIY customers expect fast delivery—and a larger selection of products than ever. Some store locations are transitioning to warehouses to keep up with demand. In all of this, retailers need to know exactly what’s in stock so customers can get what they need, especially in the midst of projects. We also cover:
The rise of Retail 5.0—creating a connected, customer-centered shopping experience across multiple devices and channels
The importance of data-driven shopping experiences
The evolution of "communities of dreams," and how this concept changes how consumers approach home improvement
For more on how to master fulfillment in the DIY market, get your copy of the eBook (https://fluentcommerce.com/resources/digital-resources/mastering-fulfillment-in-diy-market/) Jamie mentions during the episode.
22 Oct 2024
Growing Smart (and Fast) in Retail
In this episode, we are joined by Patrick Lagace (https://www.linkedin.com/in/patrick-lagace-0a03801/?originalSubdomain=ca), Senior Director of Information Technology at Psycho Bunny (https://psychobunny.com/). With three decades of experience in the retail industry, he has been instrumental in driving digital transformation at his company.
Patrick dives deep into his journey, the rapid growth of Psycho Bunny's retail presence, and the challenges around scaling a business from 18 to 99 stores.
We also discuss:
How to define success in IT and retail settings
The key components for a successful omnichannel retail strategy
Challenges around data accuracy and availability of skilled resources
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
15,577
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
27 ratings
Spotify
5.0 / 5
29 ratings
Podcast Authority Score: 41 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
24
Social presence
0
YouTube
76
Engagement
71
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