Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

About Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

Welcome to Inside Commerce, your independent guide to ecommerce success. Hosted by seasoned consultants James Gurd & Paul Rogers, our weekly podcast delivers clear, unbiased insights backed by decades of industry expertise. Formerly known as Re:platform, Inside Commerce is your go-to resource for navigating the fast-paced world of ecommerce and planning for performance improvements. Get weekly updates to keep pace with the latest trends, expert interviews, and real-world case studies to stay ahead of the curve. At Inside Commerce, we believe informed decisions are the key to lasting success.

Publisher

Paul Rogers and James Gurd

Category

business

Language

en

Explicit

No

First episode

11 Nov 2019

Latest episode

7 Oct 2026

Latest episodes

54 of 368 episodes have a transcript.

1. 

   7 Oct 2026TRANSCRIPT

   EP367: Site Search & Merchandising - Understanding the Context Problem & The Impact of Agentic Discovery

   Host James Gurd interviews Max Etheridge, Voyado’s Director for the UK and Ireland, about enhancing ecommerce product discovery with context, AI, and understanding shopper intent.

2. 

   30 Sept 2026TRANSCRIPT

   EP366: The Hidden Ecommerce P&L Lever: Rethinking Delivery As A Growth Strategy, With Ingrid CRO Fraser Trivett

   James Gurd interviews Ingrid CRO Fraser Trivett on transforming delivery from a cost center into a profit-driving growth strategy by enhancing transparency and customer value.

3. 

   22 Sept 2026TRANSCRIPT

   EP365: Kibo's Chief Product Officer On Their Unified AI Experience Layer & Why Human-in-the-Loop AI Is The Safer Way To Automate Commerce

   Host Eric Rosado, Kibo's Chief Product Officer, discusses Kibo AI's unified, model-agnostic approach and the benefits of human-in-the-loop automation for safer commerce.

Inside a recent episode

EP367: Site Search & Merchandising - Understanding the Context Problem & The Impact of Agentic Discovery

Published 7 Oct 2026 · Transcript excerpt

[…] And are they coming back for those particular products? Repeated signals are much stronger, as I mentioned. But also, you need to look at the intent of the here and now. Because what I was looking at maybe two weeks ago isn't necessarily what I'm looking for now. And that's where the knowledge and the ontology piece also becomes important. The system understands the relationships around the product while behavior signals help determine which of those relationships are actually relevant to that customer. So the knowledge graph tells you what could be relevant and then the behavioral signals tell you what's relevant to the customer right now. […]

Who has been a guest on Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

Names identified in recent episode analyses. Showing up to five guests.

• Max Etheridge
• Fraser Trivett
• Eric Rosado
• Charlie Casey
• Martin Jensen

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

4.7 / 5

7 ratings

Spotify

5.0 / 5

38 ratings

Podcast Authority Score: 67 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

100

Social presence

0

YouTube

0

Engagement

85

Contact Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Inside Commerce: Ecommerce Strategy, CX and Technology Podcast