Inside Extra Space Storage is a podcast that takes listeners behind the scenes of one of the most recognized names in the self storage industry. Each episode features conversations with the leaders and teams who build, operate, and scale the business—sharing how they make decisions about AI, large-scale acquisitions, company culture, and operating more than 4,300 storage facilities. Guests share honest insights into navigating challenges, embracing innovation, and driving the company forward. Whether you work in real estate, manage a storage portfolio, or are interested in how a high-performing organization operates at scale, this podcast offers a front-row seat to how a major self storage company thinks and grows.
How Extra Space Storage Runs 4,400+ Stores: COO Matt Herrington on Trust, Talent, and Innovation.
In this episode of the Inside Extra Space Storage podcast, McKall Morris sits down with Matt Herrington, Chief Operating Officer at Extra Space Storage. Herrington has spent nearly 20 years in self storage, starting as a district manager in Kansas City before taking on leadership roles across Chicago, Northern California, and Southern California. Today, he leads operations, facilities, and construction across more than 4,400 stores. Herrington shares how he leads a field organization that includes four senior vice presidents, 25 divisional vice presidents, and roughly 240 district managers. He explains how ideas move from stores to senior leadership, what he looks for in strong field leaders, and how Extra Space develops careers from the store level up. He also talks about the rollout of 1,700 kiosks and vestibules, the role of technology in improving the customer experience, and the mentors who shaped his leadership. Follow the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905 Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B Explore more: Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e17-matt-herringtonInvestor Relations: https://ir.extraspace.com/overview/default.aspxApply to Extra Space Storage: https://careers.extraspace.com/ Find storage facilities near you: https://www.extraspace.com/storage/facilities/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
22 Sept 2026
Grace Kunde on Scaling a 100+ Person Team, AI in Accounting & Leading Through Growth
In episode 16 of the Inside Extra Space Storage podcast, McKall Morris sits down with Grace Kunde, Chief Accounting Officer, who has spent over 25 years building and leading Extra Space's accounting organization. Today, that includes a team of more than 100 accountants, up from roughly 40 when she started. Kunde covers how she builds team culture within a field often thought of as anything but flashy, where AI is already changing accounting work (and where it isn't), and what it actually takes to report as a publicly traded company. She also shares two projects she's proud of over the years—an accounting restructuring designed to make the team more scalable, which proved especially valuable during the Life Storage integration, and a ground-up enterprise resource planning (ERP) system transition—plus what she's learned about mentorship over more than two decades in the industry. Follow the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905 Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B Explore more: Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e16-grace-kunde/ (update once published) Investor Relations: https://ir.extraspace.com/ Apply to Extra Space Storage: https://careers.extraspace.com/ Find storage facilities near you: https://www.extraspace.com/storage/facilities/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
8 Sept 2026
How Extra Space Storage Develops Leaders From District Manager to DVP With George Anastacio
What does it take to grow from district manager to division vice president at one of the most recognized names in self storage? In episode 15 of the Inside Extra Space Storage podcast, McKall Morris sits down with George Anastacio, Division Vice President for the Charlotte market, to talk about his 12-year career at Extra Space Storage, including the district manager interview process, leading through the Life Storage integration, and what he looks for when building teams that can handle change. Anastacio shares how he approaches stepping into an established team, why he tells early-career leaders not to be afraid to fail, and what keeps him at Extra Space more than a decade in. Follow the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905 Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B Explore more: Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e15-george-anastacio/ Apply to Extra Space Storage: https://careers.extraspace.com/ Find storage facilities near you: https://www.extraspace.com/storage/facilities/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
27 Aug 2026
What’s Next for Extra Space Storage with Joe Margolis and Noah Springer
In episode 14 of the Inside Extra Space Storage podcast, McKall Morris sits down with outgoing CEO Joe Margolis and incoming CEO Noah Springer—recorded the same day Extra Space Storage announced its executive leadership transition, for a candid conversation about the handoff. Margolis and Springer look back on 12 years of working together, from leading through COVID and launching the bridge loan program to the Life Storage acquisition that helped grow the company from roughly 1,000 properties to more than 4,400. They also look ahead to what changes (and what doesn't) under new leadership, open up about the emotional side of a CEO transition, and share what nearly 25 years of shared company culture have taught them both. Follow the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905 Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B Explore more: Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e14-margolis-springer-transition/ View the Leadership Announcement: [insert investor relations press release link once available] Investor Relations: https://ir.extraspace.com/ Apply to Extra Space Storage: https://careers.extraspace.com/ Find storage facilities near you: https://www.extraspace.com/storage/facilities/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
18 Aug 2026
How Extra Space Built a Marketing Team Ready for Change with CMO Dayna Hathaway
What does it take to lead the marketing of one of the largest self storage operators in the nation—through a global pandemic, multiple billion-dollar acquisitions, and the dawn of AI? In episode twelve of the Inside Extra Space Storage podcast, McKall Morris sits down with Dayna Hathaway, Chief Marketing Officer at Extra Space Storage, to talk about her 26-year career building the Extra Space Storage marketing team from the ground up. Learn how Hathaway thinks about the intersection of data and creativity, why she tells new managers to stop trying to be the smartest person in the room, how the National Solutions Center evolved far beyond a call center, and what she personally does when she hits a creative wall. Follow the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905 Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B Explore more: Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e13-dayna-hathaway-marketing/ Apply to Extra Space Storage: https://careers.extraspace.com/ Find storage near you: https://www.extraspace.com/storage/facilities/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
