Inside Chat with Valerie & Amy

About Inside Chat with Valerie & Amy

The go-to podcast for business owners in the spa, salon, hair and aesthetics industry, co-hosted by founder of The Delforge Group Valerie Delforge and ex-salon/clinic owner and business coach Amy Gordon. Join Valerie and Amy as they discuss the questions they get on a regular basis from members, in an honest, open and frank chat.

Publisher

The Delforge Group

Category

business

Language

en

Explicit

No

First episode

23 May 2023

Latest episode

21 Jul 2025

Latest episodes

91 episodes in the feed.

1. 

   21 Jul 2025

   Inside Chat Episode 90 | Your Team's Complaining About Being Busy? Let’s Talk About It

   In this episode, Amy & Valerie are tackling a common but frustrating issue in the salon, spa and aesthetics industry - your team is moaning about being busy. As a business owner, busy periods should be a sign of success, not a source of negativity. So why is your team resisting the growth you’ve worked hard to create? They break down what these complaints really mean, how to shift the mindset from overwhelm to opportunity and how to lead your team through high demand seasons with better ...

2. 

   7 Jul 2025

   Inside Chat Ep 89 | I’m Happy to Delegate but My Team Won’t Take It On?

   You’re finally ready to step back and delegate more within your salon, spa or aesthetics business but your team doesn’t want to take it on. Whether it’s resistance, lack of confidence or just plain avoidance, this episode with Valerie & Amy breaks down what to do when your team makes delegation difficult. They share how to shift mindset, build trust and create a culture of ownership and accountability. Learn how to navigate pushback and empower your staff to step up so you can focus on gr...

3. 

   23 Jun 2025

   Inside Chat Ep 88 | When Procedures Aren’t Enough: Leading a Team That Still Doesn’t Get It

   You’ve created clear procedures and systems for your salon, spa or aesthetics business but some team members still aren’t following through. In this episode, Amy & Valerie dive into why having processes isn’t always enough and what to do when your staff just doesn’t seem to “get it.” Learn how to identify the root of the disconnect, improve team accountability and lead with clarity and confidence. Whether you’re dealing with resistance, lack of understanding or low engagement, this episod...

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

10,347

Score snapshot 15 Sept 2025

Podcast Authority Score: 55 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

69

Social presence

0

YouTube

76

Engagement

27

Contact Inside Chat with Valerie & Amy

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.