7 Aug 2026
Extra Space Storage Q2 2026 Earnings with VP of Investor Relations Jared Conley
In episode 12 of the Inside Extra Space Storage podcast, McKall Morris talks with Jared Conley, VP of Investor Relations, to break down Q2 2026 earnings—what the results mean, how the self storage industry is performing, and what investors and analysts are watching heading into the second half of the year. Conley covers EXR’s Q2 highlights, including 4.9% FFO growth (the highest in the sector), improving supply fundamentals, and what drove the company’s best-in-class expense control. He also explains why self storage outperforms other real estate classes during downturns, and what he learned about the company when he joined during the 100-store era nearly 24 years ago. Follow the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905 Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B Explore more: Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e12-jared-conley-earnings/ View Q2 2026 Results: https://ir.extraspace.com/news/news-details/2026/Extra-Space-Storage-Inc--Reports-2026-Second-Quarter-Results/default.aspx Investor Relations: https://ir.extraspace.com/ Apply to Extra Space Storage: https://careers.extraspace.com/ Find storage facilities near you: https://www.extraspace.com/storage/facilities/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
28 Jul 2026
From Assistant Store Manager to Senior District Manager with Ana Valentin
What does it look like to build a 12-year career at a self storage company—starting as an assistant manager and working your way up to senior district manager? In episode eleven of the Inside Extra Space Storage podcast, McKall Morris sits down with Ana Valentin, Senior District Manager for the Chicago market, to talk about overseeing properties, hiring for personality over credentials, and what happened when one of her stores caught fire. Discover what Ana looks for when hiring and developing store teams, how she thinks about real-time crisis response, and why she believes being your authentic self at work is the reason she’s stayed at Extra Space for over a decade. Follow the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/id1891824905 Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B Explore more: Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e11-ana-valentin/ Apply to Extra Space Storage: https://careers.extraspace.com/ Find storage facilities near you: https://www.extraspace.com/storage/facilities/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
21 Jul 2026
How Extra Space Storage Acquires & Grows Properties with Zach Dickens
Want to know how Extra Space Storage grew from 60 to 4,300+ storage locations in 24 years? In episode 10 of the Inside Extra Space Storage podcast, McKall Morris and Zach Dickens, Chief Investment Officer at Extra Space Storage, dig into the acquisition strategies that built one of America's largest self storage companies. Zach shares insights on the evolution of self storage and how data analytics drives modern acquisition decisions. Learn about his negotiation tactics that create win-win partnerships, the role of AI and technology in property evaluation, and why intellectual curiosity matters more than credentials in real estate investing. Also learn about the Extra Space Storage culture of empowerment and his prediction for how autonomous logistics will reshape commercial lending in the self storage industry. Follow the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/inside-extra-space-storage/ Spotify: https://open.spotify.com/show/6EWXGUBUXbfkF4KiEVm67B Explore more: Read the full episode: https://www.extraspace.com/inside-exr/podcast/s1-e10-zach-dickens-acquisitions/ Investor Relations: https://ir.extraspace.com/overview/default.aspx Apply to Extra Space Storage: https://careers.extraspace.com/ Find storage facilities near you: https://www.extraspace.com/storage/facilities/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
7 Jul 2026
How Extra Space Uses Data to Lead the Industry with Chandra Maddukuri
What can self storage learn from the pricing and analytics systems used in airlines and hotels? In episode nine of the Inside Extra Space Storage podcast, McKall Morris sits down with Chandra Maddukuri, SVP of Revenue Management and Data Science at Extra Space Storage, to discuss how that experience helped shape the company’s data and revenue management capabilities. Maddukuri explains how artificial intelligence and machine learning support pricing, customer acquisition, and operational efficiency across more than 4,200 properties. He also shares how his team used A/B testing to inform the Life Storage brand integration, why data literacy matters for leaders, what he looks for when hiring data scientists, and how a high-performing culture encourages people to keep learning.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
30 Jun 2026
Extra Space Storage Innovates Real Estate Financing with Jason Robinson
What can a self storage bridge loan do that a traditional bank can't? In episode eight of the Inside Extra Space Storage podcast, McKall Morris goes behind the scenes with Jason Robinson, Vice President of Bridge Loans at Extra Space Storage, to break down the company's innovative $3+ billion bridge loan program that's advancing self storage financing. Jason explains the scenarios where a bridge loan makes sense and why the company's data advantage means faster underwriting and more accurate projections than traditional lenders can offer.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
16 Jun 2026
How Extra Space Builds Teams with Paty Portilla
In episode seven of the Inside Extra Space Storage podcast, McKall Morris sits down with Paty Portilla, DVP for Northern California and Hawaii, to talk about her unexpected path from 15 years in quick service restaurants to becoming a leader at Extra Space Storage. Discover how Paty thinks about matching store employees to the right store, why coachability matters when building a district manager team, and what it looks like to lead with vulnerability in a fast-growing organization.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2 Jun 2026
Jeff Norman Explains What Makes Self Storage Resilient
In episode six of the Inside Extra Space Storage podcast, CFO Jeff Norman joins McKall Morris to talk about self storage resilience, finance leadership, and the culture that has shaped his nearly 14 years with Extra Space Storage. Norman reflects on a moment from his investor relations days when he offered candid feedback to a new CEO between investor meetings and saw that feedback welcomed, a story that speaks to the company's emphasis on teamwork and open communication.
Jeff also shares why self storage has remained a resilient real estate class through different economic cycles, including its broad customer base, low capital expenditure needs, stable cash flows, and long-term demand. He discusses how scale, data, bridge lending, third-party management, and other growth programs support Extra Space’s position in the self storage industry.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
26 May 2026
Bill Mottram on How Extra Space Storage Manages 300+ Store Transitions a Year
What does it take to transition over 300 storage facilities every single year? In episode five of the Inside Extra Space Storage podcast, McKall Morris sits down with Bill Mottram, VP of Operations Support at Extra Space Storage, to talk unexpected career paths in the storage industry and his role in overseeing store transitions across 4,200+ facilities in 43 states.
Discover what it really takes to onboard and transition storage facilities on a massive scale, hear anything but boring stories from the field, and learn the secrets behind building high-performance teams.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
14 May 2026
Extra Space Storage Q1 2026 Earnings with CEO Joe Margolis
In episode four of the Inside Extra Space Storage podcast, McKall Morris sits down with Joe Margolis, Chief Executive Officer of Extra Space Storage, to break down Q1 2026 results and what they signal about the state of the self storage industry.
Margolis walks through Extra Space's Q1 outperformance, explains why the company held guidance steady despite beating Wall Street consensus, and shares how strong culture and values define what it means to be the best—not the biggest—operator in self storage.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
5 May 2026
Gwyn McNeal on What It Took for Extra Space Storage to Close a $15B Merger
What legal lessons stick with you after 21 years at a company that never stopped growing? In episode three of the Inside Extra Space Storage podcast, McKall Morris and Gwyn McNeal, Chief Legal Officer at Extra Space Storage, have a conversation about her remarkable journey with the company. From working as outside counsel on their IPO to leading the complex $15 billion Life Storage merger in 2023, McNeal offers rare insights into building one of the largest self storage companies in the world.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
21 Apr 2026
How Data & AI Advanced HR at Extra Space Storage with Whitney Harper
What does it take to scale a team to 8,000 employees while keeping culture intact? In episode two of Inside Extra Space Storage, McKall Morris sits down with Whitney Harper, SVP of People at Extra Space Storage, to find out.
Whitney breaks down her unique career path and how Extra Space Storage is using AI to interview candidates, how the team uses data without weaponizing it, and why a relationship-first culture is the thing that's kept the company steady through a $15 billion acquisition.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
9 Apr 2026
Building a Self Storage Empire with Extra Space Storage President Noah Springer
How did Extra Space Storage grow from 100 to 4,000 storage facilities in just 20 years? In this debut episode of the Inside Extra Space Storage podcast, McKall Morris talks with President Noah Springer about the strategy, culture, and key acquisitions behind the company’s success. Springer reflects on what he has learned over two decades at Extra Space, the company's growth, the lessons that come with scaling a business, and the role culture plays in how teammates serve customers, support each other, and build lasting partnerships. He also shares his perspective on hiring, leadership, and what's ahead for the company and the people behind it as automation and AI reshape the self storage industry.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
7 Apr 2026
Introducing "Inside Extra Space Storage"
Inside Extra Space Storage is a podcast that takes listeners behind the scenes of one of the most recognized names in the self storage industry. Each episode features conversations with the leaders and teams who build, operate, and scale the business—sharing how they make decisions about AI, large-scale acquisitions, company culture, and operating more than 4,300 storage facilities. Guests share honest insights into navigating challenges, embracing innovation, and driving the company forward. Whether you work in real estate, manage a storage portfolio, or are interested in how a high-performing organization operates at scale, this podcast offers a front-row seat to how a major self storage company thinks and grows.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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